[Resolved]  Apple India — unhappy with apple service centre

Address:

Ghaziabad, Uttar Pradesh

<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" /> Hi, I'm a user of your IPhone 4s. The details of my handset are: Purchase Date: 15 Nov 2014 Warranty upto: 15 Nov 2015 Srl No: C8VMQBMVFML6 Model No: Iphone 4S Black 8GB GSM Within a week time the following problems have been experienced many times: 1. Hanging problem is there in the phone while accessing different application. 2. Network signal lost anytime while there areother phones with me having full network range (eg Samsung Nokia handsets) 3. The Profile modes for Volume is also notworking. For eg: while I set vibration it goes to volume, when I set to volumeit goes to vibration Now I have visited to see the Customercare Views about all above mention problems but the same thing happened what Ihave listem and read about the Customer Care Service of Apple. The main negligence lies at your doorstep... Here is the customer service centerdetail: Zenica Lifestyle Pvt Ltd, ShowroomNo:11, 12, Ground Floor, Wave Mall, sector 18 Noida Gautam Budh Nagr Up India, telephoneNo: [protected] Email-id: service.[protected]@zenica.in Job Number: IZN[protected] I will explain the whole scenario toyou what happens and how your people play with its customer time, money andabove all trust: 1. Theperson at service center took my hand set and ask o check for the issue. 2. Hecame back after 30 min and kept me waiting without any information as what isgoing on. 3. Thenthe person from the customer care center said- your issue is resolved and itsdone. 4. Ireinserted the sim and same problem persist not even one of them is resolved. 5. Iagain asked the person to have a look as the issue is not resolved. 6. Thethe reply from the customer care centre person is like- Ma’am you have to give your handset to us for few days, and 99% you will be getting a replaced new handset as this is the hardwareissue. 7. Iwas satisfied and felt that its genuine and people who says apple service isnot good are not correct. I have received the invoice that the service centreprovided me for the further processing(above mention the Job No for reference)and I deposited my handset to the service centre. Now, On 2015-Jan-12- I got a call from the concern personand she told that handset is further diagnosed and its found that liquid isthere in the set. My Question to the person: 1. WhenI have reported my problem there was no such issue of liquid as per the personin service center, then how its possible now? Now the Game started of APPLE SERVICE CENTRE: They refused to replace or repair thephone and were insistent on us buying a replacement phone for INR12, 500 Sir we have trusted the product and the brand name of yourcompany. And you prove that its not worth for you. We are unhappy. Please do something as I am not able to pay this muchamount when there is no guilty found on my side. NOTE: I want my handset replaced or I want my money back. Thanks!! Regards KINJAL [protected]