[Resolved]  Airtel — Wrong Commitments and Zero Customer Support

Address:

Gurgaon, Haryana

Dear Customer Support, Its been so long since I have been trying to get hold of someone at Airtel who can at least respond to the problems I am facing because of your "Efficient Customer Care" support, as I have already written this mail to several of nodal officers, mail ids are mentioned below and some screen shots are attached 1. Vivek Sharma dthnodal.[protected]@in.airtel.com 2. Manish Goel dthnodal.[protected]@in.airtel.com 3. nodalofficer.[protected]@in.airtel.com If you can spare some time and go through the trail mails. I am once again re-iterating my problem: "I have recently shifted to Vatika Lifestyle Homes Sector 83 Gurgaon and residing at N1 601. I have placed a request to install two Airtel DTH set top boxesat my place in two different rooms. I got a call from Mr. Abhay (May be the dealer +91-[protected]) and Mr. Shailender (Actual installation guy +91-[protected] / +91-[protected]) for the same and when the latter (Mr. Shailender) visited my flat, i made him aware of the situation that Vatika is allowing only single wire from roof to the flat and that too internally, so if you can support two set top boxes (at two different rooms which are required to work at the same time) through one wire. To which he said that he has never done so but he can give it a try, to which i said that i will give you back both the boxes if the system fails and not able to fulfil my requirements. After that he gave it a try and put the system on trial for 3-4 days but as expected things did not work. I asked him to take back both the boxes and refund my money as it is of no use, to which he is straight away denied and asked me to contact the Dealer or Airtel. And saying he can take back one box and other things which are not at all logical. Its been more than 30 days, since i am requesting this gentleman to refund and take back the stuff but to no use. I want to use Airtel but if there is no solution to my problem then i will go ahead with some other operator who can provide me with a better solution. As other service provider like Tata Sky and Dish etc. are supporting two set-top boxes through one single wire. I request you again to please refund my money and tame back your set top boxes. And i would like to suggest strongly, not to employ such unprofessional people as they will only help spoiling the image of a brand like Airtel. Kindly look into the same and provide me with a solution." I am writing this mail with a hope to get resolution to my problem. Looking forward to get at-least a response. Thanks and regards, Piyush Pande Ph:+[protected]