Amazon India — Regarding refund of money for which service not provided

Bp
Last Login Time :[protected]:35:31
Grievance Details
Grievance Number: 2101312
Grievance Reg Date:[protected]:18:17

Complainant Name : benazeer pasha Complainant Contact No : [protected]
Mode : By Web Complaint Type : Complaint
State : MAHARASHTRA Purchase City : Pune
Sector : E- Commerce Category : Online Shopping
Grievance Company : Amazon.in Company Name : Amazon
Govt Dept / Regulator :
Product / Service Type: Mobile Recharge Order no: [protected]
Transaction id: [protected] Date of purchase / transaction: [protected]
Mobile Number or Email id registered with company: [protected] or [protected]@gmail.com Complaint No / Ref no.: 2098706
Amount Paid: 341
Company Details Amazon pune office, Pandurang Colony, Erandwane, Pune, Maharashtra 411004 email id - [protected]@amazon.in Pincode (Company):
Product Value(INR) : 100-1000 Nature of Complaints : Paid amount not refunded
Grievance Details : Hi, A. I have done vodafone recharge of 379Rs. for mobile contact number [protected] on date 25 April 2020. using debit Card Citi Bank, i have done recharge and as per amazon offer, 341 Rs has been deducted from bank and 37/- instant discount. But recharge was failed as transaction was on hold, I have send mail to Vodafone about same. B.They told me that recharge is unsuccessful so refund will be initiated. Please find attached mail from vodafone for confirmation (GmailReVoda rechargeof379for [protected]on 25thApril). C. On 28 April, Merchant (Amazon has claimed transaction and generated operator refernce number for recharge) I asked Amazon, they said Vodafone has claimed amount then only operator refernce number generated. please find attached mail as above point prrof from amazon.(GmailYour AmazoninOrder[protected]. D. But when i asked Vodafone about operator refernce number ONR[protected] as in their system. They told me that there is no recharge against it. Please refer docket number 2098706. E. it is clearly mentioned with proof that Amazon has deducted amount from my account for which operator Vodafone did not provide service. So i request to amazon to initiate refund for this amount. Kazim Khan [protected] [protected]