[Resolved]  Eureka Forbes — poor customer service_ amc water purifier

Address: Mumbai

I have taken a GOLD AMC for a AQUAGUARD SELECT CLASSIC+ water filter on 26th Feb 2025 by paying 2591 INR online for ONE YEAR.

I have registered a service request on 27th Feb 2025 for Filter element change/service through App. Service Request No. CM[protected]

Since no service rep turned up/contacted, I have been contacting Customer Care every day from 28th Feb onwards till date. Everytime, I was informed that the issue is being escalated and would be attended to immediately.

But I regret to inform you that NO ONE has even contacted me till this moment.

I have registered an email grievance with [protected]@eurekaforbes.com requesting for immediate service or refund of the AMC amount for which I received a reply stating that the Company norms did not allow refunds but the service would be attended immediately, But, no progtess till now.

This is a highly unprofessional attitude from Eureka Forbes collectively. I am an old customer of eureka forbes products for the past 25 years and have never come across such inefficiency in customer service.