AmBank Group Complaints & Reviews

I received a call from ambank to go to the bank to update address for ammetlife account. I asked for other options as a bank visit just for address updating is inconvenient and unnecessary (covid). So i went and took 15min to find parking under hot sun just to wait outside the bank for 30-40min. When i was inside i filled the form up in under 5min. No ID needed for verification. Which brings up the topic of whether it is necessary to do this physically at the bank. I had to rush back to work afterwards. On another note, I was also told that ammetlife is not ambank group, giving me the assumption its not affiliated? When it was ambank staff that sold me the insurance. I feel reluctance in services after sales.

Hai yesterday, around 11.30am/30/6/2021 using [protected] i call cust cust service([protected]) regarding my car loan (BNL4715) ..attend by one guy, very unhappy with his service..never give me space to explain what problem i facing..i talk he also talk.very rude..i dont know why ambank hire this stupid person..should when i talk he has listen..and after i finish, just give me solution..please take action to this person..if no any action..i will forward voice recorded to bank negara and make it complaint.

Very slow.. Take time to wait at outside more than half an hours.person incharge miss ong Not helpful at all. No action at all and no improvement always facing into same problem.

ATTN. En. AZAM,

Please b informed that on 9.4.21, I have been charged RM211.00 for subscribing to MCAFEE which I have not done.
Kindly refund the amount charged to my Mastercard in full.
I did call their number[protected] IRL) and their reply was my MCAFEE account has not been active since 2016

On 11 April 2021, I applied housing loan at Ambank Jasin, Melaka.
Mohd Daniel Shafiq is the banker who handle my case, finally i got my softcopy LO on 8 June 2021 after I requested from him numerous times.
It is approved on 19 May 2021 actually, I dunno why does it takes so much time to send me.
And then I only manage to know my loan facility after I review the softcopy LO, I did mentioned I want to take flexi loan before apply and he said okay with that, but end up the loan is term loan with maximum MRTA. Then I requested to change to flexi loan and minimum MRTA on 8 June 2021. And he told me he submitted to HQ on 9 June. However, on 14 June 2021, Mohd Daniel told me that term loan cannot be change to flexi loan else need to review again, okay, nevermind, I'm fine with it.

-Now I just to change the MRTA to minimum years. But it took forever for him to change. Requested to change on 8 June 2021, until today 22 June 2021, still cannot change. He ask me to sign the original LO with maximum MRTA, afterwards only change the MRTA, it makes no sense. Why does it take so long to amend the MRTA only? It only takes 2-5 days for other banks for loan approval, but ambank cannot manage to amend MRTA in 2 weeks?
-He always ignore/seen my messages without reply, call no pickup, giving excuses meeting or customer enquiry every time, didn't even call back or reply my questions/messages afterward, very unprofessional. I need to follow up myself on the whole process of loan financing. I'm very disappointing on the service. Worst service!

Please do something on this matter!

Saya telah menelefon talian[protected] bahagian collection pada jam 12.11pm pada tarikh 9/6/2021.saya membuat panggilan bagi pihak ayah saya berkenaan program bersasar pembayaran pinjaman kereta.sepanjang sesi soal jawap diantara pegawai anda dan ayah saya, nada yang dilontarkan agak kasar sehingga pegawai anda mengatakan saya diam dan jawab sahaja soalan yang saya tanya.dia tak suruh saya bercakap.sebagai pegawai khidmat pelanggan tidak sepatutnya dia bercakap kasar dengan pelanggan.saya terlupa bertanyakan nama pegawai tersebut.harap tindakan diambil sewajarnya demi kebaikan bersama.terima kasih

Why metropolis tower jb close before 4pm?i come around two time
But I saw time table is 4.30pm to close

I have very bad experiences with Ambank Rawang counter and also through phone merely asking about the new note.

In a conclusion, the services I have received from Ambank Rawang Branch it seems like a services from Government sector.

Over the counter, the girl was rude and via phone, I ask about the new note, the answer was do not know... then straight away cut my phone.

I really disappointed this type of services.

As above matter mentioned, a staff from Retail Collection & Recovery Management, (Nurw***dah binti Muhammad), were not responsive and didn't deliver the task well. Please take people complaint seriously, to prevent same things happen in future.

Please check your record, I have called so many times to your customer service. But no one get back to me the status yet.

So disappointed with your service!

Re: URGENT - CANCELLATION OF CREDIT CARD CRM:[protected]

Please look into this emai ASAP.

This is very bad experience with Ambank.

Please contact me at[protected]

Hi there,

I've called many times to your hotline and also sent an email on 1st Dec 2020 and requested to cancel the house loan repayment arrangement plan. I've stated clearly to STOP the processing of the repayment arrangement but no one responded to me. Furthermore, I do remember the agent who called me was Ms Sal, and she did mentioned will give me a call to follow up on this, but no call or message or even email received from your bank.

However, I do receive a letter today regarding the repayment arrangement is agreeable from your management, and the monthly installment from Dec 2020 to Nov 2021 will be RM770, the 347 installments onwards will become RM1090. What the hell??? I already mentioned that to stop the application! I've tried to call ambank and send a few emails, but no one responded, then suddenly sent me a letter today and mentioned that your management has agreed???? What the hell is that??? This is more like a CHEATING!!!

Please drop me a call as soon as possible, or I will escalate this matter to Bank Negara or any Consumer Council. Please refer to the information below.

1. Full Name: SAW WEI FUH
2. Identification Number (NRIC):[protected]
3. Contact Number: +[protected] / +[protected]
4. Channel of application (for refinance application) : Tele
5. Date of application: 27 NOV 2020
6. Time of application: around 1600hrs

Regards,
Justin

I wait for more than one hours to just wait for opening a bank account but i feel so disappointed and couldn't wait anymore because i really dont know how long should i wait some more. I wait for an hour for my queue and finally is my turn but the staff tell me that she dont know to do... Ask me to wait for another staff who still have 2 more customers on his hand. Why?. Customer service always not enough staff and the number i queue is dont know to do..

So bloody slow process of repayment assistance..request made before the moratorium ends..still on processing till December..I’ve called for 6 times to follow up, in the end the customer service is helping to resubmit again..my loan is finishing soon..definitely will try to avoid from getting any loan from this bank..

I want to complaint here about the service at No.2, Jalan Badik 15, Taman Puteri Wangsa, 81800 Ulu Tiram, Johor. When my mother walked in Am Bank, a Malay employee (female) treated my mother harshly and asked my mother Why is risiko of my sejahtera red? Of course, my mother didn't fill in the risk status of my sejahtera, because she didn't know to fill it out!
And then, go to couter 4, a Chinese (female) serves my mother. My mother wants to open a cheque. The waiter gave a form, but my mother can't fill it out. My mother asks a Chinese waiter to help fill it out. The Chinese waiter is very not courtesy, she said loudly to her colleagues: "Look, she didn't fill in one item!"
My mother is old, why do you treat my mother like this!

I have made a call to ambank customer service on the 9th October 2020 at 1521hrs.. I spoke to a lady officer name Ms Rabiatul. I have called to ask about my housing moratorium extension status. That was my 4th call to ask about my status where I was yet to know my application status. On the 4th call, which was answered my Ms. Rabiatul, she said that my application was approved and I was about to receive my SMS of my application status in 48 hours. I waited for almost 5 days and I was yet to receive any SMS. So I made another call on 15th Oct 2020 and was answered by an officer named Ms. Ira. I got to to know from her that my application wasn't approved and I was very angry and disappointed when I got know that the information that was given by Ms. Rabiatul was false. I hope action would be taken to Ms. Rabiatul for giving a false information. Thank you.

From,
Rupashni Vatumalay

Usually bank changed the online payment system from good to beeter. But this is not the case of ambank if i were to comapre with other banks. For example : 1 setting up favuorite accounts payment, not well presented and so confusing.
Like today i could not even pay up for my ambank visa. The " continue button" just could not move. Fed up after trying for a number of times. The older system was very very much user friendly. Pls do something about it.

Hi.
I would like to terminate the insurance stated as i was not interested in pursuing it. The represenatative called and inform that i can terminate them once i received the policy, but my account has been deducted before the policy received.
I tried called the centre a couple of times, but my call has been rejected.
I am hoping that this issue can be solved as soon as possible, as i have been a proper card user all these while.
Thank you.

Hi, i’m here to request cancellation of this insurance. My credit card already deducted the amount automatically without any notices and permissions. I need to cancel it immediately! Thanks.

I want to complaint about your relationship manager, bell gan who works at am bank branch taiping for her poor customer service and rude attitude towards the customers.

Due to the recent economic recession that leads to a dramatic decline in share and bond price, i am considering dropping the bond i bought previously. On 17th march, i had contacted bell at around 1200 hrs to enquire about the bond price before making the decision.

During that time, i asked her twice regarding the price of bond on earlier withdrawal charges. She told me that earlier withdrawal charges is 6% based on my bond buy-in price in the amount of rm15k (In my case). Despite worrying on the dropping price, i chose to hold onto my bond as her advice.

As the bond price continues to fall, i contacted her again on 18th march 2020 at 1800 hrs to enquire about the early withdrawal charges whether it is based on my bond price or current market value. But i been told that she already off duty, will have to wait till tomorrow morning to check on the pricing and to understand further. She responded to me in the next day at around 0900 hrs, but the information given was different from what she told me earlier. The charges are calculated based on the current market value. There was no reasonable explanation from her. She just mentioned that she overlooked and trying to push her responsibilities by saying that she already asked me to withdraw if i insist to take out the money. Due to her ‘overlook’, i lost more for trusting her and never withdraw my money earlier. I am wondering why as a experienced banker, she has such degree of mistake.

Based on the contract, either my mother or i can withdraw the amount at any branch. Hence, my mother went to the branch located at taiping for the withdrawal. When dealing with bell, she treated my mother with a very rude attitude. This was unforgivable. May i ask is this the way your staff to treat a customer?

On 20th march 2020, around 1700hrs, i asked her the net amount i was able to get back after all deduction as i am not sure whether there is additional charges or not in earlier withdrawal and i got my reply at 0900hrs, that 19th pricing yet to release and asked me wait til afternoon or evening. However, i get the pricing on 19th march 2020 at 2245hrs. She as a banker; as a insider, she told me she did not know the pricing as at 19th march 2020, until 1400hrs she unable to calculate for me yet she scolded me that she as a "front liner" & was in stress as take her life at risk at this moment but i am not considerate about her. She never tried to calm down and explain to me patiently that need to wait for the official receipt or pricing just can know the exact amount at first and now she blamed that i never think from her perspective.

I am extremely disappointed with her unprofessional behavior.

Please respond promptly on this matter. Thank you