Axis Bank — My 2000 got debited and my crush didn't came from Axis bank ATM

Address:

New Delhi, Delhi, 110049

I am Ankit Prakash debit cardholder o[censored]nion Bank of India, I was standing in the line for more than one and half hour and finally my turn came up, I entered in ATM room I went through the process of transaction using my UBI debit card, after all process it was turn to get the cash i.e. 2000 from machine but I it was "UNABLE TO PROCESS" which I got receipt from machine. I thought I should try again because I stood in the line for the cash not for this situation.
I tried and it was again "UABLE TO DISPENSE" then someone told me that maybe this ATM is running out of cash then I left the machine and another user carrying SBI card entered in the ATM room and same happened with her also.

After exiting to ATM I got message that I got debited 2000 through my account, which is totally disgusting I stood in the line for more than one and half hour and also got my rest 2000 debited out of 2100 which is ridiculous. I was running out of cash that time and I got 100 left in my account which makes no sense to withdraw it.
Please immediately fix this issue because I am a student and I have very limited amount of cash in which I have already unable to use my 2000 with all your mistake and now I am suffering.

I also called on toll free number but it was totally wastage of time they kept my phone in waiting and it was already 9 minutes so finally I disconnected the call hope here you reply soon and take action to this problem immediately.

Ankit Prakash
Cardholder o[censored]nion Bank of India
Phone no - [protected]

Address of ATM
Shop no. 2, Gautam nagar
Date - 01/12/16

Transaction - 1
Time - 04:07 PM
Record no. - 2678
(Transaction declined, unable to process)

Transaction - 2
Time - 04:08
Record no. - blank
(Transaction declined, unable to dispense)

Thanks