Apex Service Centre — no drinking water

Address:New Delhi, Delhi, 122001
Website:www.kent-ro-customers-care.co.in

This company has fraudulently been posing as kent ro service centre. They lied point blank and said 'yes' when i asked if it was a kent service centre instead of telling me that they are an independent service centre. They are not even an authorised service centre. They answer the phone saying 'this is kent ro service centre' which is clearly misleading to customers who are trying to to reach the actual kent customer care. They have posted paid ads under fake kent ro name and website on google so theirs is the first result. This is a tactic they use so customers think they have reached the actual kent ro customer care. Their address is apex service centre, 3/133, lalita park, laxmi nagar, delhi 110092. Helpline no[protected], [protected]
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APEX Services India customer support has been notified about the posted complaint.
Apr 15, 2018
Updated by Shiela Mukerjee
This company has charged me 4900 for kent membrane and pump but they have given fake non-kent membrane. Even after charging so much the problem was not resolved. When I called back the service centre and the technician avoided my calls for 3 days. Finally after posting a complaint to Kent, Kent got back to me and said i have been dealing with APEX and they are not even an authorised service centre (which apex has been lying about). When I called Apex to check this they first lied and finally after a lot of questions admitted that they are an independent service provider. After which I asked for refund as the goods/ product provided was faulty which they refused. Apex said they can only repair not refund so I asked for repair. They said they will send a technician immediately but it has been 24 hours and he never arrived. Finally the actual proper KENT technician showed up and said the membrane and pump never needed to be replaced. The problem was with a small part which only costed 300. This clearly shows that this Apex service centre is out to cheat people. They just replace the most expensive parts which is not required without actually fixing the problem. Please help me in getting my refund and they have misrepresented themselves as KENT RO service centre and sold me faulty non Kent parts. They also charged me 300 service charge but did not even show up after numerous calls.
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We too have been cheated by these impostors. They lied to us that they are from Kent charged Rs 10500 as AMC. Now there phone is switched off. And on another number I called up first said he is from Apex and when I mentioned about by complaint he is it's a wrong number. Please take action against these fraudsters as they are just looting people. And please help us get our money back.
This company should be immediately closed so that they don't fool other people.
Yes Apex is a fraud company when he visited he charged 7000 amc but we are trying to call them he is not picking up and talking lie. Plz gyes this is fraud
I have also become target of this company. They claimed to be kent RO service centre. They charged 6000/- and changed membrane and filters, which was duplicate in the name of kent. The amount included AMC charges also, but whenever I call, I am never responded positively. This company is making fool of people in Delhi. Delhi Police should take this company seriously and take strict action against this.
sumitraarora's reply, Jun 12, 2018
Address of this apex service centre, 3/133, lalita park, laxmi nagar, delhi 110092. I have tried phone numbers provided on bill, 9210156308; the boy Akash sharma, who visited for the services phone number - 8700311862.
Sir mere memron local laga aye or 3700 rs charge kar liye or inka ladka aa kar humari mamron nikal kar ke le gaya change karne ke liye please solve my problem Manish Mittal Badshahpur Gurgaon haryana I am go to cunsumer cort to file the Case and my family is I'll after drinking water and admit in hospital thank you
Bhumika Mittal's reply, Jul 4, 2018
9818701111
Hi,

I have also become target of this company. They claimed to be kent RO service centre. They charged 4000/- and changed membrane and filters, which was duplicate in the name of kent due to this water quality was poor. They Accepted that they put duplicate membrane, Whenever I call, I am never responded positively. This company is making fool of people in Delhi and around It. Delhi Police should take this company seriously and take strict action against this.

Prabhat
Pratap Vihar, Ghaziabab
Jamesstar's reply, Jan 13, 2019
This is a fraud company working under the name of Kent.

Kindly connect with me at 8800890457 if you have been frauded.
Hi,

We have also become a target of this fraudster. They charged 15, 000/- as AMC for 3 ROs and since then, there have been no service provided. They'll never respond to your calls and even if once in a blue moon they do, they'll just fool you around and never show up to provide any service. Delhi Authorities must look into the matter and take strict actions against such fraud companies in the benefit of society at large.

Mala Gupta
[protected]
Kent Fraud
Apex runs a full site in name of Kent. When you google Kent call centre no.this website opens up which nowhere mentions Apex but mentions Kent with full logo design copy of Kent. When you call there thinking you are calling Kent, there executive walk in with Kent id. They took 11, 500 from me for 2 yr contract last month. I got a hint that something is wrong when my credit card statement a month later showed the merchents name as Mr. Amit Singh instead of Kent. I called up Kent to cross check but there call centre is protecting Apex. They refused to help or even comment whether Apex is authorized center or not. They said we cannot provide this information. To my surprise just an hour later I got a message and call from a technician from Kent that I had registered for service complain. I had never done that. This proves without doubt people in Kent are a part of this fraud. Instead of registering my complain as an enquiry for Apex it was registered as an enquiry for service. It's shocking for a company of Kent's repute.
Yes this company is a fraud company it claims to be kent ro service but never responds in need . They charged me 6000 but everytime I try to contact them they avoid me and even that if they respond their executive never approaches me. So I want everyone to be aware about the same and don't get befooled by such fraud companies.
This company is fraud.They pretend to be Kent Ro service provider.but they are not. Jyoti(attendant), Saurabh and Rahul(technician) Akshay(rude manager), Rajeev (the chameleon Boss) .All run this company Apex which provides bad services but fakes as if its Kent ROs Service center..aks us to take 1 year warranty period for 6000..even when u pay the quality of water water won't b good.
I filed a police complaint with audio recording proof but nothing worked as police was more interested in reaching a mutual understanding instead of going for company owner.at the end i could get only assurance that they will give me nice services.i returned home as a looser to this company.While this company is still going on its way to loot people.
hello friends
they have asked for the AMC amount but after taking the amount they are not even coming for my complaint. I have paid them 10000 and from the next day of the payment, they are not resolving my first complaint. In fact, after the changing filter still, water taste is not good. I think we all should raise a voice in the name of the fake company. how can they use Kent Ro name and work?

Please its my humble request not to deal with them..
Jamesstar's reply, Jan 13, 2019
This is a fraud company working under the name of Kent.

Kindly connect with me at 8800890457 if you have been frauded, we can get together and file complaint in consumer court
Apex Service centre-poses themselves as kent co.

This company has fraudulently been posing as kent ro service centre. They lied point blank and said 'yes' when i asked if it was a kent service centre instead of telling me that they are an independent service centre. They are not even an authorised service centre. They answer the phone saying 'this is kent ro service centre' which is clearly misleading to customers who are trying to to reach the actual kent customer care. They have posted paid ads under fake kent ro name and website on google so theirs is the first result. This is a tactic they use so customers think they have reached the actual kent ro customer care. Their address is apex service centre, 3/133, lalita park, laxmi nagar, delhi 110092.
Me too also cheated by this fraud Service center..

I am going to complain the same on consumer court.

I would request all of you please book your complain on consumer court..online it can be possible..

Atleast we have to save others to be victim from this fraud Apex RO service.
Jamesstar's reply, Jan 13, 2019
This is a fraud company working under the name of Kent.

Kindly connect with me at 8800890457 if you have been frauded, we can get together and file complaint in consumer court
abcd98442's reply, Mar 14, 2019
Please help me ..I would also like to file against this company ..they cheated us under the name of kent .
I also fell into the trap of Apex Service Center. They pose as Kent RO Service provider and install local parts during AMCs. Most of the packaging doesn't have KENT Purifier Genuine part banding and machine starts giving trouble within a month or two. Upon complaining they decline to provide original KENT RO recommended parts.

Please do not fall into their trap because these are the people who are into fraudulent business in Delhi NCR.
The only mistake I did was not to read their disclaimer at the end of each page on their website. They have put pictures of Kent RO products and it's Brand Ambassador Ms. Hema Malini and at the bottom of each page the discalimer says...

...Disclaimer : kent-service-center.co.in is an independent Service centre. We are NCR's Largest & Fastest Growing Service Provider & We undertake job work of Service, AMC, Repair & Maintenance of RO Systems.We are totally responsible for these and no relation to parent company in any regards.
Pginvin's reply, Dec 7, 2018
I have filed a complaint on national helpline, against this apex services, kindly reply I need help as we should proceed together
Jamesstar's reply, Jan 13, 2019
Do one thing, call them again with another number with different address for service, one person will come, call to police and call again the service center with another number, when they will pick the call so they must say that we are from Kent authorized. Bang on.. that's the proof you will have that they frauded with you.
They are a big fraud. Charged Rs 6700 for AMC and now just after 2 months We faced issue and they are not replying properly. They are big cheats. Please take action against them. Phone no where I have tried calling them are[protected]; [protected]

Fake company.
Charged rs 6000 for AMC, replaced my genuine Kent To parts with duplicate, which got damaged in one month.
After that they declined replacement of parts.
Sharing details of decoit
Apex service center
[protected]
[protected]
[protected]
Hi all, yes I am too cheated by them. I have filed a compliant in consumer affairs and will proceed for further action.
Does any one have the company's email address. Please share it with me.

Thanks
This company has fraudulently been posing not only as kent ro service centre but Aqua guard service center too.
We got the AMC done through aqua guard customer care but these people visited my house for AMC.

When I called them for 1st service to change the filter and there is a problem of PCB in my water purifier. They took the water purifier for 7 days for repair and returned it in the same condition without repairing it and changing the candle.

Kindly suggest how can I get my AMC money refunded from this company. This company is a fraud.
The Company is really very Bad I had also taken AMC. I am also being cheated . I am also facing these type of problems . I don't know why Delhi Police is not taking action against such fraud Companies. They changed all my parts related to filters and fitted Duplicate parts . Every Now and then I am facing TDS problems filters problems . I am also suffering for around nine months.
abcd98442's reply, Mar 14, 2019
Hello ...I have also faced problem . They charged Rs 4150 under the name of kent .they said filters and membrane needs to be replaced .they used duplicate filters and menbrane of local company .kindly help how can i submit this case in consumer court
If you face any kind of problem with your Ro, you should be aware of it like ro service centers. You can call the best RO service provider [protected].

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