[Resolved] Axis Bank — deactivation of one assist service and refund the money debited

[Resolved] Axis Bank — deactivation of one assist service and refund the money debited

P Pavitra Gunaseelan from Bengaluru, Karnataka

Hi, I am using axis bank account and from last one year i am subscribed to one assist service. I am thinking that i am neither satisfied and nor get benefits from this service. On saturday (20th july 2019) from axis visa account has been debited with rs.1899 for renewal of one assist service without any notification. I would like to deactivate this service and kindly refund the money debuted Was this information helpful? No (0) Yes (0)
Jul 23, 2019 Complaint marked as Resolved Axis Bank customer support has been notified about the posted complaint. Verified Support Jul 22, 2019 Axis Bank Customer Care's response Hi, we are here to help! Please share with us your registered contact details and we will revert shortly. Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank. Jul 22, 2019 Updated by Pavitra Gunaseelan Hi, Please find contact details Mail ID - [protected]@gmail.com Contact Number - [protected] Verified Support Jul 22, 2019 Axis Bank Customer Care's response Hi, we wish to inform you that the tips charges incurred are charged by the merchant. Request you to liaise up with the merchant for the same. Regards, Team Axis Bank. Jul 22, 2019 Updated by Pavitra Gunaseelan Hi, Could please provide any Customer care support number for One assist Service? Thanks, Pavitra
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Comments

duggu_musica

from Pune, Maharashtra

Today axis bank charged me for transaction with AliExpress. This is the first bank which charges you for online shopping. I want to complain against bank for the unwanted charges.

Vikrant Shedage

from Akola, Maharashtra

Im Vikrant V Shedage.
my cc card approed last year, but due to bank mistake the name on cc card printed is wrong.
as im not able to use that card due to change in name, I have request bank ( Ajmera pune, chinchwad branch) to change that, also request to coustmar care department, but no changes are done.

please do the needful.
thank you.

Axis Bank Customer Care's response, Jul 24, 2019

Verified Support

Hi, we are here to help! Please DM us your registered contact number and we will get back at the earliest.
Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dear Pavitra,

Greetings from OneAssist!!!

We are sorry to see you go.

Your plan is already cancelled on 23rd July, 2019 and the refund will be credited to your account within 5 working days.

Please note that OneAssist will never ask for your Card CVV details or OTP for membership cancellation or for processing refund.

We would also like to advise you to delete all the personal details posted in your complaint, as the information provided on this site can be viewed publicly and can also be misused.

Future communications will be done on your registered email id. We request you to write to us at our registered email id which is [protected]@oneassist.in in case of any query.

We appreciate your patience in the interim.

Regards

Team OneAssist