[Resolved] Axis Bank — amount debited from source bank but transaction is still in pending mode

Dilip Kumar

from Mumbai, Maharashtra

Website:

axisbank.com

On 27/10/2018 at 7:48 am, trying to make a transaction of rs. 2000 from samsung pay mini which is actually powered by axis bank ltd and the transaction id is[protected]. Amount of rs. 2000 has been deducted from my source bank, which was bank of baroda but still out of reach for my son's account in indian overseas bank till now. According to axis helpline, they are unable to process of refund.

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Nov 2, 2018

Complaint marked as Resolved

I have received my money back on 01/11/2018 at 06:05 PM.

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2018

Axis Bank Customer Care's response Hi, sorry for the trouble faced. We request you to kindly lodge complaint with the account holding Bank. Regards, Team Axis Bank.

Oct 30, 2018

Updated by Dilip Kumar Hi Axis Bank Bank of Baroda Branch requesting you to kindly give them the matter on paper,
As per him statement, they already released the money from my account and beneficiary account is still waiting for money. In the mean time you are mediator between source bank and customer like me, Don't try to play the blame game, it is totally your responsibility.