Amazon India — Promised Gift Card not being provided

Address:

Thane, Maharashtra

I had made a purchase of an Apple iphone 5S from the Amazon Website from the Seller Cloudtail and it was an extremely horrific experience. There were multiple system glitches and system errors before I could actually make the purchase, which I will avoid discussing for the sake of brevity. As part of the purchase, I was eligible for a Gift card of INR 4, 800 which as per the offer in place and also as per a mail confirmation by the Amazon team would be credited to my account by 31-May-2015. However again due to some system issues the same was not credited by 31-May-2015 and despite repeated reminders, they are yet to provide me with the Gift card. Their response always seems to be that the issue is raised with the concerned department and that a resolution would be provided. However with close to 2 weeks having passed, the probability of getting a resolution appears to be dwindling. To add insult to injury, the last time I send a reminder mail to the Amazon Customer Care, they started bombarding me with calls (Close to 20 Calls in 5 minutes), with different call centre executives asking me what my query was and why I had called them. Overall with the issues faced when the purchase is from Cloudtail, where Amazon has operational control makes me wonder how screwed up the transactions would be if it is any other seller. I am starting to believe in the verdict that Flipkart and Snapdeal are any day better than Amazon. Overall would not recommend using Amazon to anyone. order No is #[protected] Mail Snapshot Message From Customer Service Hello, I understand that you are referring to confirm us about the Gift card which you are supposed to receive for purchasing IPhone 5s. This is a confirming email saying that you will get Amazon gift card of Rs.4, 800 post 90 days from the day of purchase. As informed by my colleague you can expect the gift card on or before 31 May 2015. For your confirmation I've included the link of the offer that you are applicable: http://www.amazon.in/l/[protected] < > http://www.amazon.in/gp/r.html?C=1W8UVPW1YY03R&R=3BTDDVX648AK8&T=C&U=http%3A%2F%2Fwww.amazon.in%2Fl%2F[protected]%3Fref_%3Dpe_732761_40986351&A=G5ZO7DEF68ZMEGYYWFJIP0YST98A&H=...⇄