Aquaguard — Formal Escalation Aquaguard Sure Champ RO Failure Within 3 Months | Request for Warranty Resolution

Dear Eureka Forbes Team,

I am writing to formally escalate a service issue with my Aquaguard Sure Champ RO, which I purchased on 30.05.2026 from Jumbo The Mega Store, Hubli.

Within just three months of purchase, the water inflow to the purifier stopped. A technician visited my residence and informed me that the filter assembly needs to be replaced and that the internal membrane was damaged due to excess usage. I have now been asked to pay approximately ₹3, 000 for the replacement.

I am unable to understand the basis for this charge.

At the time of purchase, I had specifically carried a sample of my input water to the showroom and shared the TDS level and family usage details with the sales team. Based on these details, the showroom team themselves recommended this particular Aquaguard model for my requirement.

If the product has any specific limitations relating to TDS, water quality, daily usage or total litre consumption, these should have been clearly explained to me at the time of sale. I should not be informed about such limitations only after the product develops an issue within three months.

I would also like clarification on the claim that approximately 12, 000 litres have been consumed within three months:

How has the company calculated the alleged 12, 000-litre consumption?
Please share the actual consumption data recorded by the purifier/system.
What is the specified litre capacity/filter/membrane life for my exact model under the applicable warranty terms?
What was the input-water TDS recorded during installation/service, and what TDS limit is applicable to my model?
Please provide the technical inspection report confirming that the membrane/filter assembly was damaged specifically due to excess usage or high TDS.
If the purifier was not suitable for my water TDS or expected family usage, why was this model recommended and sold to me after the water sample and usage details were shared with the showroom?
Please clarify why I should bear a ₹3, 000 replacement cost when the product has failed within approximately three months of purchase.

I request Eureka Forbes to reconsider this case under warranty and arrange the required repair/replacement without additional cost.

I am not disputing that filters and membranes have specified operating conditions. My concern is that the product was recommended based on the information provided at the time of purchase, and the present explanation of “excess usage” has not been supported with any consumption data or technical report.

Kindly provide a written response with the above details and confirm the resolution at the earliest.

If the matter cannot be resolved at the service level, please escalate it to the Regional/Nodal Service Team and Grievance Officer for review.

Regards,
Murtuza
[protected]
Aquaguard Sure Champ RO
Purchase Date: 30.05.2026
Purchased From: Jumbo The Mega Store, Hubli
Complaint/SR No.: [________]