Amazon India — Ordered mobile received stone

Address:	New Delhi, Delhi, 110009
Website:	www.amazon.in

I want to share this experience with all of you here and the response i'm getting from the amazon team.

I ordered a motorola phone my order details (order #[protected].

I received this order and luckily it was made a cod and while i was making the payment to the courier guy i also thought about opening the packet and found this micromax box inside it with a stone.

I refused and i didn't made the payment as well. there were seller details mentioned on the courier packet (satya - [protected] c/o holesale market) and i called the person who said "that we didn't had this product in the stock" and obviously my response would be "will you send a stone instead of that?" - he disconnected.

Post then i shared the entire incident with the amazon team and i'm yet to be contacted till yet - all the attempts have been made from my end only!

Yesterday i filled a online fir against the seller and police contacted this guy and has also advised me to go ahead for filing a consumer complaint.

I have reached almost to everyone available in the leadership team and still no response yet.