AmBank Group Complaints & Reviews

Hi,
My name is ng yee juan, i would like to make the strong complaint letter to ambank staffs what i faced thru.
The case just happen, my sister was helped me to make the car payment via online transfer from her bank account as recently me are based at london for study so unable to make the payment for myself.
They was rejected the payment and refund back the money without any info. And me and my mother (Car guarantor) are even never received any alarming or warning from ambank.
Last week, the car toll are stuck and toll away my car from my house unreasonable. Next day morning, my mother walk in to ambank penang branch to ask, the nice manager help us to called to head quarter and only find the problem. On the phone, the customer service only info that the payment make by online transfer rm2000+ are rejected by someone, when that time we only realized but its was too late. They need me to bear the toll fee cost about 1k and the interest charges. Finally me are agreed to paid the payment as my sister need the transport to attend to the university everyday.
And they need me to provide and email the authorized letter for mr. Saiful, after few days he only reply he was rejected. I'm feel disappointed and help less, i forced to and paid the amount rm2000k, but my case are even never solve, my car still on hold and the charges will increase and i have to paid the second times.
Ambank staff make the big mistakes, and i forced to paid the amount

Customer service is horrible! Staff does not seem to know what they are doing.

Unreasonable overstatement of loan approved in the system for over a million! When we approached the staff through phone call we are given an answer that it was an system error and stating in their system the figures are fine and state that things will be back to the appropriate amount.

The unfriendly staff also gave us an irresponsible answer stating that the staff responsible for our account has resigned. Alright fine. However, when we asked is there anyone that could assist in the issue above, the answer we got was "we have no one available at the moment".

After several months, the system still show the same overstated loan amount! This time we went personally to the branch (Kuching premier 101). The staff who served us mentioned that the excessive amount was due to interest charges and management fees. Can anyone please enlighten me on the calculation of interest charges and management fees which derived in an overstatement of loan amount of rm 1million.

Management we request for your cooperation in solving the issue and also to improve the standard of the branch's service. I understand that personal information could not be shown here. Do let me know ways i could get in touch with your side.

Thank you and much appreciated.

To whom it may concern,

My name is wong chee meng, i have been request the original car grant to be send to kota damansara branch since september 2017, and until now i havent receive it yet (Alomost 4 mths) and in between i have follow up and call to the careline & kota damansara branch, i think more then 10 times i called, and everytime i call the careline operator, they give me the same answer : "wil check with the person incharge (Hire-purchase dept) and will update me the status..., but i never receive any call back from ambank.... So,... I really disappointed with the bad & slow response service that ambank given. Pls take serious action for my case... Dont drag until next year to solve this..!!!

Kindly update me the status thru my email ([protected]@yahoo.com) or my contact number[protected]

Below is the details:
Car registration number : aha35
Name : wong chee meng

* i have do the full settlement on october

Yesterday i go to help my sister paid she's monthly repayment housing loan (Account block) found this branch (Klang wisma palmbase) most staff different face. When my turn, staff name santha to serve me, here our communicate: (M for me, s for santha)

M: hi, saya nak bayar housing loan.
S: account block? You xsuruh depan call ke? Owner siapa?
M: kakak. S: nunber telephone? M: dia kat singapore. S: suruh la dia bayar kat sana la!
M:... S: berapa nak bayar. M: rm300
Santha look me few second... S: duit mana, i mau duit saja!
Ok, i pass money to her. She suddenly very emo... S: aiya, ini perlu call, saya pun xdapat call, kenapa xsuruh depan call??
Colleagues next to her (He had serve me few months ago) also said: suruh colleague yang belakang call la!
Ok, she do it and pass back money to me.

Colleagues belakang ask: owner is? Got any letter to supposed? M: my sis now at singapore. The authorised letter already pass to person incharge.

S: kenapa xbawa receipt last month?
I show phone m: tadi show ialah last month punya. S: receipt ada telephone number, next time ingat bawa!
M: staff xmasuk number i bawa pun xguna kan?
She print out receipt s:ok, next month ingat bawa ini.

I feeling not manners... If you joking with smiling, i can accept. But santha muka musam only...

I am kumutha krishnan, my fathers car payment was in pending, when i want go make payment the account was blocked and i called collection dept to open the account to make payment... I was explained my situation i said paid for one month payment first then i will arrange other pending payment also, but staff refused and force me to pay two months payment... Then i called again and i talked to other staff, said cant because the notice already out, but i checked in system still have time for notice.. Then the staff talked very rude to me. Different person give different opinion... Which one is correct?? I am not runaway without paid?? When i paid they dont want accept... I need clear details of your notice system. Can you?

Hi, my name is nadia. I called the customer care for more than 10 times. Each time the operator transfer me to the respective department i will be ringing endlessly that i have to call up again and again before someone really picks up my call.

My inquiry was related to car registration card. I need it urgently for my insurance claim. The first officer told my registration card is with ambank klang branch. I told them to email me a copy. Everyday i called cause i have yet to receive any email from the branch. The customer service officer were really not helping to expedite the process and even told to go to klang branch to get a copy. How could?? I work and stay in negeri sembilan. Tried calling the branch no thru the numbers given by customer care officer. No one picks up the call.. None. Im sorry but this shuld be the lousiest customer service i have ever encountered.

I would like to complaint the customer service

1st thing my ambank id need to reset and locked, i would like to reset
But it failed.

I rather go to berjaya branch there for assistance, just can help me to call over center, ok fine.

It request to verify the few question then reset also ok. But they dun...

After 7pm i do call again reset, also cant.

What do u actually can help???

[protected]

Saya ingin mengadu tentang sikap bank anda yang sangat miskin, dan sikap kakitangan bank anda sangat menghormati pelanggan. Saya harap anda boleh menghubungi saya, saya memberitahu anda satu demi satu, syarikat anda berbahaya kepada kumpulan kuda, nombor telefon saya ialah[protected]. Mungkin, tolong mengatur saya untuk melihat ceo syarikat anda.

Lack of clarity in the current account statement. Monthly statement does not display total gst amount and bank charges. We as the user have to manually add up every individual gst and bank charges in the statement to get the total figure for the month.

Suggestion
Bank must display summary of the total gst and bank charges at the end of the final page of the monthly statement.

Lack of clarity in the current account statement. Monthly statement does not display total gst amount and bank charges. We as the user have to manually add up every individual gst and bank charges in the statement to get the total figure for the month.

Suggestion
Bank must display summary of the total gst and bank charges at the end of the final page of the monthly statement.

I would like to complain on the delay of refund for my housing loan that has been fully settled on 10 july 2017. I was informed that i should get the money towards july month end but unfortunately i am yet to receive the money up until today (27 sept 2017).

I have made queries and close follow up with the team in-charge and the team keep on giving dates one after another. However, i did not get the money yet. It become worst as nobody actually take an initiative to inform me on the delay or whatever until i am the one who raise the query. I assume no one is looking into this to monitor on the refund. This is very bad services.

Please escalate this matter and refund back my money to my bank account immediately and i cannot wait to hold for another time.

This is the bad experience that i ever face dealing with bank.

Email communication is as follows:

From: joseph bosco [mailto:[protected]@ambankgroup.com]
Sent: friday, september 15, 2017 3:15 pm
To: nur azyyati bt mohd (Fin&risk/upstream)
Cc: ambank affiliate desk - housing ; fariza aini merican binti sultan uddin merican ; nickie adilah yeong binti abdullah
Subject: re: housing loan settlement[protected]Urgent!)

Dear puan,

After checking with our refund unit, due to technical error, the refund amount will be credited into your salary account this month end.
Any inconvenience caused is much regretted.

Regards
Joseph bosco
[protected] ext 81679.

From: nur azyyati bt mohd (Fin&risk/upstream) [mailto:[protected]@petronas.com]
Sent: friday, september 15, 2017 9:46 am
To: fariza aini merican binti sultan uddin merican; nickie adilah yeong binti abdullah; joseph bosco
Cc: ambank affiliate desk - housing
Subject: re: housing loan settlement[protected]Urgent!)

Dear fariza & all,

Any updates? Please help to expedite the process and refund to my bank account asap.

Thank you.

From: fariza aini merican binti sultan uddin merican [mailto:[protected]@ambankgroup.com]
Sent: thursday, september 14, 2017 4:30 pm
To: nur azyyati bt mohd (Fin&risk/upstream) ; nickie adilah yeong binti abdullah ; joseph bosco
Cc: ambank affiliate desk - housing
Subject: re: housing loan settlement[protected]Urgent!)

Dear puan,

I will check with the refund unit and will update you the outcome.

Regards:
Fariza
[protected] ext 83643

From: nur azyyati bt mohd (Fin&risk/upstream) [mailto:[protected]@petronas.com]
Sent: thursday, september 14, 2017 2:38 pm
To: fariza aini merican binti sultan uddin merican ; shahidah hanum binti baharudin ; nickie adilah yeong binti abdullah ; joseph bosco
Cc: ambank affiliate desk - housing
Subject: re: housing loan settlement[protected]Urgent!)

Dear fariza,

Pleased to inform that i have yet to receive the refund in the account as of today.
Why this is taking so long to refund in my bank account.

Appreciate your immediate action on this.

Thank you.

From: fariza aini merican binti sultan uddin merican [mailto:[protected]@ambankgroup.com]
Sent: tuesday, september 5, 2017 2:13 pm
To: nur azyyati bt mohd (Fin&risk/upstream) ; shahidah hanum binti baharudin ; nickie adilah yeong binti abdullah ; joseph bosco
Cc: ambank affiliate desk - housing
Subject: re: housing loan settlement[protected]

Dear puan,

You may check your account within this month from 7th-14th of september 2017.

The refund will be credited into your mbb a/c[protected] of rm 7, 203.94.

Regards:
Fariza
[protected] ext 83643

From: nur azyyati bt mohd (Fin&risk/upstream) [mailto:[protected]@petronas.com]
Sent: tuesday, september 05, 2017 2:04 pm
To: shahidah hanum binti baharudin ; nickie adilah yeong binti abdullah ; joseph bosco ; fariza aini merican binti sultan uddin merican
Cc: ambank affiliate desk - housing
Subject: re: housing loan settlement[protected]

Dear shahidah,

As of today, i have yet to receive the refund although i supposed it should be in my bank account by end of last month.
Appreciate if you could help on this.

Thank you.

From: shahidah hanum binti baharudin [mailto:[protected]@ambankgroup.com]
Sent: thursday, august 24, 2017 12:00 pm
To: nickie adilah yeong binti abdullah ; nur azyyati bt mohd (Fin&risk/upstream) ; joseph bosco ; fariza aini merican binti sultan uddin merican
Cc: ambank affiliate desk - housing
Subject: re: housing loan settlement[protected]

Dear puan,

Usually the refund amount will be credited into your salary account towards end of the month.

Thank you & regards
Shahidah | executive
Retail banking operations

From: nickie adilah yeong binti abdullah
Sent: thursday, august, 2017 8:52 am
To: nur azyyati bt mohd (Fin&risk/upstream); joseph bosco; fariza aini merican binti sultan uddin merican
Cc: ambank affiliate desk - housing
Subject: re: housing loan settlement[protected]

Dear cmu,

Please assist

Thanks

Regards,

Nickie adilah yeong
Strategic partnership
Ambank (M) berhad
Address: mezzanine floor, bangunan ambank group, no. 55, jalan raja chulan, 50200 kuala lumpur.
(Dl):[protected]/7646/0319/6530/6528
:[protected]@ambankgroup.com

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This message may contain confidential and privileged information for its intended recipient (S) only. If you are not an intended recipient, you are hereby notified that any review, dissemination and distribution, printing or copying of this message or any part thereof is strictly prohibited. Please delete the entire message and inform the sender of the error. Any opinions, conclusions and other information in this message that are unrelated to official business of ambank group are those of the individual sender and shall be understood as neither explicitly given nor endorsed by ambank group.

From: nur azyyati bt mohd (Fin&risk/upstream) [mailto:[protected]@petronas.com]
Sent: wednesday, august 23, 2017 10:13 am
To: joseph bosco
Cc: nickie adilah yeong binti abdullah; ambank affiliate desk - housing
Subject: re: housing loan settlement[protected]

Dear mr joseph,

Would you be able to advise when should i received the refund?

Thank you.

Regards
Nur

From: joseph bosco [mailto:[protected]@ambankgroup.com]
Sent: monday, july 24, 2017 3:43 pm
To: nur azyyati bt mohd (Fin&risk/upstream)
Cc: nickie adilah yeong binti abdullah ; ambank affiliate desk - housing
Subject: re: housing loan settlement[protected]

Dear puan,

Yes, this is the normal arrangement. We will refund once upon the report.

Regards
Joseph bosco
[protected] ext 81679

From: nur azyyati bt mohd (Fin&risk/upstream) [mailto:[protected]@petronas.com]
Sent: monday, july 24, 2017 2:22 pm
To: joseph bosco
Cc: nickie adilah yeong binti abdullah; ambank affiliate desk - housing
Subject: re: housing loan settlement

Dear mr. Joseph,

Is this the normal arrangement? I did not expect this kind of arrangement and its quite unfair for me as i need to incur additional commitment.
And to wait at the end of next month is too long. Why it can’t be done earlier?

From: joseph bosco [mailto:[protected]@ambankgroup.com]
Sent: monday, july 24, 2017 12:38 pm
To: nur azyyati bt mohd (Fin&risk/upstream)
Cc: nickie adilah yeong binti abdullah ; ambank affiliate desk - housing
Subject: re: housing loan settlement

Dear puan,

If the settlement made within the same month before the salary deduction, that month salary deduction still in effect and we will refund it the end of next month into salary account.

Regards
Joseph bosco
[protected] ext 81679

From: nur azyyati bt mohd (Fin&risk/upstream) [mailto:[protected]@petronas.com]
Sent: monday, july 24, 2017 12:02 pm
To: ambank affiliate desk - housing
Cc: nickie adilah yeong binti abdullah
Subject: housing loan settlement

Dear sir/mdm,

I have refinanced my housing loan with petronas (Ambank) and the new bank has made fully settlement on 10 july 2017.
However, my monthly installment to ambank is yet to stop and still appear in july payslip.

Please advise.

To whom it may concern

I went to sungai siput, perak branch to open a current account for my company and was forced to signup a saving package of rm150 per month for great 10 years.

To which, we are not happy and turn down the package. After we sternly mentioned that we are not interested in the saving package. Upfront our application to open a current account was rejected.

When we question more, the person unwillingly take our application and told anyway it will be rejected since you didn't take the package.

Today, i received a call from this number[protected] and said that my application was rejected and no reason was given.

To your information, my car loan is with your bank, few months back my gold credit card was approved with your bank and my payment 100% ok.

Then why application to open a current account was rejected.. Without valid reason.

Is it just we doesn't want the saving package my application was rejected or the person in sungai siput doesn't submit my application at all...

I need solid reason for the rejection and should it need i will go thru press to get it sort it out as i'm really disappointed with the treatment we receive at your branch and the rejection too.

TO WHOM IT MAY CONCERN.
I'm making a complaint regarding the above insurance which is still charging me through my credit card even though my request for cancellation since Feb.2017. It was purchased through telephone and conversations recorded under "Smart Partnership Moto Kuala Lumpur where the first deduction was in 24 Mar 2016.
I visited the branch office @ Penang Menara Liang Court and the staff of customer service was...

Saya chan heng ann telah salah transfer payment kepada payee on 28/07 dan buat report kepada customer service on 03/08 tetapi sampai hari ini still tak feedback. Setiap kali saya call pun tak dapat any feedback from customer service. Setiap kali pun beritahu akan minta person incharge call back tapi tak ada, sudah 2minggu. Saya nak tahu kena buat macam mana? Pls call me or my wife


Nama:chan heng ann

Tel:[protected] (My no) my wife no:[protected]

Pada 11 dan 12 julai 2017, saya telah menerima panggilan daripada pegawai ambank kuala lumpur[protected] berhubung dengan perkara di atas. Perkara yang memusyikilkan saya adalah adakah tawaran itu wujud? Saya khuatir itu panggilan scam dan tidak semena-mena akaun kad kredit digodam dan diambil duitnya. Tawaran yang disebut oleh 'pegawai itu' ialah rm12000.00 dan akan dimasukkan dalam akaun peribadi untuk melangsaikan baki pinjaman kad kredit. Maklum sahaja banyak kes penipuan yang melibatkan kewangan sekarang. Mohon pencerahan daripada pihak tuan.

I would like to complaint about until today from june to july i still not receive my e-statement from your site. I have make a complaint on 10-7-17 to your customer service thru phone but still not receive your e-statement. Can i know what happen? You are provide lousy service. If i still not receive my statement, i will decide to terminate my card. Looking forward your reply soonest.

Name:choong ching yan
Card number:[protected]
Complaint:on 11/7/23017, we had a telecommunication with the customer service about the retail interest for 2 months, statement of may-108.60 and jun -145.95. The customer service advised us to make a complaint in order to waive or get the refund.
I hope the company will take the necessary action as soon as possible.
I hope no more interest charges will be shown on my next statement due to it not my fault.
Thank you.

As mentioned on the above subject, on beginning ofJune, I applied the supplementary cards for my hubby and daughter. I had spoken to Ms Kuan that I need cards urgently due to we are going oversea trip on 1st week of July. According to Ms kuan there is no problem to obtain the cards within 2 weeks times. Last week on 29/6/17, I made a call to Ms Kuan again to check why I still not receive the cards which I need it urgently. She will check for me but too bad no feedback from her until today ( 4/7/17 ) I called online customer service to check the status. Very sad that, the system does not show my application at all and I called again to Ms Kuan today, she update me that the system is down thus all the application can be processed. I feel very disappointed the services given by ambank despite I told to Ms Kuan that I need the cards urgently. She told me that she can't do much. It is the way Ambank provide the service to customers ???
Pls contact me if able to solve my problem[protected]

On 19/6/17, almost to 6pm, using cimb card i tried to withdraw rm1250 from ambank atm inside 7-11 pinggiran gombak.. My balanced in acc had been cut but no money out from atm.. Call ambnk cust serv, made a report for me, and i must wait 7working days, which hari raya in the same week.. Never mentioned at me to make a report at cimb, so i didn't report.. Untill now, after hari raya, 28/6/17, i didnt get my money.. I wanna see any compensation shall i received or not for their problem.. Not my fault at all.. Thank you because ambank purely sop follower, even hari raya is coming, no empathy or reconsidering current situation.. Thank you ambank, wish u get iso for your sop dedication.

I received my AmBank credit card in February and made a purchase that month. On 26 April I received a call to say that I have not paid my credit card bill and was advised to call the bank, which I did. The Customer Service personnel then realised that my email had been wrongly entered and proceeded to correct it and raised a report as I was then told I had to pay for the late charges although it was the bank's error.

He advised me to pay for the late charges in case I was penalised and said that he would raise a report to the management for my case. I made an interbank transaction then to cover the bill. When I received my April statement on May 4, I was penalised yet again. On enquiring, it seems that the transaction was not an immediate one and so another late charge was payable. I then received the February and March e-statements on May 6.

I received my May statement today, but am disappointed and upset to note that AmBank has to date not credited the late charges which I should not have to pay for as it was an error by the bank.