Asus India — laptop | not satisfied | failing every time while using

Address:

Chintels Paradiso, flat number D 601 Sector 109 Gurgaon

Dear sir,
We bought this laptop on 7th july 2020 online from reliance digital.

Objective : to facilitate online classes for my son

Billing details :gstin:29aabcr1718e1zl
Tax invoice
Customer support :[protected]
State code : 29 email: [protected]@ril.com
Reliance retail limited
Seller/consignor:
Reliance retail ltd,
C/o bidalur villagethyamangondlu hobli, nelamangala taluk,
Bangalore rural district bangalore,
Kar 562123
Tax invoice no: d29r[protected] dated:[protected]
Chintels paradiso
D-601 sector 109 gurgaon, new international sobha city
Gurugram hr
Mobile : [protected]
Unregistered
In pin: 122006
State code : 06
Customer gstin :
Recipient address:
Charul srivastava
Carrier name: delhivery awb number:[protected]
Order number: rdf03483770 pre-paid
Total (Rs.) unit price
(Rs.) article id item details hsn code item qty discount
(Rs.)
Net price
(Rs.)
Tax amount
(Rs.)

[protected]
1 17999.00 asus ga067t laptop (Amd e2-
7015/4gb/1tb hdd/amd radeon r[protected].39 - 15253.39 2745.61
Sno/imei: kbn0cv12u050478
[protected]
Total tax amount
8471 18.00 2745.61 2745.61
Total : 2 17794.91 3203.09 20998.00
Cin: u01100mh1999plc120563
Regd office: 3rd floor, court house, lokmanya tilak marg, dhobi talao, mumbai 400002
Page 1 of
WWW.RELIANCEDIGITAL.IN
Principal place of business: 62/2, second floor, ril building, richmond road, bangalore, 560025 1
Authorised signatory
For reliance retail ltd
Tax summary
Cgst sgst/utgst igst
Total invoice value
Total in words : twenty thousand nine hundred and ninety eight rupees only
20998.00
3203.09
E. & o. E.
3203.09
Thank you for shopping with us!
844311 18.00 457.48 457.48
Hsn code rate % amount rate % amount rate % amount cess total tax value

Complaint : since day 1, we are not satisfied with the laptop.
1) it is extremely slow in processing all commands and starting of all the application, it hangs every time in middle of the call no one can see listen on the other side of the virtual call

2) sometimes it gets restart automatically with disconnect of live application running on it.

3) you cant work smoothly on any file as it is extremely slow in processing request.

4) i have given multiple complain to customer care where local engineer visited and took this laptop twice at service station for almost a month kept with them
5) it has been returned to us in august with promise this problem will not occur in future.
Needless to mentioned, we are fed up with this laptop and want immediate replacement or return to the company, or any higher upgraded version laptop provide to us with good processor, we will pay the differential amount, please help and address our concern us as a company, we only preferred brand with best price offering after using this, we have been feeling as deceived by the company on quality product.
Please find the attached all the relevant documents pertaining to the same.