[Resolved]  Axis Bank — Axis bank credit card fraud over phone

Address:	New Delhi, Delhi, 110024
Website:	www.axisbank.com

Dear sir,

This is to apprise you & lodge an axis bank card fraudulently used complaint.

Please note the following :-
1. I received a phone call 19th july 2016 on my mobile no. [protected] from mobile no. [protected] it was 2.35 pm. There was a lady voice she introduced herself as ms. Divya singh from axis bank.

2. She suggested that my 5000 rewards point accumulated so far are going to lapse. If i want she can help me to get it set of against my card outstanding by rs 2500. She gave me reference of my old transactions against the reward point.

3. I with no suspicion and in good faith shared with her general information she asked about my card on the pretext of verification procedure. Still i didn’t not shared with her the secret 3 digit secret code which is on the reverse of the credit card.

4. I received an otp 573580 and was advised to key in through my phone to complete the transaction. She assured me that now these reward points has been adjusted with my outstanding in the card by rs 2500 and same will reflect in three working days in my card statement.

5. As i was over with my conversation with the axis bank / so called axis bank lady representative i received three (3) transaction sms on my mobile. These transactions were not performed by me. The transactions details are :-

(A) rs 9631.11 spent on mmpl (Tata docomo)

(B) rs 2500.00 spent on vodafone bill payment transaction id-[protected]

(C) rs 2500.00 spent on vodafone bill payment transaction id - [protected]

6. As i could understand i received a sms from axis bank that my credit card has been blocked.

7. I called up the axis bank credit card customer care center. The representative on reviewing my card suggested that the bank security system has deducted of miss use of my card that is why it has been blocked automatically.

8. I enquired with the customer care representative about the above three transactions as they were not performed by me. He advised me to lodge an fir with the police station & submit the copy of the fir with axis bank for investigation & re-addressal of my grievance.


Kindly look into the above fraud & see that i should not be charged the transactions.

Thanking you.

Yours sincerely,