[Resolved]  Panasonic India Air Conditioner — FAULTY PRODUCT AWFUL SERVICE

Address:

Thane, Maharashtra

Good day

March 5, 2013 - full payment for
Purchased 4 nos ACs from PANASONIC INDIA through ARCEE ELECTRONICS CBD outlet.
2T 4-STAR
1.5T 5-STAR
1T Inverter
1.5T Inverter

Installation - March 9, 2013
1.5T inverter making very loud unnatural sound from outdoor unit from time of installation. PANASONIC INDIA refuse to replace the outdoor unit. I will not take anything short of a replacement of the outdoor unit as it was not working from the time of installation. No piecemeal parts replacement will be accepted, particularly outside of a proper workshop with full testing facilities.

1.5T 5-Star lost refrigerant charge when outdoor pipes were cropped. Same topped up April 5th, 2013 to 5 kg/sq.cm suction pressure. However, room is not cooling indicating repeated loss of refrigerant or some other fault. When the top up was done, the indoor unit was full of water. The room 12.5' x 13' was cooling OK before the pipes were cropped. BTW, the spec. stamp of the unit states 2.9 MPa Hi and 2.0 MPa Lo.

Repeated complaints result in standard E-mails and empty promises from the Gurgaon Customer Care.

The short of the sorry plight of my family and I - Up to date of this post - April 16, 2013 : 50% of the machines and over 50% of the Rs 1.6 Lakhs + installation paid is not utilised due to faulty products, installation and appalling service.

You may see the full report at http://link40.com/panasonic.html

Kind regards