Alliance — Alliance kolkata — regular disconnection, packet drop and torrent speed is too slow (Low peering speed)

Address:	743123
Website:	alliancekolkata.co.in

I am an alliance broadband user.I am from KOLKATA(24 PARGANAS_NORTH). since some month I am facing some speed issue, packet failure, peering speed..
I am using the starter plus pack at rs 580 and I feel the ISP is giving me the worse speed and torrent speed.
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STARTER
Rs 500/Month
Bandwidth: 1 mbps
Happy Hrs 1AM to 8AM:Upto 2 mbps
Peering :8 mbps
Usage: Unlimited
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My local distributor and customer care executives r telling me that the highest torrent downloading speed for starter plan (580) given by alliance is 1.2mbps out of 8mbps.unfortunately, i am not getting 1.2 mbps, i am only getting a speed of max.350KBPS...
Every time i do a 'Ping test' and on doing that with my default gateway IP (172.18.27.1) the result shows "Request timed out".

Here is the result :
Reply from 172.18.27.1: bytes=32 time=600ms TTL=63
Reply from 172.18.27.1: bytes=32 time=417ms TTL=63
Reply from 172.18.27.1: bytes=32 time=260ms TTL=63
Reply from 172.18.27.1: bytes=32 time=708ms TTL=63
Reply from 172.18.27.1: bytes=32 time=360ms TTL=63
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 172.18.27.60: Destination host unreachable.
Request timed out.
Reply from 172.18.27.60: Destination host unreachable.
Reply from 172.18.27.1: bytes=32 time=10ms TTL=63
Reply from 172.18.27.1: bytes=32 time=3ms TTL=63
Reply from 172.18.27.1: bytes=32 time=1137ms TTL=63
Reply from 172.18.27.1: bytes=32 time=43ms TTL=63
Reply from 172.18.27.1: bytes=32 time=2413ms TTL=63
Reply from 172.18.27.1: bytes=32 time=12ms TTL=63
Request timed out.
Request timed out.
[protected][protected][protected]
The service is really poor..
They are heavy expert to make all FAKE promises to customers.Everytime I call the distributor either work is in progress or else
After repairing the connection it stays few hrs and after that the same problem, and not only i ..every one is facing this problem..
In every month at least 10 days i did not have Internet connection...It really sucks...They are very much IRRESPONSIBLE, & their customer support is also very low quality..
We are paying fees for 30 days a month to get better service. Please look into the matter & provide a permanent solution...SHAME ON YOU(ALLIANCE)

Name: Mrinmoy Santra
USERNAME: msantra_cosmos
ID:[protected]
Package: STARTER
Expiry date: 28.02.2016