[Resolved] IFB Senorita Sx — Very worst customer service and worst product | |||
I bought ifb senorita sx washing machine on[protected] from vasanth & co in t-nagar. Installation done by true care service center, velachery. [installation and guidance was excellent]. While installation i purchased "cutout, tab, aqua water clean, small cloths bag and 3 [cleaning powder packet. It cast almost 5.5k. So totally 27+5.5 = 32k. But on[protected] machine was died. I called customer care and register a complaint. [complaint number : 10294441]. This time customer service person came from five star service center from karappakkam, chennai. Service engineer is feel like a god and making such a worst behavior. I immediately called customer care and i clearly explain the service engineers behavior and they told we will escalate the issue. Then i got chennai service head mobile number. His name is mr. Ravi ganesh. Initially he i speaking within a day they will fix the problem but till now no response from ifb customer care. 13 days left. Still i am waiting for service. I only spending money for ifb washing machine and calling all the customer service people. Just now i called to mr. Manoj i think he is manager for ifb customer service. I got number form customer care. I called to mr. Manoj but mobile picked my ravi ganeh. I am amazing all the people in one place but they are playing the game. I recorded all the conversation between customer care and all the persons. Now what can i do? A very big question mark in my mind... My humble request for all my friends don't buy ifb. Becuase if buy you will go to dipression stage. Was this information helpful? | |||
Mar 15, 2017 Complaint marked as Resolved Verified Support Mar 04, 2013 IFB Industries Customer Care's response Dear Sir/Madam, We regret the inconvenience caused to you. We have escalated your concern and will attend to it immediately. Assuring you the best of our services. Regards, IFB customer care Verified Support Mar 18, 2013 IFB Industries Customer Care's response Dear Mr. Karthik, Hope your concern has been resolved and you are satisfied. In future for any concerns, you can call our customer care numbers [protected](BSNL/MTNL) or[protected]other providers) or visit our website www.ifbappliances.com Assuring you the best of our services. Regards, IFB customer care | |||
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Just now 7th March 2012 : 11:12 am I received call from [protected], some service engineer spoke to me. He told your spare parts came when i will come to your home i am confused i am waiting for Product Replacement then how service people called me for service. IFB Head office person bharathi told we will replace your product with Thursday (07th March 2012) but here service engineer told, they coming for service. IFB is playing a game in my life this too much...
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+91 88 5376 9434
+91 33 3048 9299
1 860 425 5678
Plot No IND 5, Sector 1, East Kolkata Township, Kolkata, West Bengal, India - 700107
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But today 06th March 2013 i got call from vadapalani, Chennai service center and they told our service representative ready for service your machine and they ask which time is convenient for me. Then i called to IFB customer care (on 06th March 2013 : 10:21 AM) they said we have no updates regarding machine replacement we escalate this issue to our team lead he will call after 30 minutes but now time is 12:40. I think for IFB customer care person told 30 minutes it will take 30 hours.
Still i am waiting for IFB GOA Office Bharathi call. I register a compliant on[protected], now date is[protected] totally 15 days left. I am living in apartments so there is no place for washing dresses only solution is washing machine. But IFB did not consider customers pain they only focus on money... Anyway hereafter In my office or any place i did not recommend the IFB. I shame of me because i recommended 5 peoples to buy IFB in my office.
No response from Customer Care Service, they won’t sync up with customer problems. I spoke customer care 15days daily. Daily spoke the entire problem for 20-30 minutes why they won’t consider previously what I am told and what my problem is, all asking form origin I am very much of depressed. GOA IFB office persons told to replace the machine but why they won’t update to customer care service.