AmBank Group Complaints & Reviews

With regards to above mentioned. I would like to complain about poor service from the staff Lam Kar Mum and her manager (not sure her name with mobile no.[protected] from Menglembu Ipoh Branch. Not even poor service but they are disturbing my private issue and my family as well.

I was surrendered my Megafd with policy no. E11500100 on 3rd April 2017 by Lam Kar Mun at Menglembu Branch and told me that the bank will refund me back money latest by a month. Two weeks later she told me that docs incomplete and need my mum which is the beneficiary to sign on and hence cause a delay in in submitting. Her first mistake already cause a delay to me cause I need the money urgently for my personal use and make my mum in troubles in surrender the policy.

I were keep on chasing outcome from Lam Kar Mun and she telling me that everything is ok and wait for KL branch reply. I don't believe that and I called personally to KL hotline and found that my submission is still pending on the 3rd week after my first submission due to pending another docs which is consent from from her. Hence she request again my mum to go down the Menglembu branch for signatory again and hence she claim that she have submitted the form to KL branch last week.

Today 16th May I called to KL branch and Mr Kahar advised that they are yet to received it from Lam Kar Mun. I keep on calling and I were like a ball trewing among Menglembu Branch and KL branch due to shortage of consent form in the submission. I do make calls to her manager on the investigation and she refuse to help and saying that she can't help in this situation.

In addition her manager is calling my mum and ask her folk out money for me urgency. I was quite surprise that she is pushing the responsibility to my family and she is doing nothing about my request to check the status of my submission. End up my mum going pay her own pocket money to my hse loan as I got mentioned that I need the money for housing loan. My plan for the money is for the use of my business actually instead of paying housing loan. This result that I am owing thru my mother and I am yet getting cash for my business and make me a big lost to my self which cost about Rm20k.

I were wonder how come the manager called directly to my mother and talk about my personal issue to her and I think this is seriously against the procedure. She don have the professionalism and don't even qualify as a manager or a staff in Ambank. My private and confidential and my private issue shouldn't disclosed to anyone.

She don't bother to settle the office problem but interrupt in my personal issue and family problem. And cause me and mother another family problem. Herewith I request your end to do a deep investigation about the personality and working attitude about Lam Kar Mum and her manager as soon as possible.

Pls contact me at[protected] and e-mail to me at [protected]@yahoo.com for the updates. Thank you.

Krishnan a/l Narayanan Nair
No: 109, Jalan Bukit Impian 10
Taman Impian Emas
81300 Johor Bahru, Johor H/Phone : 019 – 737 5523
22hb. Januari, 2017

Ketua Pengarah
Bank Negara Malaysia BY FAX : 03 – 2691 2990
Jalan Dato Onn
P.O. Box 10922
50929 Kuala Lumpur.

Tuan,

PERMOHONAN SIASATAN DAN PENYELESAIAN MENGENAI
KAD KREDIT DENGAN MBF /AMBANK (M) BHD.
INSTRUCTIONS TO STOP ALL AUTO-DEBIT/CANCELLATION OF CARD
REQUEST FOR CREDIT CARD STATEMENTS AND REQUEST FOR
WAIVER OF FINANCE CHARGES AND LATE FEES THAT MAY HAVE BEEN CHARGED / IMPOSED FOR CARD NO: [protected]
KRISHNAN A/L NARAYANAN NAIR -NRIC NO:[protected]-OLD)
==============================================================
Dengan segala hormatnya, saya merujuk perkara tersebut diatas dan surat saya kepada AmBank bertarikh 3rd. March, 2015 and 23rd. July, 2015 and 23rd. October, 2015 dan 5 May, 2016 dirujuk.

2. Bersama-sama ini dilampirkan sesalinan surat-surat saya yang telah dikirimkan kepada pihak berkenaan, tetapi sehingga sekarang tiada penyelesaian dan ianya masih berterusan hingga faedah dan penalty dikenakan walau pun saya telah memaklumkan seperti berikut:-

i. Membayar setiap amaun yang dikreditkan kepada pihak-pihak berkenaan, tetapi tidak termasuk apa jua penalti, dan faedah dikenakan kerana tidak menerima penyata bulanan.
ii. Saya tidak dapat akses ke Penyata Bulanan melalui e-mail yang mana saya telah pun memaklumkan kepada mereka sejak awal-awal lagi, tetapi telah tidak diambil tindakan dan diabaikan.
iii. Saya sememangnya membayar setiap bulan dengan sepenuhnya sebaik sahaja menerima Penyata setiap bulan.
iv. Pembayaran yang kena dibayar dipercayai mungkin tertangguh apabila Penyata Bulanan tidak dikirimkan dan amaun tidak diketahui maka pembayaran tidak dapat dibayar hingga saya terpaksa membatalkan kad dengan serta merta apabila tidak menerima Penyata walau pun permintaan telah dibuat.

Oleh yang demikian, saya mohon bantuan dan kerjasama tuan agar tindakan perlu dapat diambil semoga nasihat tuan akan membantu saya.

Diatas bantuan dan kerjasama tuan, saya mendahului dengan ucapan ribuan terima kasih,

Saya yang menurut perintah,

(Krishnan Narayanan Nair)

Krishnan a/l Narayanan Nair
No: 109, Jalan Bukit Impian 10
Taman Impian Emas
81300 Johor Bahru, Johor H/Phone : 019 – 737 5523
5th. May, 2016

The Manager
Customer Service Department WITHOUT PREJUDICE
MBF Cards Berhad
Credit Card Services BY FAX : 03 – 2167 7722
P.O. Box 10486
50714 Kuala Lumpur

Dear Sir,

INSTRUCTIONS TO STOP ALL AUTO-DEBIT/CANCELLATION OF CARD
REQUEST FOR CREDIT CARD STATEMENTS AND REQUEST FOR
WAIVER OF FINANCE CHARGES AND LATE FEES THAT MAY HAVE BEEN CHARGED / IMPOSED FOR CARD NO: [protected]
KRISHNAN A/L NARAYANAN NAIR -NRIC NO:[protected]-OLD)
==============================================================

I refer to my letter dated 3rd. March, 2015 and 23rd. July, 2015 and 23rd. October, 2015 on .the above matter.

2. I regret to inform that despite my numerous request for the Monthly Statements which you had not forwarded to me since you may have commenced the E-monthly Statements. I also draw your attention that your officers had repeatedly on this matter, and I was told they will communicate with me, but to date, I have not received any response as yet. As I had informed your kind goodselves that my internet services are not available and I do not have access to the internet that I am unable to know the bills etc..

3. I regret to inform that being a loyal and faithful card hold for quite some many years, you non-response to my request for the all my Monthly Statements to be send to me vide Hard copy. Thus, to avoid unwarranted imposition of Penalty Charges and Interest which I am not aware and it is not known to me, . I had to request for the cancellation of the card. This add further problems to all my auto-debit registered with you.

4. In such a situation, how do you expect me to know the balance payable for each and every month. Now, I want to put an end to all dealing with this card and therefore, please forward all the Monthly Statement immediately so that the matter could be closed. Since your commencement of E-Statement, I had not been aware of the monthly balance and whatever payment made is only on a rough estimation. It is very embarrassing to me being a professional man may not have paid the balance in full for reasons stated. I had notified you of the difficulties of not receiving your Monthly Statements, which may have caused or incurred unwarranted charges being imposed on me. It has further caused me embarrassment and undue frustration due to you not responding to me.

…2/-
- 2 -

5. Once again, I humbly request you to waive all finance charges, interest or whatsoever charges that may be imposed as may be due to your non-postage of the monthly statements. I shall need some positive action from you, and your failure should now cause undue hardship to me. I seek your kind indulgence to take immediate actions to solve this problem.

6. Please do no hesitate to contact me at 019 – 737 5523 should your need any further information and clarifications. I had enclosed a copy of my previous letter which was self-explanatory.

Thanking you in anticipation.

Yours faithfully,


(Krishnan a/l Narayanan Nair)

Krishnan a/l Narayanan Nair
No: 109, Jalan Bukit Impian 10
Taman Impian Emas
81300 Johor Bahru, Johor H/Phone : 019 – 737 5523
23rd. October, 2015

The Manager
Customer Service Department WITHOUT PREJUDICE
MBF Cards Berhad
Credit Card Services BY FAX : 03 – 2167 7722
P.O. Box 10486
50714 Kuala Lumpur

Dear Sir,

INSTRUCTIONS TO STOP ALL AUTO-DEBIT/CANCELLATION OF CARD
REQUEST FOR CREDIT CARD STATEMENTS AND REQUEST FOR
WAIVER OF FINANCE CHARGES AND LATE FEES THAT MAY HAVE BEEN CHARGED / IMPOSED FOR CARD NO: [protected]
KRISHNAN A/L NARAYANAN NAIR -NRIC NO:[protected]-OLD)
==============================================================

I refer to my letter dated 3rd. March, 2015 and 23rd. July, 2015 on .the above matter.

2. I regret to inform that despite my numerous request for the Monthly Statements which you had not forwarded to me since you may have commenced the E-monthly Statements. As I had informed your kind goodselves that my internet services are not available and I do not have access to the internet that I am unable to know the bills etc..

3. I regret to inform that being a loyal and faithful card hold for quite some many years, you non-response to my request for the all my Monthly Statements to be send to me vide Hard copy. Thus, to avoid unwarranted imposition of Penalty Charges and Interest which I am not aware and it is not known to me, . I had to request for the cancellation of the card. This add further problems to all my auto-debit registered with you.

4. In such a situation, how do you expect me to know the balance payable for each and every month. Now, I want to put an end to all dealing with this card and therefore, please forward all the Monthly Statement immediately so that the matter could be closed. Since your commencement of E-Statement, I had not been aware of the monthly balance and whatever payment made is only on a rough estimation. It is very embarrassing to me being a professional man may not have paid the balance in full for reasons stated. I had notified you of the difficulties of not receiving your Monthly Statements, which may have caused or incurred unwarranted charges being imposed on me. It has further caused me embarrassment and undue frustration due to you not responding to me.

…2/-
- 2 -

5. Once again, I humbly request you to waive all finance charges, interest or whatsoever charges that may be imposed as may be due to your non-postage of the monthly statements. I shall need some positive action from you, and your failure should now cause undue hardship to me. I seek your kind indulgence to take immediate actions to solve this problem.

6. Please do no hesitate to contact me at 019 – 737 5523 should your need any further information and clarifications. I had enclosed a copy of my previous letter which was self-explanatory.

Thanking you in anticipation.

Yours faithfully,


(Krishnan a/l Narayanan Nair)

c.c. 1. Ketua Pengarah
Bank Negara Malaysia
Unit Kawalan Bank
50000 Kuala Lumpur.
(Untuk makluman dan perhatian tuan)

Krishnan a/l Narayanan Nair
No: 109, Jalan Bukit Impian 10
Taman Impian Emas
81300 Johor Bahru, Johor H/Phone : 019 – 737 5523
23rd. July, 2015

The Manager
Customer Service Department WITHOUT PREJUDICE
MBF Cards Berhad
Credit Card Services BY FAX : 03 – 2167 7722
P.O. Box 10486
50714 Kuala Lumpur

Dear Sir,

INSTRUCTIONS TO STOP ALL AUTO-DEBIT/CANCELLATION OF CARD
REQUEST FOR CREDIT CARD STATEMENTS AND REQUEST FOR
WAIVER OF FINANCE CHARGES AND LATE FEES THAT MAY HAVE BEEN CHARGED / IMPOSED FOR CARD NO: [protected]
KRISHNAN A/L NARAYANAN NAIR -NRIC NO:[protected]-OLD)
==============================================================
I refer to my letter dated 3rd. March, 2015 on .the above matter.

2. I regret to note that I am yet to hear any response from your kind goodselves. It has more than five (5) months since I had notified you of the difficulties of not receiving your Monthly Statements, which may have caused or incurred unwarranted charges being imposed on me. It has caused me embarrassment and undue frustration due to you not responding to me.

3. In the circumstances, I write to inform you that, I hereby instruct you to stop all auto-debit instructions that I have given you for this card. I want it to be stopped immediately, and write to inform that I shall not be liable for any further charges and debits that may be done with immediate effect, viz: 23rd. July, 2015.

4. Once again, I humbly request you to waive all finance charges, interest or whatsoever charges that may be imposed as may be due to your non-postage of the monthly statements. I shall need some positive action from you, failing which I may take to proceed with any actions that deems fit and proper.

5. Please do no hesitate to contact me at 019 – 737 5523 should your need any further information and clarifications. I enclose herewith a copy of my previous letter which is self-explanatory.

Thanking you in anticipation.

Yours faithfully,


Krishnan a/l Narayanan Nair

Krishnan a/l Narayanan Nair
No: 109, Jalan Bukit Impian 10
Taman Impian Emas
81300 Johor Bahru, Johor H/Phone : 019 – 737 5523

3rd. March, 2015

The Manager
Customer Service Department WITHOUT PREJUDICE
MBF Cards Berhad
Credit Card Services BY FAX : 03 – 2167 7722
P.O. Box 10486
50714 Kuala Lumpur

Dear Sir,

REQUEST FOR CREDIT CARD STATEMENTS AND
REQUEST FOR WAIVER OF FINANCE CHARGES AND
LATE FEES THAT MAY HAVE BEEN CHARGED / IMPOSED
FOR CARD NO: [protected]
KRISHNAN A/L NARAYANAN NAIR
NRIC NO:[protected]-OLD)
==================================================
I refer to the above matter.

2. I write to notify your kind goodselves that I had not been receiving the monthly Credit Statements for the last couple of month. I regret to inform that this had caused a lot of problems and frustrations as I do not know what is the amount due and owing for each month. However, on a rough and unknown basis, I had made some payment which is only my estimation, which may not be correct.

3. Secondly, I write to inform that I had not requested for any other mode of Statements from you, including, Electronic Statements as I do not have access to my e-mail and I do not intend to use the e-mail. I also do rarely use my e-mails. Therefore, if you have done so, it has been done unilaterally for which I may not be responsible. My call to your office seems unanswered and I do not waste my payment for telephone charges as well.

4. As such, I write to seek your kind assistance to forward me the monthly Statements which had not been sent to me for my verification of the usage and payment as well as to waive the finance charges and late fees imposed (if any) and do notify me of the development. Please do send me the monthly statements requested as well. At the same time, I would also seek your kind consideration as to my request.

Thanking you in anticipation.

Yours faithfully,


Krishnan a/l Narayanan Nair

Instructions to stop all auto-debit/cancellation of card
Request for credit card statements and request for
Waiver of finance charges and late fees that may have been charged / imposed for card no: [protected]
Krishnan a/l narayanan nair - nric no:[protected]-old)
=

I refer to my letter dated 3rd. March, 2015 and 23rd. July, 2015 and 23rd. October, 2015 on. The above matter.

2. I regret to inform that despite my numerous request for the monthly statements which you had not forwarded to me since you may have commenced the e-monthly statements. I also draw your attention that your officers had repeatedly on this matter, and i was told they will communicate with me, but to date, i have not received any response as yet. As i had informed your kind goodselves that my internet services are not available and i do not have access to the internet that i am unable to know the bills etc..

3. I regret to inform that being a loyal and faithful card hold for quite some many years, you non-response to my request for the all my monthly statements to be send to me vide hard copy. Thus, to avoid unwarranted imposition of penalty charges and interest which i am not aware and it is not known to me,. I had to request for the cancellation of the card. This add further problems to all my auto-debit registered with you.

4.in such a situation, how do you expect me to know the balance payable for each and every month. Now, i want to put an end to all dealing with this card and therefore, please forward all the monthly statement immediately so that the matter could be closed. Since your commencement of e-statement, i had not been aware of the monthly balance and whatever payment made is only on a rough estimation. It is very embarrassing to me being a professional man may not have paid the balance in full for reasons stated. I had notified you of the difficulties of not receiving your monthly statements, which may have caused or incurred unwarranted charges being imposed on me. It has further caused me embarrassment and undue frustration due to you not responding to me.

5. Once again, i humbly request you to waive all finance charges, interest or whatsoever charges that may be imposed as may be due to your non-postage of the monthly statements. I shall need some positive action from you, and your failure should now cause undue hardship to me. I seek your kind indulgence to take immediate actions to solve this problem.

6. Please do no hesitate to contact me at 019 – 737 5523 should your need any further information and clarifications. I had enclosed a copy of my previous letter which was self-explanatory.

Thanking you in anticipation.

Yours faithfully,


(Krishnan a/l narayanan nair)

My ic no. :[protected]
E-mail : [protected]@yahoo. C0om

I called the customer service to check my status request on December 2016 (1st request) and January 2017 (2nd request), but the person informed me that, there is NO Record that show my request on the passed few month in the system.

It only takes 5 working days to update the request, but it take more a month to process it, and at the end the record is lost.

Saturday, 7 January 2017, 8:00
Subject: RE: Customer Care

Hi, I have called, customer care Tiara yesterday I pm and have not received the details I requested by email.

On Fri, 6 Jan, 2017 at 10:06, [protected]@ambankgroup.com

wrote:

Dear Sivapalan,

Thank for contacting AmBank.

I would suggest you call AmBank 24 hours Contact Centre at toll free[protected]domestic) or +[protected]overseas) and our staff will assist your further.

Rgds
Tan PK

AmBank, Ipoh Greentown, warrants some alarming publicity through the Mass Media of its recent issue of 'bookless savings account'. But first, let me message you in simple, plain language the consensus of the many complainants. Older customers are at a loss without their s/a passbook for easy reference as most of them are not computer-savvy. The terms and conditions for e-banking are obscure as they vary in interpretations. How often can customers be issued with itemized statements of their savings accounts? So, why not AmBank redress this problem by giving customers the choice between using passbooks and ATM cards? If customers are entitled to a waiver of fees, why can't they be granted automatically instead of making them beggars to ask for it? Online banking is not without its share of scam, so of what great benefit or convenience is it to those who feel comfortable and secure with the conventional mode of saving over the ages? If the rationale is to 'Go Green', then surely shutting down the air-condition is more effective in conserving the environment. In the midst of the rising clamour of dissatisfaction, it will be a welcome move by AmBank to calmly relax its rigid stance to be more caring and considerate in offering to customers the fair option to operate their savings account with the use of passbooks. For the good name of the Bank, don't neglect the older customers and be gracious enough to cater to their needs. I am Leonard Yip and can be contacted at[protected]. Thank you.

On the 18 of august 2016, i had invested rm30 k in eastspring investment - open ended global fund at ambank (Uptown damansara branch). However to this date i have yet to receive formal receipt on the investment. I have also not received any other communication on the performance on this particular bond.

I have referred this concern to the ambank staff and her reply was that perhaps the fund manager needs more time.

As it has been more than three months and i have yet to receive any statement of investment. The lack of formal acknowledge is matter of grave concern to me, especially so since this is the second time i am forwarding a formal complaint on having not received a statement on investment made with this particular branch

I just call the service hotline tonight, because the bank card has some problems, but the hotline service employee given me unfriendly attitude and services impatient .I feeling very disappointed for this service.If you are a customer, you will continue to do dealings with this company ? You will like this service?
I hope you pay attention to this issue.Thank you very much!

As credit card customer of ambank i received a statement for the mth of june 16 indicate 2 payment omitted in sept 2015 which is almost 6 mth ago. Now they demand for payment without giving the cust to check through on the said transaction whether valid or not...but now start charging late charges. My Question is how many o[censored]s still keeping our receipt of payment for the last 6mth? If we didnt pay they charge late charges if they make mistake not putting in the transaction also charge late charges. Do u think is fair for cust? All this years maintain card with them never have late charges, first time in April 16 when cal they promise reverse in next statement..but in may 16 statement instead of reverse they charge again late charge for the late charge in april...now they reverse the May late charge but not april which is the actual late charge. That means they only reverse their mistake in may but never attend to the customers req. DO NOT APPLY ANY CARD FRM AMBANK AS THEY CANT BE TRUSTED AND NOT CUSTOMER FRIENDLY..LOOK AT THEIR DIRTY TECHNIC INSTEAD OF RESERVE CHARGE THEY CHARGED AGAIN AND REVERSE THEIR MISTAKE ONLY...THEIR STATEMENT MENTION ANY DISCREPANCY MUST NOTIFY IN 14 DAYS BUT THEY NOTIFY CUSTOMER ONLY AFTER 6 MTH...WHAT A DOUBLE STANDARD..WHAT IS THE PURPOSE OF THAT CLAUSE IN YOUR STATEMENT?...TILL NOW CANT RECTIFY MY PROBLEM. ASK ME TO PAY FIRST TO AVOID LATW CHARGES BEFORE PROVIDE PROOF OF PURCHASE. WHAT A LOUSY BANK WITH LOUSY SERVICE...
.

Saya noorakma binti abdul razak dari ipoh, perak
Pada 27 / 7 / 2015, 11. 40am, saya pergi ke ambank greetown ipoh perak. Itu adalah pertama kali saya ke sana kerana ia dekat dgn tempat kerja saya
Saya memang rasa marah dan x tak puas hati dgn dua staff dari sana, mereka sangat rude dengan customer
Sy masok kesana n mencari untuk menekan nombor untuk membuat pembayaran kereta dan ada seorang staff indian tinggi lampai berjambang berbaju kot dan nama nya mr anathan (Pertanyaan dari staff kaunter pembayaran) dan sy bertanya padanya ingin membuat pembayaran dan die tunjuk mesin nombor itu. Saya yang masih tidak tahu mana nak tekan bertanya semula padanya hendak tekan yang mana dan die berkata "patotla lama" dan saya terpinga. Dan dia berkata "you should learn and i want you to leran!"dengan nada sindir. Itu ke staff yg patot syarikat ambank tunjuk kan.
Sy customer bukan pekerja!
Dan seorang lagi staff dr ambank greentown
Security gemok kulit gelap sedikit, nama sy tak pasti.
Sy dan tunang saya sedang tengok phone dan datang security kurang ajor nie sound "phone tak boleh guna ye" dan saya tengok sekeliling semua sedang menggunakn telephone bimbit. Bila saya pandang belakang mr. Anathan dan that security sedang tersenyum sindir
Saya jadi marah dan bangun suruh security itu bagi amaran pada customer lain tp sebaliknya dia hanya pandang dan berpaling. Sedangkn mr. Anathan juga menjawab panggilan dalam jam 11. 50am, dia sndiri boleh pkai phne kenapa tidak customer dan tidak ada signboard no phone
Saya harap pihak tuan dapat mengambil tindakan terharap manusia 2 orang ini. Mereka sangat rude. Saya customer!
Saya juga belajar adap terhadap customer
Sy tahu spp (Standard people practice)
Terima kasih
[protected]

I had forgot my online login password, walk in to branches for help but being tell that they unable to reset the password for me I need to call to call centre to do it. Then fine, I call but the line is no one going pick up for 3 days different timing just wait and wait on phone by the phone operator service. Till now I'd more than 3 day my bank account online login block... Unable to reset password and log in.