Amazon India / HDFC Bank Bank — These guys will never give you the cashback. Beware of the cashback offers on their site!

Address:	Pune, Maharashtra, 411017
Website:	www.amazon.in

I had placed an order on the 10th of August. Amazon was having an offer during that time. 15% Cashback on orders placed between 10th-12th of August.
I had done a card on delivery transaction (which was allowed under the offer).

They had promised to credit the cashback on or before 12th of November, its 1st of January 2016 and I Still havent received the cashback.

My order number is[protected] and the cashback amount is Rs. 944
I have contacted amazon for around 15 times about the same issue. Each time they said 'Cashback will be credited in 24-48 hours'.

And today, i received a mail saying I am not eligible for the cashback. Suddenly!

Some of the People from amazon that I spoke to were : Dhelib, Arun, Pratibha, Chandrashekhar

I have all the transcripts with me of the conversations I had with Amazon representatives. I have attached some of them.

Some transcripts:

1st Jan 2016:

Initial Question: I still haven't received my Cashback!

08:51 PM IST Arun(Amazon): Hello, my name is Arun. I'll certainly try to help regarding your concern.
May I have the order number or Item name, please?

08:52 PM IST Gaurav H. Peswani: Please check my previous transcripts, Arun!
I wont keep repeating the same stuff over and over again.
[protected]
08:53 PM IST Arun: Thanks for providing the information.

Can you hold for a minute or two while I pull up your account and take a look on your previous conversation?　

08:53 PM IST Gaurav H. Peswani: I was supposed to get the cashback in November, Still haven't received it, Every time I contact you guys, you would say I will get it in 48 hours!
WTF is wrong with you guys?
08:54 PM IST Gaurav H. Peswani: I need the cashback today itself. If not, I need a Gift card of the corresponding amount.
And I dont have much time, please try to respond a little faster.
08:55 PM IST Arun: Thanks for being on hold.
08:56 PM IST Arun: I'm really sorry for the inconvenience caused.
May I know your bank name?
08:56 PM IST Gaurav H. Peswani: You' re not.
HDFC Bank.
Please, no stupid and silly talks. Keep the conversation relevant please.
08:58 PM IST Arun: May I know how you p[aid for this order since it is COD?
08:58 PM IST Gaurav H. Peswani: By HDFC bank Credit card. Are you really asking this question? I already asked you to dig up all the previous transcripts.
08:59 PM IST Gaurav H. Peswani: It was a card on delivery transaction.
08:59 PM IST Arun: Thank you for your confirmation once again.
08:59 PM IST Gaurav H. Peswani: Just tell me when will I get the money credited in my account? Or a Gift card?
09:01 PM IST Arun: I've filed a request with these details, as the order is COD your cash back is not credited yet. I've updated to our team to credit Rs.944.70 to your HDFC card within 24 hours.
09:02 PM IST Gaurav H. Peswani: This was done already. I am contacting you guys about this issue for the 16th time, I guess..
09:02 PM IST Arun: I'll take care this personally, I'll make sure the cash back credited within that time frame.
09:02 PM IST Gaurav H. Peswani: And You are telling me the exact same thing that the previous 15 guys told me.
Are you sure?
24 hours?
09:03 PM IST Arun: Can you send a bank statement between November 20, 2015 - November 25, 2015? It would be helpful for us to escalate this issue.
09:04 PM IST Gaurav H. Peswani: Where should I send it?
09:04 PM IST Arun: If you send a complete November month statement it would be appreciated.
Please send it to : [protected]@amazon.in
09:05 PM IST Gaurav H. Peswani: And what should be the subject?
09:05 PM IST Arun: HDFC cash back
09:06 PM IST Gaurav H. Peswani: Okay.. I can do that.
09:06 PM IST Arun: Sure.
Thank you so much.
Is there anything else I can do for you today?
09:08 PM IST Gaurav H. Peswani: But, the bank statement also contains some critical info.. I dont think I should share that with you guys.
09:10 PM IST Arun: May I know did you check with your Bank?
09:11 PM IST Gaurav H. Peswani: Check what?
09:11 PM IST Arun: Did you check about cash back?
09:11 PM IST Gaurav H. Peswani: I cant see anything credited to my account in the past 3 months other than my payments.
09:12 PM IST Gaurav H. Peswani: No cashback from Amazon..
09:12 PM IST Arun: May I know did you check with your Bank about cash back?
09:13 PM IST Arun: If you're unable to share your bank statement with us, Please contact bank. They will help you with locate the cash back
09:13 PM IST Gaurav H. Peswani: Yes, I did. Nothing credited.
09:13 PM IST Arun: because the cash back offered from bank side.
09:14 PM IST Gaurav H. Peswani: You cant say that now. No!
You have to help me out with this.
09:15 PM IST Arun: We have already escalated this issue and Please wait, we will get back you as soon as possible.
09:15 PM IST Gaurav H. Peswani: :
You said 24 hrs sometime back?
09:17 PM IST Arun: As soon as possible we will contact you about the same.
09:17 PM IST Gaurav H. Peswani: I just got a mail saying I am not eligible for cashback. Why is that so?

23rd december 2015:
Initial Question: Give me my cashback!

12:28 PM IST Amazon: Hello Gaurav, my name is Ujjwal. I'll be happy to help you.
12:29 PM IST Gaurav H. Peswani: Please look at the last transcript and resolve the issue.
I have contacted Amazon for the same issue 13 times. Please check.
And give me the cashback right away.. :)
12:29 PM IST Amazon: I am really sorry you have not received the cash back yet.
12:30 PM IST Amazon: Please accept my sincere apology for the delay.
Well I completely understand your concern .First of all please do not worry .
We are here to help you here .And we will not leave you in the mid way of the purchase .

Please allow me 2 minutes while I check this for you.
12:31 PM IST Gaurav H. Peswani: Hmmm... Sure.
12:32 PM IST Gaurav H. Peswani: But please, please dont make me wait again for '24-48 hours'. I am really fed up of all this.
12:33 PM IST Amazon: Thanks for your patience.
12:34 PM IST Gaurav H. Peswani: Yup.
12:36 PM IST Amazon: As I have checked and can see we have already escalated this matter on Saturday 19 December 2015 and have informed you also to give us 2-3 business days so that we can check with HDFC for the resolution.
12:37 PM IST Amazon: On 19th it was Saturday and on 20th Sunday so I request you to give us one more day so that we can provide you a resolution for the same.
12:38 PM IST Gaurav H. Peswani: No.. If you trace it back, the issue was actually escalated on the 4th of December. After which you guys said, it will take 14 days. But, that did not happen. So, I contacted you guys again. You guys said I will get the money by the 18th. Even that did not happen. Then you guys said give us 2-3 days more. I still havent got the cashback.
12:39 PM IST Gaurav H. Peswani: Today is the 3rd day, right? So, as per your promise, I should have had got the cashback by today, isnt it?
12:40 PM IST Amazon: You are correct.
As I can see you have contacted us on the issue for number of times .And this would be the last I believe .
12:43 PM IST Amazon: Thanks for your patience and time .
I completely understand your concern .
12:43 PM IST Gaurav H. Peswani: No, you don't!
12:44 PM IST Amazon: This is certainly we never intended to happen when it particular comes to Amazon .
12:44 PM IST Gaurav H. Peswani: You see, all this unnecessary talk doesnt help. So, please stop.
Listen, I am looking for a solution and not some stupid and unnecessary talk.
12:44 PM IST Amazon: Sure.
I will help you as per your comfort
12:45 PM IST Gaurav H. Peswani: Just tell me when will I get the cashback and if I dont what is it that I have to do?
Simple!
12:45 PM IST Amazon: I can see you have contacted us previously and the assisting supervisor has escalated this concern with the relevant team
The time that was requested was 2-3 business days
You will not have to contact us again for the same
12:46 PM IST Amazon: As the matter was escalated on 19th so its 2nd day if you count from 19th
Saturday and Sunday do not include business days
12:46 PM IST Gaurav H. Peswani: How is it the 2nd day?
12:46 PM IST Amazon: I would request you to wait till tomorrow
Sure 19th Was saturday and then Sunday
12:46 PM IST Gaurav H. Peswani: Okay.. Still.. what day is it today?
12:47 PM IST Amazon: Sir its the 2nd day and as of now I can not see the update from the concerned team
Since the time that was asked was 3 business days
I would request you to wait till tomorrow
And trust me I take the entire responsibility to keep you posted in this regard
12:48 PM IST Amazon: If they confirm anything I will personally write you back
12:48 PM IST Gaurav H. Peswani: So, I guess it is a little difficult for you to understand. Monday - 1st day. Tuesday - 2nd day. Wednesday (today) - 3rd day. Get it?
12:48 PM IST Amazon: Hope this helps
Sir the issue was escalated on 19th
Which is Saturday and 20th Was Sunday
12:49 PM IST Gaurav H. Peswani: Also, before you speak all this, please try and get your facts corrected. The bank was open full day on the 19th (Saturday).
So, technically, today is the 4th business day. :)
Stop trying to act smart because its not working.
12:50 PM IST Gaurav H. Peswani: It is the 23rd today. 20th was a sunday. 20 + 3 = 23.
12:51 PM IST Gaurav H. Peswani: I wonder what is wrong with the recruitment team at amazon. Really!
Trust me, you are not the only one like this there. I have conversed with many of your type over the past few days.
12:52 PM IST Gaurav H. Peswani: Now, tell me WHAT AM I SUPPOSED TO DO! Wait till tomorrow and then message some one else again tomorrow?
12:52 PM IST Amazon: Thanks for the details .
12:53 PM IST Amazon: I am sorry if I was not adequate at times .
But trust me I am moving forward with an intention to resolve this for you .
12:53 PM IST Gaurav H. Peswani: Please do it.
12:53 PM IST Amazon: if you permit I wish to share some thing ?
12:53 PM IST Gaurav H. Peswani: I am sorry for being rude.
Yes please.
12:53 PM IST Amazon: No issues sir .
12:54 PM IST Amazon: Its my duty to help you
Sure.
Thanks for granting me the permisiion
Permission
Trust me what will be laid down by me will be based on the data I can see as of now .

12:55 PM IST Amazon: Sir I can see the previous assisting supervisor has escalated this sharply at 1:27 PM on 19th
And let me inform you since the details was not available in our data and that is the reason the matter was escalated with business team
12:55 PM IST Gaurav H. Peswani: But trust me, all this rude talk will only help you to grow ahead in your career. You might even be abusing me in your mind now, but that is okay with me.
12:56 PM IST Amazon: So here the bank do not have the role to play.
Until we get this rectified and then forward the same to them
Never
I am here to help you
12:56 PM IST Gaurav H. Peswani: So, just honestly tell me.. When do you think I will get the cashback? Or, if I ever will?
12:56 PM IST Amazon: And we really strive towards customers problem with the solution that we can provide
12:57 PM IST Amazon: Sure.
Let me inform you Gaurav sir
12:57 PM IST Gaurav H. Peswani: Because, If I am not going to get it, then I should not bother to contact you guys over and over again..
12:57 PM IST Amazon: I am personally following up on this matter for you
And I assure you, you need not have to contact us again
I will take the entire responsibility to keep you posted in this regard
12:57 PM IST Gaurav H. Peswani: This is what the last three people told me. The exact same words. So, dont say that!
12:58 PM IST Amazon: And once I get the reply from the team probably by the end of the day I will write you back with the status .
Trust me what ever be the status I will convey you via Email
12:58 PM IST Gaurav H. Peswani: Please do. That will help me a little.
12:58 PM IST Amazon: And if need arises to involve my seniors I will pro actively go ahead and will address this consent to them
12:59 PM IST Amazon: So that we can altogether fix this issue
I really appreciate your understanding
For allowing me some time to work on it
I will definitely go on to the top of the matter to resolve this for you
Trust me if it would be in my hand I would have done this for you on real time basisi
Basis
01:00 PM IST Amazon: Since we are limited and thus I need to follow up.
Hope you will understand Gaurav
01:00 PM IST Gaurav H. Peswani: Okay, Ujjwal..
01:01 PM IST Gaurav H. Peswani: Thanks. I will be expecting some form o[censored]pdates from you about the status.
01:01 PM IST Amazon: Sure please be assured for that .
01:01 PM IST Gaurav H. Peswani: I hope you will do that.
01:01 PM IST Amazon: I will write you back
Since this is in my hand I will
What efforts are to be applied from my end to resolve this for you will surely be implemented .
01:02 PM IST Gaurav H. Peswani: Thanks. I would still consider this issue as unresolved for now.
01:02 PM IST Amazon: And trust me I am moving forward to sort this for you .
I can well understand Gaurav .
IF I would be in your place I would have reacted the same way .
Yes its not resolved until there is an update
01:03 PM IST Amazon: But trust me I will try my best to involve my seniors as well in this regard so that I can sort this for you at earliest

19th december 2015:

Initial Question: Haven't yet received my cashback.

01:17 PM IST Varsha(Amazon): Hello Gaurav, my name is Varsha. I'll be glad to help you today.
I'm sorry to hear that you haven't received your cashback.
Are you referring to Order ID:[protected] ?
The HDFC cashback?
01:18 PM IST Gaurav H. Peswani: Varsha, how many times should I contact you guys for the same issue?
Yes... The same order.
01:19 PM IST Gaurav H. Peswani: There?
01:19 PM IST Chandrashekar(Amazon): Welcome to Amazon customer services.Hello, my name is Chandrashekar. I'll be glad to help you today.
01:20 PM IST Gaurav H. Peswani: Order ID:[protected]
HDFC cashback
When will I get it?
01:21 PM IST Gaurav H. Peswani: Anybody there?
01:22 PM IST Chandrashekar: Did you receive any email from us regarding this?
01:22 PM IST Gaurav H. Peswani: Regarding what?
01:22 PM IST Chandrashekar: Regarding your cash back
01:23 PM IST Gaurav H. Peswani: No, I haven't!
01:24 PM IST Chandrashekar: I need to escalate this to our concerned team and expect to receive an update from them in another 2-3 days
01:24 PM IST Gaurav H. Peswani: Are you ****ing kidding me!
What is wrong with you guys
How many times do I have to hear the same thing!
01:25 PM IST Gaurav H. Peswani: Hmmm... Do you know Shilpa from the leadership team?
01:26 PM IST Chandrashekar: I confirm that this needs to be done and we have already contacted them
01:26 PM IST Gaurav H. Peswani: She had promised me to give me Amazoon GC if I dont get the cashback till the 15th!
01:27 PM IST Chandrashekar: I will personally follow up on this and get it sorted out
01:27 PM IST Gaurav H. Peswani: I have an E-mail transcript of that!
No!
I am not listening to that training BS of yours this time!
I just want my money!
I was supposed to get it by the 12th of November!
01:28 PM IST Gaurav H. Peswani: Can you please transfer this to Shilpa (from the leadership team)?
01:29 PM IST Chandrashekar: I understand that it got delayed and feel extremely apologetic. We have already contacted the concerned team regarding this and expect an update from them in due course of time. so please bear with us and seek you co-operation in this regard.
*your
01:29 PM IST Gaurav H. Peswani: No!
01:30 PM IST Gaurav H. Peswani: I have heard this like 10 times already!
I want it today itself!
This is the 12th time I am contacting you guys for the same thing!
Is this how you treat your customers?
Please transfer this to one of your seniors!
And please tell me your name.
01:31 PM IST Gaurav H. Peswani: Full name.
01:31 PM IST Chandrashekar: My name is Chandrashekar
01:31 PM IST Gaurav H. Peswani: I am not taking any '24-48 hours' Crap anymore!
01:32 PM IST Gaurav H. Peswani: I just want my money today! That's it!
I dont know how you guys are planning to do that, but I just want my money today! Enough of waiting!
01:32 PM IST Chandrashekar: I am very much wanting to resolve this but i need to get this update from the concerned team and help you. I can personally follow up on this case until then
01:33 PM IST Gaurav H. Peswani: Okay... Just tell me.. Do you understand english? Or Hindi or something? Also, can you read english?
Just tell me a yes or a no!
01:34 PM IST Chandrashekar: Yes sir
01:34 PM IST Gaurav H. Peswani: Okay.. So... "I am not taking any '24-48 hours' Crap anymore!
I just want my money today! That's it!
I dont know how you guys are planning to do that, but I just want my money today! Enough of waiting!"
Did you read this?
Do you understand what am I trying to say, Eh?
01:35 PM IST Chandrashekar: Yes sir
01:36 PM IST Gaurav H. Peswani: Please add a GC of the exact amount of my cashback to my amazon account?
Or transfer this to one of your seniors.
01:37 PM IST Gaurav H. Peswani: Chandrashekar?
01:38 PM IST Chandrashekar: I am escalating this to billing team could you please await for them to respond back to me
01:39 PM IST Gaurav H. Peswani: Try typing a little faste.
Okay... Waiting...
01:43 PM IST Chandrashekar: Please give me one last chance to help you in this long pending issue and which i understand you had to contact us multiple times. I will personally follow up on this case and provide you a resolution.
01:43 PM IST Gaurav H. Peswani: Billing team?
01:44 PM IST Gaurav H. Peswani: Let me tell you what's going to happen... Now you would say you ll personally follow up on this issue. And make sure I will get the money.
And I wont get it and will contact you guys again... Some other person would respond the same way.. The way you guys are trained...
01:47 PM IST Chandrashekar: This is now being looked after by us as it has been escalated and we are awaiting for them to respond
01:49 PM IST Gaurav H. Peswani: So, tell me.. What am I supposed to do? Wait till my retirement?
01:50 PM IST Chandrashekar: You can await 2-3 business days for this to be sorted out
01:51 PM IST Gaurav H. Peswani: Sure?
01:51 PM IST Chandrashekar: Yes
01:54 PM IST Chandrashekar: We've been idle for 3 minutes, and I want to make sure our chat's still connected. If you aren't able to respond in 2 minutes, this chat will close.
01:54 PM IST Gaurav H. Peswani: What?
Your email ID please.
01:55 PM IST Chandrashekar: I do not have one to share
01:56 PM IST Gaurav H. Peswani: So, how am I supposed to contact you if I dont get the cashback in the next 2days?
Please talk sense.
01:57 PM IST Chandrashekar: You can always contact us through chat and we have all the chat transcripts saved for future references
01:58 PM IST Gaurav H. Peswani: And then explain everything again to the new person?
No, this is upsetting...
I want the money today!
So whatever you can?
*Do
01:58 PM IST Chandrashekar: Chat transcripts are saved and so can be referred
01:59 PM IST Gaurav H. Peswani: Cashback please.
No further talks. Just credit the cashback to my account or the GC to my amazon account. Right away, please.
01:59 PM IST Chandrashekar: I am sorry sir the issue is already escalated and awaiting response with an update
02:00 PM IST Gaurav H. Peswani: No. I need it right away.
02:02 PM IST Gaurav H. Peswani: Please dont make me wait for each response for this long.
02:02 PM IST Chandrashekar: I am sorry sir the issue is already escalated and awaiting response with an update
02:03 PM IST Gaurav H. Peswani: No... Give me a resolution now.
Or transfer me to one of your seniors. :)
02:04 PM IST Chandrashekar: Even my seniors will say the same thing as i did
02:04 PM IST Gaurav H. Peswani: So, I will talk to them. Please transfer.
02:06 PM IST Chandrashekar: I am sorry sir the issue is already escalated and awaiting response with an update

15th december 2015:

Initial Question: STILL HAVEN'T received the cashback. :|

06:24 PM IST Akash(Amazon): Welcome to the Amazon customer support.

My name is Akash. I would be glad to help you with your concern.

06:25 PM IST Gaurav H. Peswani: Issue is regarding cashback. HDFC Bank CC. Order number[protected]
And I am raising the same issue for the 11th time.
06:25 PM IST Akash: Thank you for helping me with the order id.
As I see you are referring to
Google Chromecast HDMI Streaming Media Player .
06:26 PM IST Gaurav H. Peswani: And, I was supposed to get the cashback by 12th of November.
06:26 PM IST Akash: WD My Passport Ultra 1TB Portable External Hard Drive, Black (WDBGPU0010BBK)
06:26 PM IST Gaurav H. Peswani: And the last time I spoke to you guys, you said I will have to wait for 7-14 days. I did that. But, still haven't received the cashback.
06:27 PM IST Akash: Yes Sir, Do not worry I will contact to my concern department about it and your bank will be informed and I assure you cashback will be deposited in your account it wont be an issue.
06:27 PM IST Gaurav H. Peswani: So, the representative had promised that if I dont get it in 7-14 days, I will get an Amazon.in gift card instead.
06:28 PM IST Akash: As I see the issue is in process as it was escalated on 3 December only I will ask you to wait for 2-3 business days, you will get your cashbackl.
06:28 PM IST Gaurav H. Peswani: Listen Dude! I dont have all the time to keep raising complaints! I just want my money!
Give me a final date!
06:29 PM IST Gaurav H. Peswani: Not a vage '2-3 days', '24-48 hours', '7-14 days'.
Give me a final date.
And also, tell me your full name please.
06:29 PM IST Akash: Sure Gaurav I totally understand your concern, even I would have felt the same way, But I am here to help you only and as I have checked the details, that is why I ahev asked you to wait for that time.
06:30 PM IST Gaurav H. Peswani: So, I SHOULD GET IT BY THE 18th ? Right?
And if I don't?
06:30 PM IST Akash: Yes Gaurav that's all I want to say.
I assure you of this you will get it.
06:31 PM IST Gaurav H. Peswani: Cool!

3rd December 2015 :

nitial Question: STILL HAVEN'T received my cashback

09:43 AM IST Vikesh(Amazon): Hello, Good Morning, my name is Vikesh. I would be glad to help you with your concern.
Please accept my sincere apology regarding this.
09:44 AM IST Vikesh: I see that you have a concern regarding the cashback of your orders still not received.
09:44 AM IST Gaurav H. Peswani: Vikesh, when will I receive the cashback? HDFC Credit card. 15% cashback. Order number[protected]. Card on delivery transaction.
09:45 AM IST Vikesh: I understand that you want to know about the cashback august on HDFC card.
09:45 AM IST Gaurav H. Peswani: This is the 9th time I am complaining about the same issue for the same order. :-|
Yup!
09:45 AM IST Vikesh: Thank you for the confirmation. Let me go ahead and check the details.
09:45 AM IST Gaurav H. Peswani: When will I get it? Actually, will I even get it?
09:46 AM IST Vikesh: May I place you on hold for 2 minutes, while I review the order?
09:46 AM IST Gaurav H. Peswani: Initially the date given was 12th of novermber. After that, you guys told me the cashback will be processed max by 26th of November. It is 3rd of december today.
Sure!
09:47 AM IST Gaurav H. Peswani: But, I am not leaving this conversation today until my issue is resolved.
09:49 AM IST Vikesh: I am sorry for the inconvenience caused to you.
09:50 AM IST Vikesh: I see it is taking some time to review your order. May I place you on hold for another 2 minutes, while I look into this?
09:52 AM IST Gaurav H. Peswani: Sure!
09:52 AM IST Vikesh:
Update on HDFC Cashback Escalation - your details are not present in the master file. Escalated this to business team. Resolution would take 7-14 days.
09:52 AM IST Gaurav H. Peswani: What! WTF!
So, what have you guys been doing for the last 20 days!
09:52 AM IST Vikesh: Please do not worry we have already forwarded the details to the concern team as it depends on the Bank only.
09:53 AM IST Gaurav H. Peswani: I have been contacting you guys from the last 20 days and you say that the info is not present and it will take another 14 days! Really!
09:53 AM IST Vikesh: Please be assured we have already for warded the details for the cashback to the customer.
09:53 AM IST Gaurav H. Peswani: This is the worst kind of customer support that I have conversed with!
I dont care!
09:54 AM IST Gaurav H. Peswani: I want my money! Its not like you are gifting me the money!
09:54 AM IST Vikesh: I am completely agree with you. I would have reacted the same If I were at your place.
09:54 AM IST Gaurav H. Peswani: I was promised the cashback by the 12th of november! Why the F*$# didn't I get it?
09:54 AM IST Vikesh: Please be assured your money is safe with us I will makes ure this will be credited at the earliest.
09:55 AM IST Gaurav H. Peswani: No! Please connect me to one of your seniors!
09:55 AM IST Vikesh: I wish I could transfer this as they will provide you with the same resolution only.
09:56 AM IST Vikesh: Please try to understand I am doing THE BEST possible thing to credit the amount.
09:56 AM IST Gaurav H. Peswani: And sorry to say this, I cant trust you guys when you say 'be rest assured and money is safe with us' and all that stuff!
No! You are not!
09:57 AM IST Gaurav H. Peswani: Is there some way I can contact your seniors or anybody else who can look into this matter!
Let me tell you, I wont wait for the next 7 days!
09:57 AM IST Vikesh: I can understand your situation Let them contact you regarding the issue.
09:58 AM IST Gaurav H. Peswani: It is my money which I was promised to get by the 12th!
09:58 AM IST Vikesh: I can understand your concern.
09:58 AM IST Gaurav H. Peswani: and I did not get it!
09:59 AM IST Gaurav H. Peswani: And such irresponsible and careless behaviour from a company like amazon and it's employees, So not expected! Not good!
Dude, you don't!
10:00 AM IST Gaurav H. Peswani: Give me my money by end of today! I dont care how you guys do it!
10:01 AM IST Vikesh: I have already forwarded the details for the same.
10:01 AM IST Gaurav H. Peswani: So, will I get it by end of today?
10:02 AM IST Gaurav H. Peswani: Can you tell me your full name?
10:02 AM IST Vikesh: I am trasnferring this chat please be on hold for a while
Vikesh Kumar
10:03 AM IST Pratibha (Amazon): Hello, my name is Pratibha. I am from the leadership team.
If I am not wrong, your concern is regarding your cash back.
10:03 AM IST Gaurav H. Peswani: Oh! From the leadership team!
Yes, it is!
10:04 AM IST Gaurav H. Peswani: And I want it today! No excuses please!
I dont care about the issues on your side!
I was promised the CB by the 12th of Nov, Its 3rd of dec todat! So, enough of '24-48 hours' of waiting!
10:06 AM IST Gaurav H. Peswani: Pratibha, from leadership team? Are you there?
10:06 AM IST Pratibha : Sure Gaurav, I am checking into my resources.
Yes, I am here.
10:07 AM IST Gaurav H. Peswani: Yup! Please do the needful and let me know...
10:08 AM IST Pratibha : I have checked that your case was escalated on 29-Nov-15 and we got an update that it would take 7-14 business days in resolving your issue.
10:08 AM IST Gaurav H. Peswani: And BTW, Vikesh told me it was not possible to transfer the Chat to a senior when I requested him to do so. So, why did he lie? Is that how you guys deal with the customers?
10:09 AM IST Gaurav H. Peswani: But, I had raised an issue regarding the same on the 12th of November, and 7 times after that. So, how come did you receive it on the 29th?
10:10 AM IST Gaurav H. Peswani: If it was raised on the 12th, so 12+14 = 26. So, I should have had got the money in my account by the 26th.
10:10 AM IST Pratibha : Yes, Gaurav I absolutely understand we always tried to resolve issue from our associate end and incase if it is not getting resolved then only they are suppose to escalate it.
10:10 AM IST Gaurav H. Peswani: But, I didn't! All thanks to the support that I have got from you guys!
10:11 AM IST Gaurav H. Peswani: And listen, I wont wait for the next 7-14 days! I have already waited for 21 days! So, you cant expect your customer to wait for 2 weeks after waiting for 3 weeks!
10:12 AM IST Gaurav H. Peswani: It seems you wont have an answer to my questions, son can you please connect me to one of your seniors?
*so
10:12 AM IST Pratibha : Gaurav, Please try to unerstand I know you are worry for your amount however it has already been escalated and would take time to get it resolved. I understand that you have contacted us but the only reason it's has been delayed is that no one has taken the ownership of following up.
10:13 AM IST Gaurav H. Peswani: So, is that my problem or yours?
"the only reason it's has been delayed is that no one has taken the ownership of following up." Whos problem is this? Mine?
And no, I dont want to understand! Get it?
10:14 AM IST Gaurav H. Peswani: Please connect me to one of your seniors?
10:14 AM IST Pratibha : Gaurav, if I were at your place I would also have reacted the same.
10:15 AM IST Gaurav H. Peswani: Oh! Dont give me that written and trained crap!
10:15 AM IST Pratibha : Please give me some time so that I can take the ownership to resolve your issue.
10:15 AM IST Gaurav H. Peswani: Becuase, it's not helping at all!
10:15 AM IST Pratibha : I understand it's been more then 21 days still you did not receive cash back, however whatever information I have provided you is updated by our escalation team.
10:16 AM IST Gaurav H. Peswani: Let me request you again... Can you connect me with your manager?
I dont care, Pratibha!
What's your full name? Employee ID?
10:19 AM IST Gaurav H. Peswani: Okay! Let's do this! Keep the money! Add whatever the amount is to my Gift card balance. Hope this can be done.
10:19 AM IST Pratibha : I am sorry I won't be able to connnect to my senior as we are the last point of contact here. Believe me I have updated your request again to our team so that issue can get resolved here.
10:21 AM IST Gaurav H. Peswani: Oh! Really? That's great! I am hearing this for the 9th time. Each time I contact you guys, I hear the exact same thing! Trained stuff, eh?
So, can you transfer the amount as Gift card balance in my account?
10:22 AM IST Gaurav H. Peswani: And please try to reply a bit faster, I don't have all day to talk to you!
10:24 AM IST Pratibha : Gaurav, I cannot issue Gc for cash back promotion, I would request you to give me 7-14 business days as updated by our escalation team. If again it is not credited then definitely I will check and will do my best to resolve your issue by issuing GC.
10:25 AM IST Gaurav H. Peswani: No! I wont wait for even a day more! Please get this drilled in your head.
10:26 AM IST Gaurav H. Peswani: I am sorry to be so rude, but I cant be polite after waiting for so long!
What's your full name?
10:26 AM IST Pratibha : Gaurav, this is the last time when I am requesting you to allow me for this much time so that I can investigate and come up to you with right resolution.
10:27 AM IST Gaurav H. Peswani: Full name please?
10:27 AM IST Pratibha : My name is Pratibha J.
10:27 AM IST Gaurav H. Peswani: J?
What's that?
10:29 AM IST Pratibha : Gaurav, I am sorry that but we are not able to disclose our full name.
10:30 AM IST Gaurav H. Peswani: Try typing a little faster, Pratibha! Wasn't that included in your training?
10:31 AM IST Pratibha : Gaurav, I would request you to allow us for 7-14 business days so that we can take the right action accoringly.
I will escalate it again and will take regular follow up with our escalation team.
10:31 AM IST Gaurav H. Peswani: And you know what! I don't need that money anymore! Now, let things take a different path! I want some REAL GOOD and real serious apologies now! I dont care about the money anymore! Enough of the mental harassment that you and your juniors have caused me!
10:32 AM IST Gaurav H. Peswani: Thanks, Pratibha J, from the leadership team! :)
Will talk to you again... Soon! :)
10:33 AM IST Pratibha : Gaurav, as requested allow us for some time to get your issue resolved.

30th November 2015 :

Initial Question: So, when will I get the cashback?

01:19 PM IST Amazon: Hello, my name is Deepika.

I'll be happy to help you.

01:19 PM IST Gaurav H. Peswani: Initially, 12th of November was the last date given. which was later changed to 26th of November. It is 30th of November today.
01:20 PM IST Gaurav H. Peswani: Deepika, just to confirm.. I had made a card on Delivery transaction with my HDFC CC.
01:21 PM IST Amazon: Please give me your order number surely I will help you.
01:21 PM IST Gaurav H. Peswani: And this is the 8th time I am contacting amazon for the same issue. :)
[protected]
Thats the order I am talking about.
01:22 PM IST Amazon: Sorry for the inconvenience caused to you.This time I will solve your problem.
01:22 PM IST Gaurav H. Peswani: Hmmm... I hope so...
01:22 PM IST Amazon: Just give me a minute.I will help you.
01:23 PM IST Gaurav H. Peswani: Sure.
01:24 PM IST Amazon: Thanks for waiting Gaurav.
01:26 PM IST Gaurav H. Peswani: I am running late for lunch. Can you quickly tell me the status?
01:27 PM IST Amazon: Please send me a snap short of your bank statement to us.I forward this mail to my concern team they will contact you within 24-48 hours.
And you will get your cash back without fail.
01:28 PM IST Gaurav H. Peswani: Where should I send you the snapshot?
01:28 PM IST Amazon: This time I contact my concern team with high priority to process your concern and make it faster.
01:29 PM IST Gaurav H. Peswani: And by when will I receive the Cashback?
That is what every representative says every time.
01:30 PM IST Amazon: Please send your snap shot to this mail id [protected]@Amazon.in
01:30 PM IST Gaurav H. Peswani: Okay.
01:31 PM IST Gaurav H. Peswani: Will do the needful in sometime.
01:31 PM IST Amazon: I can understand Gaurav.This time you will get an correct update.
Please don't worry about that.
01:31 PM IST Gaurav H. Peswani: Yup. Hopefully. Thanks.

And some more.