[Resolved] Axis Bank — fastag delivered to wrong location

pradeepkum85

Address:

Basavanagar, Bangalore, 560037

Hi,

I have applied for axis fastag on 8th dec 2019, got wallet id generated, still i have not received the fastag

Sent an email to etc. [protected]@axisbank.com for tracking details
Got reply from them saying fastag is delivered, they have provided awb of bluedart tracking, when checked fastag is delivered to mumbai location i had applied for bangalore location and i have clearly mentioned the address while applying.

I have replied back to the email but still now no response, send 2 followup emails

Please help

Fastag wallet id [protected]

Name: b. Pradeep kumar
Email: pradeepkumar. [protected]@gmail.com

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Feb 9, 2020

Complaint marked as Resolved

Axis Bank customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Axis Bank Customer Care's response Hi, we wish to inform you that you shall be responded shortly in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank.

Verified Support

Jan 09, 2020

Axis Bank Customer Care's response Hi, we regret the inconvenience caused and would like to request you to write to etc.[protected]@axisbank.com for us to check & assist further. Regards, Team Axis Bank.

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Comments

Sadiq Rahman

from Bengaluru, Karnataka

Hi, i have saving account in axis bank & when i checked my balance they have deducted 6558/-rs from my account written as Consolidated Charges.plz help me to get my money back, plz help plz, plz plz

Plz
Plz plz

Plz

Plz

Axis Bank Customer Care's response, Jan 9, 2020

Verified Support

Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link https://application.axisbank.co.in/webforms/axis-support/sub-issues/Bank-SB-acctchgs-1.aspx . Please feel free to write back to us in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.

arun8520

from New Delhi, Delhi

I have booked my fastag on axisbank website on 8th December 2019. and has paid INR 203 for the same. But there is no update on it yet. Their customer care is useless and no one respond on the IVR. It only plays music.

Please suggest what to do.

Naimik

from Vadodara, Gujarat

I have purchased fastage online from Axis Bank site on dated 28.11.2019.
But yet not received any tracking detail nor my fastage.
Please give me detail of tracking number by which I can get the track.
Also provide me time, when can i get it.

Imroz Bohra

from Korba, Chhattisgarh

I had rec. An SMS on 10th of dec regarding shipment details of the fastag. Yet its not been delivered and we cannot track the shipment with the details provived in the SMS. As well the helpline no. Goes unattended each time after 2 IVR.

Axis Bank Customer Care's response, Jan 10, 2020

Verified Support

Hi, we sincerely regret the inconvenience caused. Due to overwhelming demand, there is a slight delay in the processing of your request for the issuance of FASTag. We are taking all the necessary steps to complete the processing and will deliver you the FASTag in the next few days. We thank you for choosing Axis Bank for your Fastag requirement and appreciate your patience in the interim. Regards, Team Axis Bank.