[Resolved] Amazon India — Did not get refunded for a damaged item. | |
I orderd an item, name"And-Also New Table Mate II for Home Office Reading Study Desk Laptop Dinning Table (White)" from amazon.in. The product seller was Prestige smart shop. I ordered the item on 9 May 2015, and i recived the item on 22 May 2015. I found that the product i recieved was a damaged one and cant even repair by custom. I informed this to amazon and they send a refund request as the product was a damaged one, to the seller. With in days the seller accepted the refund request. Amazon gave me instructions on packing and returning the item, and also gave 2-3 printouts on sellers shipping address, Name-Naresh Kumar Gupta, New Delhi and barcode which has to be added in the returning item. With in 2 days we shipped the item to sellers address in a guarentee that we get refunded as soon as they recive the item, only 2-3 buisness days. I got information that they recieved the item on 30 May 2015. N ow its about 3-4 weeks after the deadline they said and im not yet refunded. I emailed the seller 4 times but there is no reply.I had attached some photos and also proof that i shipped the damaged item.
Order ID:[protected]
Email id of the seller: [protected]@marketplace.amazon.in
Yours faithfully,
Ajay S Subhash
email:[protected]@gmail.com
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Aug 8, 2021 Complaint marked as Resolved | |
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Greetings from Telebuy...!!!
We have gone through your complaint . We regret for the inconvenience caused. We request you to register your complaint in our customer care department by dialing[protected] for solutions. Also you can write your complaint in http://www.tbuy.in/index.php?route=information/customer_care. Incase of any escalation please contact me directly in[protected] / [protected].
With Regards.
Ajay Kanagasabapathi,
Manager - Customer Care.