Airtel Secure — airtel secure is a fraud | |||||
I purchased a samsung galaxy s10 device from airtel in march 2019 worth rs 66, 900. The primary reason for purchasing this device through airtel and not from anywhere else was the airtel secure promise. And since i was getting this insurance from airtel i did not bother to get any third party insurance to secure my expensive phone. On september 7th, my handset fell from my hand and its screen broke. I immediately raised a request on airtel secure and uploaded all the necessary documents required.in 2 days time, i was informed that this claim is rejected as it is considered mishandling and is not covered under accidental damage. This is extremely frustrating to me and airtel is loosing all my trust. When a phone slips out of hand it is by accident and this cannot be considered user negligence. I would have accepted this as negligence if i was using the phone in an improper manner.in fact the your tv advertisements, airtel shows a person walking on stairs when the phone falls down. It seems to me that airtel and the service partner is creating scenarios to not process the claim by unfair means. This is causing me a huge amount of frustration that airtel in whom i trusted for all my telecom (I have 2 postpaid numbers and broadband as well from airtel) and dth needs is going back on the promise given to me at the time of purchase. Was this information helpful? | |||||
 1 Comment | |||||
Could not submit claim due to error on airtel website and mobile app. They called me and asked me to tell lie about actual date of damage. When verification call from OneAssist came for verification (Airtel's insurance partner) they knew that I am telling wrong date of damage. So I told them the real airtel issue. OneAssist even worse than airtel rejected claim in less than 5 minutes and I didn't understand what was my fault. Airtel on the other hand mounted on me and said despite their willingness to help me (with guidance to tell lie to hide their lacuna) I told OneAssist the wrong date of damage. Which fool would do that. Well nothing can be done now was their last line. So I am porting out my all numbers and also switching to different broadband provider.
I have all interactions recorded on phone which I had put on YouTube as well.
In this extremely competitive world this kind of response will bring down airtel to shut shop in coming years.
Trust is what we pay for and each story like this impacts your business.