Amazon India — Refund missing item

Address:	Hyderabad, Andhra Pradesh
Website:	www.amazon.in

On 16th sep i placed an order for Nikon DSLR, On 17th i received my order but there was no camera inside the box. Immediately i contacted customer service and they requested me to wait for 24 hrs within 24 hrs we will issue refund, next morning i got an email stating that refund cannot be done. Here is the conversation Greetings from Amazon. As informed you earlier your request for a refund on this order has been denied: #[protected] We are unable to issue a refund or replacement for this order because our records show the order was complete when it left our fulfillment center. In addition, the carrier has confirmed that the parcel was intact and undamaged when it was delivered to you. Per our policies, placing an order for any reason other than a genuine attempt to purchase the merchandise is prohibited. Note that failure to comply with our policies may result in the closure of your Amazon.in account. Warm regards, Account Specialist Amazon.in Your feedback is helping us build Earth's Most Customer-Centric Company. ============================== ---- Original message: ---- I have put consumer court also in cc and after this i will be abaring all the screenshot of all your customer centric company on social sites as well as in police station also. Now you see what hurted customer can do . > From: [protected]@gmail.com > Date: 18 September 2015 7:05:53 am IST > To: "[protected]@amazon.in" <[protected]@amazon.in> > Subject: Re: Your Amazon.in Order[protected] Hello, How could you do that with the loyal customer.When i recived the product the box was tampered. So let me clear one thing i cannot let it go like this. I will file a police case against you guys.my dad is in army.he knows how yoi online shoppong sites play with the customer. Provide me the addresa of your office so police can easily reach at your end.i will sue you to the court becouse i know that problem done at your end and i have all tbe required proof and documents with me. So its better to redund my money back. > 22, 000 is very big amount for me and i cant let it go like this. > I will show all the email conversation to the cyber crime department and as well share this to media also. > I need the resolution for this > >> On 18-Sep-2015, at 12:09 am, "[protected]@amazon.in" <[protected]@amazon.in> wrote: >> >> Greetings from Amazon. >> >> Your request for a refund on this order has been denied: >> >> order id[protected] >> >> We are unable to issue a refund or replacement for this order because our records show the order was complete when it left our fulfillment center. In addition, the carrier has confirmed that the parcel was intact and undamaged when it was delivered to you. >> >> Per our policies, placing an order for any reason other than a genuine attempt to purchase the merchandise is prohibited. >> >> Note that failure to comply with our policies may result in the closure of your Amazon.in account. >> >> Regards, >> >> Account Specialist >> Amazon.in