Amazon India — Product not supplied

Address:	Bangalore, Karnataka, 400067
Website:	www.amazon.in

I ordered a Haier Washing Machine on 26 October 2015 Order#[protected]priced at Rs 9351 paid by Citibank Credit card on EMI total payable was 9681/-. I was confirmed delivery on 28 October 2015. To our shock the delivery was made of an LG Refrigerator 285 Litres costing nearly 31000/- with all documents-invoice-shipping bill prepared in my name as a paid item. Being a honest person I returned the Refrigerator and contacted Amazon.in on 29th October 2015 and told them about this mix up at their despatch department but insisted that I wanted my order of washing machine. They also confirmed that it will be taken care of and that I will get to hear within a day. I received a mail confirming that they had received the Refirgerator and Replacement will be in process. On 30th October 2015 when I tried to follow up with them they simply told me that the refund is initiated as they will not supply my order of washing machine. This raises a few issues about Amazon.in: 1) If I had kept the refrigerator, Amazon guys would be running behind me and would have accepted any of my proposals for replacement of refrigerator by washing machine as Refrigerator was almost 3 times the cost. 2)Because I returned with honesty the refrigerator they are now citing system problem in fulfilling my order-IS THIS THE CUSTOMER SERVICE THEY ARE FAMOUS FOR? 3)Since the payment was done by Credit card on EMI now I have to bear the interest without buying the product so instead of Amazon appreciating my good gesture they have punished me. 4) I also suffered in terms of price as now the price have gone up by Rs.3000 of the same item. 5)They must have removed all reference to the mix up supply of refrigerator and must have done some inner manipulation. 6) Is this what a MNC type e-com company is expected to do? THEY HAVE TO REPLACE IF ITEM IS WRONGLY DELIVERED IN PLACE OF ORIGINAL ITEM. wHERE IS BUSINESS ETHICS ? I have removed their App from my mobile and PC. SO NO MORE BUYING FROM AMAZON-A CHEAT COMPANY NO BETTER THAN OTHER FLY BY WIRE COMPANIES IN THE MARKET..