Amazon India — my refund is still not given to me

Address:	Mumbai City, Maharashtra, 410209
Website:	www.amazon.in

I am a resident of navi mumbai and i ordered a google pixel 2 xl from amazon.in on 22 janaury 2017 and i got the item delivered on 25 january 2017. When i opened the box there was no charger in it. So i called amazon customer service the executive tole me that she cant provide me charger separately she told me that replacement is also not available we can only provide you refund for it so i agreed to her resolution and i asked the executive for pickup then she told me that pickup is not available in your location but she was lying every courier was available in my location like bluedart, fedex, dtdc, delivery but she didn't provided me with it. I
She told me that only self return is available in your location and its only the way she told to return it. I told her that i will return the item in only one condition that after the package is delivered to you and when i see that tracking shows as delivered i will call you and take the refund and the executive also told me that you can call and take the refund and whoever attends the call. Tell them to manually initiate the refund because she said agreed with my condition that is why i agreed to to do a self return. I did a self return by blue dart courier on 25th and the item was delivered to them on 27th. I called the executive on 27th to initiate the refund but executive told me that it will take 48hours for refund to be processed when i called after 48 hours they are saying that they haven't received the update from fillfillment centre so i waited for more 2 days but then too they are saying the same thing. I am really angry with them and their fake service. My 74000 is still not given to me. Pleasw contact them from your side and get my refund.

Order no:[protected]
Refund amount :- 73, 500
Email id :- ashish. [protected]@gmail.com
Tranking id :- 151
59574636
Courier name:- bluedart