Airtel — volte is not working on [protected]

Address:

Bangalore Rural, Karnataka, 562114

Myself tv akhil holding an airtel sim having number [protected].

Complaint - volte not working.

Regarding this complaint i have contacted the customer service where they had asked me to do a couple of changes which was all done. Firstly i made sure that my handset oneplus 6 is compatible for volte. I have also inserted the sim in slot 1 and made sure that the network settings in my mobile is fine. I have also switched on the volte option in my device.

To further rectify this issue i have inserted few other airtel sim cards on this same device oneplus 6 and the volte was working. So i understood that there is no problem with the handset which i am using. Later i have also inserted my sim having number [protected] in other volte compatible devices. But here the problem occurred in other devices also. So the volte of my number is not working in my device and also in other volte compatible devices.

So i came to the conclusion that the problem was only with my sim card.in this regard i brought a new airtel sim for the same number yesterday i. E 20th june 2018 as again told by airtel supervisor. They suspected that there was problem in my old sim card. But i am surprised that even the new sim for my number [protected] the volte feature is not working in my device. I have also inserted the new sim which got activated in other volte compatible devices and verifed that still the problem existed volte feature not working again.

All these details have been updated to the customer supervisor via 121. But till now my issue is not resolved. This problem is completely on your technical side with the number i'm using.
The call centre people told me that the device was not compatible every time i called but i rectified all these issues by checking with the other airtel sim cards which was working perfectly on volte in my device oneplus 6.

Previously i was on tata docomo and have later chossen airtel mainly because any kind of issues arised would be resolved immediately with the airtel. So i had a hope that my issue would be resolved but it is taking days together to get solved. The call centre is only asking for time to speak to technical department but not responding back to the issue. Icalled a number of times to the call centre regarding this issue and all these details you can track for ur confirmation. Now i am fed up of calling to the call centre.

So now i had to place this mail in order to solve my problem. I hope that you look into this matter immediately and solve my volte issue as soon as possible.

Airtel do not let yourself down in satisfying the customer problems on time with proper solutions. I hope that you take this issue seriously.

Regards,
Tv akhil