Amazon India — ordered laptop not delivered, junk delivered

Address:	575008
Website:	Amazon.in

I am a regular online customer of amazon and have done many online shopping and below is a shocking incident which happened to me.
I have ordered laptop and samsung mobile on 14th august 2018, i was delivered the attached items duped by the seller who sent the parcel on 23 aug 2018 through india post without any document or invoice and unknown sender details which has no connection or any clue of amazon sender, neither any update against my order in amazon website, i got only the updates like will be delivered by 27 aug 2018, then sorry your package is lost and we came to know about this only on sept 1st when the seller called and connected the delivery tracking id of attached junk books which was shocking news for me. It really very sad and disappointing that such things happen and it’s a first case for me as i am ordering regularly from amazon. Have filed claim on sep 1st, assured that my money is safe in every chat and i am awaiting for the refund at the earliest. It is almost 22 days now. It’s a big amount and i need the same very urgently, investigation process also looks like there is something wrong between amazon and seller that's why blindly they are trying to deny the claim and connecting some tracking number to my order, this way the sellers can dupe so many innocent people and connect any juck delivery against orders, and if this is the way amazon is doing online business, very soon customers will stop doing online with amazon because innocent, truthful customers are getting duped and even after providing proof the case is denied blindly. Kindly give me justice for this as its a hard earned money and mentally very upset about this. Regards - lily lobo - [protected], [protected]@gmail.com