[Resolved] Airtel — Twice recharge issue | |||
1st time recharge done for 9940xxxx68 1. Recharge date and time : 04.04.16 at 11.18 2. Website from where recharge was done : https://www.airtel.in/personal/mobile/prepaid/easy-recharge-enter-number 3. Alternate contact number :[protected] 4. Recharge amount :265 This time my amount debited from bank and recharge not done in website and i received email from your website sorry! Your transaction failed due to some technical error. Please complete your transaction now by 11.58 mentioned try again. So after that i clicked the try again button and its gone to payment page i done the recharge 2nd time 1. Recharge date and time : 04.04.16 at 12.14 2. Website from where recharge was done : https://www.airtel.in/personal/mobile/prepaid/easy-recharge-enter-number 3. Alternate contact number :[protected] 4. Recharge amount :265 Transaction id[protected] Amount (Rs.) - 265.0 Due to your mail only i done the transaction again. How can the customer punish for the airtel mistake. Regards Gokul Was this information helpful? | |||
Aug 14, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 04, 2016 Airtel Customer Care's response Dear Gokul, This is with reference to your post dated 4 April 2016. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at airtel.[protected]@airtel.com Regards Akanksha Singh airtelpresence (airtel customer service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 09, 2016 Airtel Customer Care's response Dear Gokul, This is with reference to your post dated 06 April 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Anil Sachdeva airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||
 2 Comments | |||
Comments
Dear sir,
Due to airtel miscommunication mail only i recharged twice in airtel net pack. First i recharged waiting for the confirmation mail but that time my amount debited from bank and recharge not done in website and i
received Email from your website Sorry! Your transaction failed due to some
technical error. Please complete your transaction now by 11.58 mentioned try
again. So only after that i clicked the try again button and its gone to payment
page i done the recharge 2nd time. Due to airtel mistake customer need to get punish. As discussed with Mr.Baskaran on 4th he said we wil return back the cash to your account over the phone. Kindly do the needful there is no mistaken in my side.
Regards
Gokul
Due to airtel miscommunication mail only i recharged twice in airtel net pack. First i recharged waiting for the confirmation mail but that time my amount debited from bank and recharge not done in website and i
received Email from your website Sorry! Your transaction failed due to some
technical error. Please complete your transaction now by 11.58 mentioned try
again. So only after that i clicked the try again button and its gone to payment
page i done the recharge 2nd time. Due to airtel mistake customer need to get punish. As discussed with Mr.Baskaran on 4th he said we wil return back the cash to your account over the phone. Kindly do the needful there is no mistaken in my side.
Regards
Gokul
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Regards
Gokul