[Resolved]  Amazon India — dispute of fund

Address:

20-748, street no 28, Behind Sai Darshan Apartments, Hyderabad, Andhra Pradesh, 500047

I am Darapureddy Raja Shekar. Purchase Airtec tv on 17-08-19 with order no[protected] and cancelled the order. I have intiated for refund of my order amount of rupees 6999. I have received SMS on, 25 of August 2019 again I have received another sms on 29-08-19 saying that refund has been processed. When I called customer service and asked same they asked me to wait till 5th of September on 3rd again I called Amazon customer care asked for same wait till 5th September. On 3 September I called Sbi customer care and informed about my refund. He openly told me that we don't have any kind of meditation in between you and Amazon. How your account got debited and Amazon account got credited in the same way when they inatiate directly your account will get credited back. We don't have any system to check with the reference numbers what they have given to you. He said we done have a my thing to do with your refund. Please contact Amazon only we can't do anything in this case.
Today I went to Sbi bank where I have account. I have updated my pass book till today. I don't see any refund. I went to operations manager and told him about my refund and your reference number. He also said same how can we check a reference numbers given by Amazon people he said there is no credit of rupees 6999 from 17 of August to 7 September. You have to ask Amazon people not we. He said we can't do anything. Then went to bank manager and asked about same. He showed his system and asked to type my reference no. I asked him where to type. He said when we told you we don't have any software to check Amazon refund. If anything is there it comes to your account not to bank account.
Today again I spoke to your Amazon customer care Ms Anitha she bluntly say our system shows the refund of your amount on 29 of September 2019 with reference number. I have narated all the story she says we have refunded your amount our system shows then only our system generated reference no. What the hell I have to with your reference no. When my pass book copy shows clearly there is no credit of rupees 6999. I want my amount by Monday evening in my account or else I ll file a case against Amazon in my area police station with media statement. I have seen so many non refundable cases against Amazon. So now I request you to credit my account by Monday evening. I thought it's a multinational mediating company I for online shopping. I am scared to do any online shopping. You people have thorn the tv at my residence after repeated calls on 5th day of delivery it got installation. About this issue I have not received even a single mail till today 4 o clock. Now when I called your customer care today I received your email. I can't trust or wait anymore about refund. Monday evening after 5 pm I ll lodge a complaint against Amazon with press release.
Regards
Darapureddy Raja Shekar
[protected]
Email raja.[protected]@gmail.com
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