Bajaao Complaints & Reviews

I have ordered a Fender CD140SCE guitar from Bajaao.com, My order no, 69655. Firstly delayed the delivery of my order no. 67122 and put me on hold for more than 2 weeks, I repeatedly called them and kept giving new date to ship the order, however on 16/08/2016 suddenly they told me they cannot process the order as they don't have it in stock and I can go with some other guitar.

A little while later on the same day I had Ashutosh the CEO of Bajaao call me and told that they have the same guitar in different color they can ship. I even asked him if the guitar would be properly checked nd set up before shipping and he assured that would be checked thoroughly. So I went ahead and they created order no. 69655 for this.

However, I have received the guitar in defective condition. The guitar is over humidified, and the action too high to play it comfortably.

This is very disappoint and the whole process from the day of ordering till now has been really taxing for me, and now I would like to return this product to Bajaao as I have received a damaged product.

I request Bajaao to kindly arrange for the return of the product asap.

I bought a Cort AD880 which was delivered on 6th Aug. The guitar had a squeaking sound from the main body when I got it. It was not too much but was there I checked the guitar thoroughly but couldn't find the reason for the same.
Few days back I saw the inner bracing was coming out and I am assured that this is the reason for that squeaking noise.
I wrote to bajaao helpdesk with relevant images and video attached and never received a call. I called bajaao after 24 hours, spoke to Rustom and I was told that no one from the concern department is available and they will get in touch once they come, still no one called.
I called again spoke to Anisha and still no one was available. And as usual I didn't received any call from bajaao.
I called the third time spoke to Akash and he assured me that he will speak to QC guys and will get back to me by EOD. Still no calls was received.
I called again spoke to naminder and he gave me the same call back s#*t and guess what. No body called!
QC guy failed to thoroughly check the instrument and now Bajaao doesn't seam to care!
I feel cheated as and deeply disappointed.
They very smartly and cleverly slipped a defective piece to me, took my money and ate my brains out! NEVER EVER EVER buy from Bajaao.com

I got good offer in the product. It was actively delivered in a good packing.

However there was a minor issue in the guitar which was delivered - there is a buzzing sound very clearly audible in the 2nd & 3rd frets of 1st, 2nd and 3rd string (And also in some of the frets of 6th string). Hence i thought of replacing the guitar through their 14 days replacement policy. I was aware that they have a policy that if you want a replacement/return, you need to properly pack the guitar and send it back. Hence i stored all their original packing properly. I asked friends as well as searched internet to see if there is a way in which i can solve the buzzing problem myself. However i got advise to get the replacement from everyone. So on the 12th day, i sent them a mail to arrange for the replacement. They were quick enough to arrange for the replacement. I myself did all the packing for the guitar, using the original packing boxes, bubble pack etc. The product was picked up from my home. Then there was absolutely no response from them for more than 1 week. When i checked with them, they say that their team could not find any problem with the guitar, however if i still insist they will charge 15% of the product cost to do the replacement because the packing was not proper. I tried all my best (Through emails & phone) to convince them, but all my pleas feel into deaf ears. (I am playing guitar since last 25 years, and they were trying to convince me that there is absolutely no problem with the guitar) finally i asked them to send my product back as-it-is. So after some 15 days i got back my guitar, as-it-is, with the problem still existing, as-it-was since the beginning.

So my 2 paisa advice to the buyers is that you are likely to get a good deal on the website of bajaao, however there is absolutely no guarantee that you will get a good product. They have a crap after-sales team which would twist their crap policies, to make sure that you as a customer is left cheated at the end of the day.

Ps: one more related issue, i forgot to mention: the day when the product was picked up for replacement, i sent an email to the aftersales team that guitar's case, tremolo and allen key is with me. As i need a replacement, not a refund; hence you may exclude these items in the replacement guitar. The immediate reply to this email of mine from their after sales team was that this is against our policy, you should have shipped the product with all the accessories. Now the replacement depends on our warehouse team. I was surprised to read this email. I replied them that please inform your warehouse team, i am sure they will be able to take care, as this is replacement, not refund. To this they kept on informing their standard copy-paste response about their crap policy of deducting 15% product cost. So all-in-all one of the mostest crapiest after sales team i have ever encountered.

So my advise once again is: if music is really your passion, do not buy from bajaao.

Order# 59067

I ordered fender squier affinity series fat strat guitar in mirror black color a week ago from bajaao... Order was confirmed.. Didn't get it delivered, so called the customer service and they said we don't have this guitar in stock.. You can cancel the order and buy a different one.. If you don't have then why didn't you call and informed me earlier.. I'm waiting like a fool for last 7 days... And if you don't have then why does it still showing available on your website... *beware.. Never prepay for anything — order on cod only or your money can get stuck for who know.. I just don't trust this website...

I ordered a latin percussion lpcaj-pad cajon pad from bajaao.com on mon, apr 4, 2016 at 4:20 pm. I was waiting for the product as it was on offer for 760.00 and with the delivery charges it was rs810.00. The tracking link showed it is in transit to ware house for 2 days and on 6th april i get a call saying they dont have the product and if i wish to buy another product, i said no i dont want other product, they cancelled my order by saying upon my request they have cancelled my order. They fool people with unrealistic price and tempt us to browse.

Order number: 50341

I have ordered a Roland RD-300NX Stage Piano with order no 48731 it was an 55% offers from bajaao, I had telephonic conversation with bajaao customer care and confirmed the order with EMI option, before I proceed they have send a link and confirmed reply from their end, but I tried to proceed I’m not able to proceed and also I contacted several times on phone and mail, Due to my high demand of the product suddenly they increase the price and removed the offers from the site, it’s really cheating and also These people are highly irresponsible I don’t trust bajaao anymore. It’s completely cheating to Genuine customers. I don’t want to recommend anyone also definitely make a compliment to LAW

I ordered a guitar from Bajaao . They first claim to send my product within 5-days but the product was never delivered.I waited for 30 days . Now when I cancelled the order and asked for refund they are again making me wait. With their reputation of fraudery I don't feel safe. I feel very helpless. My order number is 33504 .

Dear All, Please avoid online portals like 'Bajaao.com' completely. I am going through a ordeal of online order with them now a days. I ordered a product for my son on 24th Dec and to my amazement I am still waiting for it. Even I had paid Rs.150 for priority shipping. I have made 2-3 STD calls to their Mumbai office and nothing came out. Their customer care staff members are trained liers and infact they do not have any intention to help customers at all. I think any Govt authority should intervene here and Bajaoo.com should be banned immediately. Best wishes Chander Mohan

I Purchased ADAM Audio A3X 25W Powered Studio Monitor Speakers (Pair) from BAJAAO.COM ON 16 -10-15 ORDER NOS:- 23383, which was supposed to be delivered within 5 - 8 days, but after 31 days there is no sign of delivery no tracking details nothing ...TOTALLY USELESS & UNPROFESSIONAL CALL SERVICE all of them are trained liars. I paid the full amount plus an additional charge for priority shipment.

I bought an Marshall amp and a pedal I received the pedal after 20 days after a lot of hassle but i received tracking details of the last item on 10 nov whose tracking no. is not valid .; I have tried calling them but they don't pick . I dont know what to do .

I Purchased ADAM Audio A3X 25W Powered Studio Monitor Speakers (Pair) from BAJAAO.COM ON 16 -10-15 ORDER NOS:- 23383, which was supposed to be delivered within 5 - 8 days, but after 22 days there is no sign of delivery no tracking details nothing ...TOTALLY USELESS & UNPROFESSIONAL CALL SERVICE all of them are trained liars. I paid the full amount plus an additional charge for priority shipment.

I ordered a HOHNER GOLDEN MELODY KEY C M542016 four days ago. it says my product will be shipped within 24 hours. Now i cant track it, my email id supposedly doesn't exist. When i try to call your the no listed on Bajaao website (+[protected], no one picks up. WHAT THE HELL man. I except a reply and my product asap or I will be taking legal action

I ordered an MG15CF Marshall 15W amp and an overdrive distortion pedal sum total Rs 12845 and order no. is 22055. They didn't give me a tracking no. I have e mailed their helpdesk and called at least thrice in buisness hours . I dont know what to do ?

Sir i have placed an order with order no 19195 and ordered item was Tama VK52KS - GXS Silverstar Custom 5 Pcs Drum Kit on 10 September 2015. Before purchase i had a telephonic conversation with the bajaao.com customer care. They told me that the drum kit is available and they will deliver my order just after i will make the payment. So i ordered the drum kit and after that i contacted them several times on phone on 14 September, 18 September and 23 September and even i mailed my complaint. These people are highly irresponsible. Every time they insure that they will send my order after 3-4 days but still there is no sign of delivery. I have paid an amount of Rs 63690 and i have suffered from depression and anxiety because its a big amount. kindly help me to get back my money and compensation for all the harassment.

Products shipped on 07 Sep 2015 after making advance payments - courier partner was Bluedart. Waybill no. [protected]. Expected delivery date - 12th Sep 2015. Products reached Kolkata warehouse on 10th Sep and since then no response. I sent repeated emails and I was promised delivery withing 48 hours everytime. Without any intimation - they are being sent back to the shipper. What is even alarming is that on the tracking page they have written - consignee refused to accept.

I purchased a set of electric guitar strings and a set of picks. The total amount was INR 565.00 I don't have online banking facility so I had to travel to the nearest Axis bank (which is quite far!) and made a cash deposit of the same amount in their account. The deposit was successful and it was done before 12:30pm IST on 27th July, 2015. However, I have not received any kind of confirmation from the Bajaao Team regarding my payment. The website still shows that my order has not been paid!!! Further, I keep calling at the number provided and I keep getting a recorded voice. And when I try to talk to the executive, the phone keeps ringing and nobody answers. I have even sent them a lot of emails but nobody has responded as of now!

I ordered a cort cm10g guitar amplifier on 23rd may 2015(order no: 10046).The product was meant to be shipped within 3-5 days but its been 10 days but still no shipping information.Few days back one of their sales engineer assured me that it'll be shipped on 30th may.I have lost my patience and i demand full refund.

Dear sir, I had order a Stag classical guitar and paid a sum of Rs. 4, 999/- through net banking and on receipt of the said amount, the said online shop registered my order vide no. 2572 dtd.31.12.2014 and promise to deliver the item order for. On 13.1.2015, they cancelled the order due to their own difficulties and promise to refund the consideration amount of the said guitar. By an e-mail the said online shop intimated me that on 15.1.2015, that the refund has been made to my A/c. I, verified my bank statement and found that they are lying and by an e-mail, i dispatch the bank statement of my A/c to the said online shop. Thereafter, they blocked my e-mail id, The said Bajaao.com, is a regular and habitual fraud online shop and please protect the poor customer like me. Thanking you, sir.

I have Ordered a Professional Mic Bundle from this website(www.bajaao.com) worth Rupees 19000. Order #[protected] Ordered Date: 5/9/2014 Once the product is shipped they are supposed to send me the Tracking Number along with the Link of courier service. I was fedup calling them everyday more than thrice and they never pick up. Also I always called them in the business hours. At last one customer service rep picked up the call on 19th which is 14 days after i placed the order. and claimed that Courier service is PLS express Courier and the tracking number is 221012 I tried to google for PLS express Courier and never could find anything like that. I have paid 19k and I feel i have every right to know about my order and feel comfortable. also there are least responsible. pls find the email chain below. ==================================== From: nanda kishore <[protected]@gmail.com> Date: Sat, Sep 20, 2014 at 10:40 PM Subject: Re: [#245444] BAJAAO Helpdesk General Enquiry To: BAJAAO Helpdesk <[protected]@bajaao.com> You are really making me frustrated, what the hell is Pls express courier. I don't even find it in google. Where is the link to check the tracking no. why the hell are you guys making me soo frustrated man... if you really have guts and you value your business and customer. do call me on my number +91 [protected] and give me the correct info. regards, nanda On Sat, Sep 20, 2014 at 4:26 PM, BAJAAO Helpdesk <[protected]@bajaao.com> wrote: Hi Nanda, Your order is already shipped via Pls express courier and your tracking number is 221012 . Please feel fee to contact us for any further assistance. Cheers! Arvind. BAJAAO Operations Team BAJAAO Music Pvt Ltd (www.bajaao.com) – India’s music equipment superstore! On Fri, 19 Sep at 9:43 am, nanda <[protected]@gmail.com> wrote: Seriously your service sucks... Im going to complain a case for sure on ur website... While placing order ur website showed 24 to 48 hours delivery And also stated that once the product is shipped you guys will send me the tracking no. Once the order is placed u guys are worst than corrupt govt offices I dint get tracking number and link. even though I placed order on 5th and today is 19th... This is a message to bajaao.com I either need the tracking number today else cancel the order and refund my money... I need a solid answer today failing which ...I need to go to consumer court... Onemore thing in this 14 days I couldn't reach a single guy on ur tollfree no. Even after making 50 + Calls I now feel ur website is fake... I have paid 19000 rupees and have every right to get info failing which need to meet in court Nanda On 9 Sep 2014 14:44, "BAJAAO Helpdesk" <[protected]@bajaao.com> wrote: Hi Nanda, Your order is under testing and packing and it would get ship by Tomorrow and once the product would get ship we will notify the tracking details via email to you. Cheers! Arvind. BAJAAO Operations Team BAJAAO Music Pvt Ltd (www.bajaao.com) – India’s music equipment superstore! On Sat, 6 Sep at 5:37 pm, nanda <[protected]@gmail.com> wrote: Name: nanda E-mail: [protected]@gmail.com Telephone: [protected] Comment: To Customer Service Manager Regarding:[protected], when i was checking the product it was mentioned that product would be delivered 24 to 48 hours but the moment I completed my order it changed to 12 to 15 days, how can i Make the order delivered fast its ok if I get charged extra but its urgent for my program. I have ordered thinking in mind that it would get delivered in 2 days. Your prompt Response and help will be appropriated. thanks and regards, Nanda Kishore K customer On Sat, 6 Sep at 5:37 pm, nanda <[protected]@gmail.com> wrote: Name: nanda E-mail: [protected]@gmail.com Telephone: [protected] Comment: To Customer Service Manager Regarding:[protected], when i was checking the product it was mentioned that product would be delivered 24 to 48 hours but the moment I completed my order it changed to 12 to 15 days, how can i Make the order delivered fast its ok if I get charged extra but its urgent for my program. I have ordered thinking in mind that it would get delivered in 2 days. Your prompt Response and help will be appropriated. thanks and regards, Nanda Kishore K customer Please let us know your opinion on our support experience. We are constantly trying to improve our services and your opinion is valuable! Awesome Just Okay Not Good Please let us know your opinion on our support experience. We are constantly trying to improve our services and your opinion is valuable! Awesome Just Okay Not Good 245444

www.bajaao.com is really dumb company.I wanted to purchase some dj device after browsing their site.They mentioned that they have a So called "product specialist" who can help you in any product.Turns out whenever you call the help line number somebody pics up the phone and says the product specialist is on leave or has gone out for lunch or busy in meeting.Every time i used to call once or twice in a week for inquiry on the product i wanted they would come up with lame excuses.

Seems the product specialist jackass is starting his own business.What a crap story.Then i was told to drop a mail at [protected]@bajaao.com.As soon as you shoot mail you get a automated inquiry no and you never get a response.Again when i used to call them with mentioning my inquiry no the said to shoot a mail with same reference again and the product specialist will reply within half a our,which never happened on this earth till date.

This people all bull and crap.Watching more comments about the company i saw people never ever got the ordered products and lost their money.

This company and people are flaky please don't call or order something from them