Amazon India — Wrong toshiba battery delivered

Address:94538
Website:Amazon

I ordered on amazon for my toshiba satellite laptop a battery with reference item pa3817 u-1brs on january 12, 2017 for a price of $12, 68 which has been charged to my american express credit card.
On january 21, 2017 i have received a battery which does not fit to my laptop with item pa3534u-1brs.. This is the wrong battery and does not corespond to my order. It was mailed by exx act parts solutions, inc., 4396 enterprise place suite b, fremont, ca 94538
I want to return this wrong battery and want a refund. Please advise me on how to proceed?
Maryvonne ballereau, 4813 davenport st, washington dc 20016
[protected]@hotmail.com
Ps. On my amazon account this order was surprisingly not listed
Was this information helpful?
No (0)
Yes (0)
Amazon India customer support has been notified about the posted complaint.
Jan 18, 2017
Mohd Azhan's response
Hello I am amzon cutomer my amazon account in hold mode this problem i am not purchasing item please my amazon account id is [protected] Acossiated name Mohd khan please my amazon account out of hold mode please
Jan 18, 2017
Mohd Azhan's response
Please hold out my amazon account
Complaint comments 

Comments

Hello i am amazon customer i my amazon refund balance is 499 but my order not palaced my [protected] this name Mohd khan is My Amazon ID .i am call amazon customer care he speaked email [protected]@gmail.com in issue .
Please please my amazon account out of hold option this problem i am not purchasing in amazon ...
Please my amazon account hold out

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Amazon India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    7%
    Complaints
    19931
    Pending
    0
    Resolved
    1458
    Amazon India Phone
    +91 40 3992 1111
    +91 80 4197 0000 [Bangalore]
    +91 44 3088 3088 [Chennai]
    Amazon India Address
    Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India - 500032
    View all Amazon India contact information