[Resolved] Airtel — Slow speed in 4g hotspot | |||||
I purchased 4g hot spot from Airtel from Pammal Airtel store when I checked outside the door for speed it showed 10mbps as download speed and 8 Mbps as upload speed. After purchasing when I reached home at Pallavaram near railway station to my shock the speed was 0.5mbps then increase to 1.2mbps. With just one connection and 90% of the time it will be 20kbps, but to my surprise I rec'd a SMS from Airtel that I have consumed 50% of my quota of 6gb that is 3Gb. Even though I raised a complaint on these things it is still not been rectified. Is almost 4 days. On the third day of the complaint when I called up to check the issue I was told that the complaint has been closed. I have sent an email to [protected]@in.airtel.com for which I have rec'd an acknowledgement my number [protected]. Was this information helpful? | |||||
May 11, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Mar 30, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 30 March 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 08, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 30 March 2017 . We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response. We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively. Regards, Karishma Chauhan airtel presence (airtel Customer, service team) bharti airtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 2 Comments | |||||
Comments
I stay in a prominent location in South Calcutta (Regent Park). For last two years I frequently faced call drops in my area when I used Airtel. I complained many times and they informed me that it's a KNOWN ISSUE and will be resolved AS SOON AS POSSIBLE. Two years passed and nothing happened. And I left Airtel after - believe it or not - 18 years. Now I use Airtel 4G Hotspot. Same Issue - very slow speed. Airtel Engineers who came to inspect the issues, recorded the shocking readings that their instruments showed and ran away.
Airtel - India's fastest network - Haah!!! And Service. No resolution in the central part of an Indian Metro in years. Airtel CEO Mr. Mittal, are you there? And listening?
Siddharth ([protected])
Airtel - India's fastest network - Haah!!! And Service. No resolution in the central part of an Indian Metro in years. Airtel CEO Mr. Mittal, are you there? And listening?
Siddharth ([protected])
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