[Resolved]  Amazon India — Scam by amazon

Soo I ordered adidas joggers and got a different brand received since then I’ve been trying to get an update for my refund.. 2days back you customer support executive said to me that I’ll receive my refund by 6th of October coz it’s an UPI payment soo it’ll take time .today when i called up your customer services your executive told me that “mam it’s a issue of junk product received from your side and we wont be able to initiate the refund” like seriously??? I mean I returned the product on 27th of September and since then I’ve been waiting to get the refund, you guys are not even providing cash on delivery option to your customers you take our money and send us the wrong product and then blame it on us?? If this is what you’re saying then your pickup executive should’ve told me at the time of pickup only!!! Or when i filed a return request stating I’ve received a different product with a brand named ONLY then you shouldn’t have initiated the pickup!!! You’re just making a fool out of your customers . This is not the kind of service i was expecting from amazon and literally this is the last time I shopped from you guysi won’t be repeating the same. l Myntra and Flipkart are a gem and when it comes to refund they initiate it immediately after the pickup is done but you guys literally took 10days made a fool out of me and now are blaming me for it.. And now how am I supposed to share the pictures of the product that you already took?? And even in that case you should’ve asked me to share the pictures at the time of pickup only you took the product (wrong)and my money too!!!
In the entire process i was never once contacted or informed of the process being done. The delivery was fulfilled by Amazon. Investigation team was of Amazon. I was not contacted once and Amazon concluded that i was fraud and not entitled to refund. Where are the principles of natural justice here? Why was i not contacted even once before deciding that i am a fraud?