Airtel Secure — airtel secure denied to process the claim every time

Nov 07, 2019

Updated by Prem Parashar This is the below mail screen shot.

from: Parshant Kumar <[protected]@gmail.com>
to: [protected]@airtel.oneassist.in,
sanjay.[protected]@in.airtel.com,
[protected]@bharti.com,
ceo.[protected]@bharti.com,
Gopal.[protected]@in.airtel.com
cc: appellate <[protected]@in.airtel.com>,
appellate.[protected]@in.airtel.com,
nodalofficer del <nodalofficer.[protected]@in.airtel.com>,
nodalofficer.[protected]@in.airtel.com,
[protected]@in.airtel.com
date: Nov 7, 2019, 5:24 PM
subject: Re: Airtel Secure not working (Document not Upload)
mailed-by: gmail.com

Dear Team,
I have already opted for the Airtel Secure plan.
Secondly, I have explained the incident how my cell phone got damaged accidentally, but you are not providing the service as per airtel secure.
This is not acceptable as a valuable customer of Airtel since long time.
I want my cellphone to be repaired by Airtel as per the plan policy, in absence of that i have to take necessary actions against the company violating the rules.

You can not refuse the damage repair claim by saying that it was mishandling, I think you are not serious about the issue raised to you.

Please consider this mail seriously and confirm me on the repair part.

RIC:- Airtel Higher Management,
Good Evening !!! Hope you are doing well but your Airtel team is not doing well with their valuable customer.
And Sorry for the inconvenience cause that I have copied you all in this mail to look into the serious concern and want support from you all to resolve my issue. Because its is second time where your Airtel Secure team denied to process the claim with saying mishandling instead of accidental damage.
I have also sending the word file of incident how my cell phone got damage and also please confirm "Is This mishandling or Accidental damage ?"
And secondly this is not a first time that your Airtel Secure team denied to process the claim for second time.

All the story were true and in front of you all and I hope you will revert positively.

Thanks for your support in advance. Waiting for your positive response.

Nov 07, 2019

Updated by Prem Parashar Still I am waiting for the same and not getting any revert from their side.