Airtel — Undue mental harassment for bill sttlement

Address:

Mumbai City, Maharashtra

I had an Airtel mobile connection - [protected]. Airtel revised my bill plan without any intimation or permission. I sent multiple emails to customer care to restore my bill plan back to the original plan, but it was of no use. I stopped paying the bills since they charged exhorbidant amounts on my bill without reason and therefore airtel disconnected my number. Airtel executives started to call me for payment of bill dues. I explained each and every executive who called me my issues and reasons for not setting the bill, however, nobody understood (you see airtel has employed very dumb executives). I received a final mail from their officer regarding my bill settlement and i replied to the officer to call me to discuss this matter. I didnt mind paying legitimate dues. But changing the bill plan without intimation and my permission is uncalled for. Today, i received a call from [protected]. They claimed to be calling an advocate of airtel from Delhi High Court and asking me to settle the dues withtin the next hour or else i will have to face penalty of Rs. 20, 000 (for a bill amount of Rs. 875) and appear in Delhi High Court the next day. I came upon this site and knew this number was fake. Shame on Airtel for stooping so low and sharing customer information with third-party agencies. Further, please emlpoy proper staff who can help the customers and not harass them with repeated calls.