[Resolved] Airtel — Rude and highly inefficient customer care representatives | |||
Hi, I am Madiha Aftab and I just switched to airtel from vodafone. The main reason behind leaving vodafone was sim related issues. I witched to airtel as it says "its the best network for smartphones" but to my surprise its nothing like what is promised. I took the connection yesterday, 20th December from S.R.Communication, Shop no.CG-79, Unitech Arcadia, South City 2, Gurgaon. I was told the sim will get activated in a span of 16 hours, that is, by today, 21st December 2013 around 10 AM. Even after constant reminders to airtel customer care my phone was not activated. I called your customer care 5 times, and all your representatives were rude and highly inefficient. I just remember one name, Narendra Kumar, he asked me to get the payment back from the dealer and also said that airtel cant do anything about it. DISAPPOINTED is the word. You all wont survive for long in the market if you cant satisfy your customers. Thanks and regards, Madiha Was this information helpful? | |||
Feb 2, 2017 Complaint marked as Resolved Verified Support Dec 24, 2013 Airtel Customer Care's response Namaste Madiha, This is with reference to your post dated 21 December 2013. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com Regards Saurav Ahlawat Airtel Presence (Airtel Customer Service Team) Bharti Airtel Ltd airtel.[protected]@in.airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33 | |||
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+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
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This is with reference to your post dated 21 December 2013. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.[protected]@in.airtel.com
Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33