Amazon India — refund not proceed

Address:Kurukshetra, Haryana, 136118
Website:www.amazon.in

I had placed a order of redmi 4 and amount of 8999 on 27-jun-2017 at amazon.in...when i was opened the package this was damaged on screen so i was return it on 1-jul-2017..But my amount is not credit yet after two attempt of amazon initate the refund.they were only said they were refund his side into bank account..you asked the bank where your money.when i went bank they said this is not his fault..i m only waiting my refund..but no one given solution not amazon as well as my bank..my bank is punjab national bank in kurukshetra.plzzz help me..
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Amazon India customer support has been notified about the posted complaint.
Jul 15, 2017
Updated by banty4356
I had placed a order of redmi 4 32gb on[protected] at amazon.in ...this phone was received on[protected] ..when i wsa opened phone this was damaged by screen so i was return it on[protected]...but my refund is not received yet...my order id is[protected].
amazon custome care said your refund initate on[protected] and last you have received refund on[protected] in your bank account..but i have not received yet..than i call again amazon they provide transaction reference no..and asked to saw it your bank branch ...but they were neglect it..plz provide my refund...my amazon id is [protected]@gmail.com...
tranction refernce no. is HSBCN[protected]..my bank is punjab national bank kurukshetra. plz help me..
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