[Resolved]  Airtel — Rude/ Unprofessional behaviour by Phone Rep.

Address:

Bangalore, Karnataka

I called the Airtel Customer Care at around 6:10 PM on 11th June 2015. This was complain about the fact that I had purchased a pre-paid recharge. This was for Rs.500 for full Rs.500 talk time. I got two transaction IDs via means of an SMS from Airtel[protected] &[protected].I also got a confirmation that my recharge was successful. I also received an SMS confirmation from SBI Bank that the transaction was successful ( ID # 1G0AHVXSE5 ). To my surprise I realized that my balance was still the same. I called Airtel today and spoke to a person who will not disclose his name and said that the transaction was not successful. I informed that I have received a confirmation that I have been charged from my bank. He said that if that the case the money will be refunded back within 10 days. I requested for a confirmation email or an SMS for the same. This unprofessional individual right away denied this and said that there will be no confirmation sent and I should call back after 10 days and check with AIRTEL customer care again. I asked for a confirmation number. Reluctantly he gave the following case number[protected]. I asked for his name for reference. TO MY HORROR THE REP DISCONNECTED THE CALL AFTER SAYING THANK YOU FOR CALLING AIRTEL - in spite of me asking of his name three times. IS THIS THE KIND OF SERVICE YOU GUYS PROVIDE ??? You should be ashamed that first you charge the customers, then say that it was not successful, then say that there is no confirmation that I was charged, then do not offer any follow-up calls, you are reluctant to provide any reference #, refuse to send any SMS confirmation or email notification ( Even though you can fill my messages with all kind of stupid promotional messages - Why 'coz you what to make just money !!! ) Then you disconnect the call. The same call I paid for to speak to the so called AIRTEL GOLD SERVICE !!!. This is PATHETIC . I demand I get compensated for this harassment ASAP and get the talk time I paid for. Also, I need a status on the outcome of the rude behavior of the so called Phone rep.