[Resolved]  Amazon — Delayed Shipment

I would strongly recommend amazon, for "DO NOT BUY". they provide the worst service ever. This is not based on my first experience. I fell the company is run by the carrier guys.

I placed 1 order with amazon & its still not delivered but rather sent back to the seller without intimating me. After placing an order with amazon, i placed 3 different orders with flipkart & i have received all 3 packages.

When i called up the customer service, i was assured i will get the package by Saturday (25 July'15).
This was sent to me by the customer service team.

Message From Customer Service
Hello,

As we have conversed, i have forwarded the request to our Amazon courier services to deliver the package to you.

I assure you that it will be delivered to you on or before the preferred timing.

I have intimated them to give a call to you before delivery, so that helps you to know that your package is arriving.

I believe that i have done my best to get your package delivered to you as soon as possible.

Thanks for calling us.

We look forward to see you soon again.

Warmest regards,
Vineeth.

And on Saturday, instead of my package i get another email,

Shipment Tracking
Order Id:[protected]
Hello Nirmal Nair,

This is to inform you that a package from your order with order ID[protected], shipped via Amazon Transportation Services, is being returned to our Fulfilment Centre.

Orders can be returned for a number of reasons including lack of address information or failed delivery attempts. Labels can also become smudged or torn in transit rendering the delivery address incomplete.

If you've already paid for the order, we will initiate a full refund once the package is received at our Fulfilment Centre. We will send you an email once we process the refund.

Unfortunately, we're unable to re-dispatch orders that are returned to us as undeliverable. If you still want these items, we'd suggest that you return to our website and place a new order.

Thanks to amazon, i am getting used to consumer forums to make people aware of the WORST service amazon provides. E-commerce runs on word of mouth, and we customers are the marketing for e-commerce companies.
The company who doesn't value its customers is no company to be surviving in the market. Thanks to Flipkart, snapdeal myntra & other e-commerce companies. Amazon is one of the oldest so it is surviving but with the kind of services amazon provides, the END is not far.

Thanks Amazon.