[Resolved] Axis Bank — disputed transaction amazon said but axis said transaction successfully done

bhand13

from Gurgaon, Haryana

Address:

North 24 Parganas, West Bengal

I have all attachment where amazon confirmed payment not done successfully.
Now i am totally confused, in one side amazon said payment not successfully done so they arrange for revised payment which i paid further through sbi net banking in another side axis bank said payment done successfully.

Now i think i should go to national consumer forum or pmo office to know where i should go for justification.

Is that the effect of digital india where after payment this type of problem raised from a long time.
Sir i do hereby inform you that i, sri soumya bhandari axis bank account no.=[protected] i had paid rs. 1292 through axis bank net banking and debited from my account but amazon shown the transaction declined. Dated september 8, 2018 regarding disputed transaction. But debited from my account. After that they had processed for revised payment which was done by sbi net banking successfully
So please do necessary steps

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Sep 21, 2018

Complaint marked as Resolved

Finally Axis Bank credited the amount on 21/09/2018 to my account

Axis Bank customer support has been notified about the posted complaint.

Sep 20, 2018

Updated by bhand13 Respected sir /madam
I do hereby inform you that I have ordered from AMAZON and paid through Axis Bank Net banking on 08th September 2018 where Rs .1292 debited from my account and after that Amazon send an email and stated that the payment for the items listed below has been declined. They also said” Please revise your payment details or select an alternative payment method within 24 hours of receiving this email”
And so I do payment through STATE BANK OF INDIA INTERNET BANKING WHICH WAS SUCCESSFUL. But the unsuccessful payment not reversed by AXIS BANK.
Several time I contacted with Amazon and as also as AXIS Bank Where AMAZON repeatedly said “Sometimes banks take little longer than usual to confirm successful payments back to us. A refund of Rs. 1, 292.00 would be processed to your account if your bank confirms the charge to us.”
And AXIS Nodal bench as also as customer service said “We wish to inform you that as per the confirmation received by the biller, the enclosed transaction has been successfully updated with them, hence no refund is applicable.”
Now i am totally confused about my payment .so I request you to kindly give me proper justification.
Sir I do hereby inform you that I, SRI SOUMYA BHANDARI Mobile [protected]/[protected], Account no.=[protected] I had paid Rs. 1292 Through axis bank net banking and debited from my account but AMAZON shown the transaction Declined But Debited from my account . So please do necessary steps.
My order number in AMAZON order #[protected] and #[protected]

Verified Support

Sep 21, 2018

Axis Bank Customer Care's response Hi, please refer the link https://bit.ly/2NJKKFo and raise a dispute for the same. Regards, Team Axis Bank.