[Resolved] Airtel — Worst service and customer care | |||||
Hi i have been chasing for the problems to get resolved with the technical team. Technical assistance are least bothered to hear to the customer and moreover the customer care people dont have minimum knowledge to inform the customer, when it gets resolved. Spoken to so many like Chaitra, Neelam, one Mr Sridhar is least bothered and moreover hes saying it happens so. what is this level of courtesy you people have? small companies are flourishing well because of their service and gratitude towards the customer. i have been a part of airtel from the past 8 years, today am feeling i have taken a wrong decision to get used to it. ACT TV, HATHWAY these people and small brands like TIKONA are doing well with their service. i dont have other words to express of the type of service and the hell your showing to the customer like this. i never expected this from these guys. worst worst and worst of all time. Moreover executive is saying me to complain anywhere to whom all you want, this itself creates they are thinking that they are monarchy in this industry. where pride goes there will be a sudden fall which they are missing their basics. Was this information helpful? | |||||
Aug 15, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Apr 20, 2016 Airtel Customer Care's response Dear Mr. Kumar, This is with reference to your post dated 18 April 2016. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively. Look forward to receiving the required details at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Apr 24, 2016 Airtel Customer Care's response Dear Mr. Kumar, This is with reference to your post dated 18 April 2016. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved. If you require further information / assistance, please write to us at airtel.[protected]@airtel.com Regards Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd | |||||
 1 Comment | |||||
Comments
worst possible customer service. no idea to the customer care people and back end people. why just minting people money
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