Bajaao Complaints & Reviews

Purchased boat stone 650 bt speaker .received on 24th jan2021.after playing for two days it started suddenly increase the volume. My name p.leeladhar. my order no.303302 .

Purchased Epiphone Electric Guitar from BAJAAO.COM, product delivered on 1st January without Amplifier despite commitment listed on company website and twice verbal confirmation from Product Specialist. More than 2 weeks and no proper response from helpdesk. Have available call recording of product commited over phone. Further product was shipped with no invoice, no warranty card. No response from Senior Management - Sunil Singh (CEO), Ashutosh Pande (Founder & Chairman), Shawn Pereira (Head of Sales), Jay Srinivasan IPAL Funding Manager).

Payment made on 2nd Dec.2020 but no shipping

If anyone wants to buy any instruments I'd not recommend anyone of you to buy it from bajaao, reason I've been asking for help since few days but no one could help me out there's no response of my mails nor any customer executive tried to understand the issue nor any solution were given from them, they always disconnected the calls in midst and always transfered my calls and told me I'll receive a call from your end but there was nothing as such, nor any mails not any calls, I bought my guitar in July 2020 i know my guitar is still in warranty period and everyone from the Bajaao team have been ignoring my issue which i feel its too bad and not acceptable, it broke my heart and trust with bajaao that won't ever let me to buy any product from bajaao nor I'd ever suggest anybody to buy any instruments from this site because the the service is worst I've ever experienced.

I had ordered my schecter bass guitar on the 4th of October, received it by the 10th. I immediately realized that there was a problem with the guitar. The pickup had a problem of a buzzing noise.
I told them about this by the 13th and they came back to collect the guitar by 18th.

Since the 18th I have been without my guitar, there after sales team has been so horrible in corresponding with me about the problem and I still don't have my guitar 22 days later.

They have not told me when I will be getting the guitar back nor have they responded to any queries of mine about compensation for such an inconvenience that they have caused.

Such horrible after sales service, I have never seen before.
Absolutely pathetic

I ordered an item from bajaao.com, and they are unable to deliver the product. So I told them to cancel the product and refund me the price. The order id is 275595. Ordered 04 Sep, 2020. The order initiated on 17th sept. They told the refund will reflect within 5 to 8 working days, but I have not receive any refund from them. Please help me with that.

I purchased an Ibanez IGB541 Powerpad Designer Collection Electric Guitar Gigbag - Gray and the product i recieved has started to break down after a few days of mild use.The cloth has started to come off and i am clearly dissapointed with the purchase.Clearly not what i hoped to get after spending 2500/- on a gigbag.I wrote a review in their site an they have not published it and i dont think they will and they have not replied to my mails yet.

They sent me a soprano ukulele bag instead when i ordered a concert ukulele bag. I have called them endless no. Of times in last 1 month. I feel cheated. Everytime they say they will exchange it and dispatch it in "48 hours", but they don't. They are playing with mental health of their customers and harassing them. They don't tell the truth. My order id is 259271 and ticket no. [protected].

I ordered behringer cmd touch tc 64 controller. Prior to booking, the item showed in stock. I ordered and completed the payment on 13th aug. Shipment was supposed to be on 28 aug. The tracking status did not change. When i followed over mail to support team, i was replied the product is not on stock!
Order id : 269383.

It's been a month i ordered an instrument and they didn't deliver it, they postponed delivery date 4 times and the customer service illiterates ' can't call them executives ' are so arrogant and rude when i asked them about the issue they said either wait or cancel don't waste our time. Those guys took my money and never delivered and saying amount reversal will take 2 months approx. Big frauds
They took money from me and wasted 1 month of mine, i want them to pay me for my loss of time. I want a penalty to be imposed on them when they take money knowing they can't deliver the product.

I bought a headphone from this website last year. It stopped working last week. I have been trying to contact them, but the customer service no. is always switched off, and no one is replying to the email. It is still under warranty for repair.
Date of incident, when the headphones stopped working was last week- 30th July 2020.
Date I first tried contacting them was 3rd August 2020.
I would like my headphones to be repaired or replaced.

I bought a product from this musical instrument online shopping site. The product was received well in time, but I was not fully satisfied with the product.
I tried calling their customer support but due to staffing challenges the call was not attended for a long time.
I finally wrote an email to them. Despite 25 days and 4 follow-ups they are just not responding. They seem to have realized that I have shown some issues in the...

I have ordered 3 items from bajaao on 22-07.. And cancelled it on 27th because i got my preferred colour guitar here in my state.. I called the customer care number.. They told me that it had already shipped and reached gurgaon.. So it will take 3-4days to get returned to its place.. Then they willrefund me my money.. But today is 4th of august.. It's not refunded yet.. I called the customer care number after every 2 days.. Today they told that it reached assam.. And they don't know now when will it return.. They told feom gurgaon it will be returned to them nd today it reached my state.. What is going on.. I have not returned it after it reached my home.. So i want my money back asap.. Coz i have ordered something else an i need my money.. Please refund me my money..

I was promised i will get the refund by 15 days but it's almost a month and no response

On 1st July 2020, I ordered a Schecter SGR C1 Electric Guitar from Bajaao's website and made my complete payment including additional shipping charges. Some details about the product given to me by Bajaao are given below-

Item SKU- SCHECTER006SGRMSBK
Shipment id - DEL[protected]
Order number - 254405

On 8th July 2020, I was updated that my item was fullfilable and its ready to be shipped via Fedex Economy and when i looked it up in the Fedex's tracking site, it showed "Shipment information sent to Fedex"

Tracking number[protected]

This is where the problem begin. As I am writing this complaint its 17th July 2020, it is showing me that Fedex hasn't received the item yet Bajaao is telling me that its "ready for shipping". On the top of that, i was given the delivery date of 21st July 2020. There is no update on my product and when i tried to contact bajaao they told me it will be "shipped soon".

I totally understand the lack of proper manpower in these tough times but at least they should give me proper updates about the product and ship it because it has been 10+ days as of now since they told me its ready to be shipped.

One month ago on 20th may 2020 i ordered two products and i paid 20, 191 rupees via online payment, the estimated delivery date was 30th may 2020 nd the courier partner was fedex
Due to some issues fedex returned my product to bajaao
I contact with bajaao they told me "we will reship your product"
Then on 23rd june 2020 they reshipped my product but from 23rd june to today (14th july2020) the status is showing in the couriers website -"pick up failed shipment is not handed over"
I called bajaao so may time still they are not handing over my product and continuously giving useless nonsense reasons but not giving any solution and my product

Ordered a fender sa-105ce on[protected]. As on today[protected] the order has not been dispatched. Neither did i get any communication regarding my order from bajaao itself. I have tried calling the customer care but didn't get any appropriate reply, they are also changing the estimated dispatch date every time i call. I have tried emailing the helpdesk but got no reply

Order number - 253538...

I have placed an order with bajaoo on 25-May-2020, despite charging Rs 450 for shipping the item is never delivered. They gave tracking no and the item was in transit, reached my city. but never delivered, courier people said only the label has come to them and not the actual item, I updated this info to bajaoo (painful to reach their cust care). they waited the courier (label) to get returned to their warehouse (They were never bothered to reship), at last it was returned to their warehouse on 24-Jul-2020, even after that also reship has not happened, ever since e-commerce boomed in India, I have never come across this worst service. They dont care a damn for customer. and please be careful while placing order with them, in case any bajaoo people see this my order no is 241677

My Bajaao "Pre-paid" shipment was scheduled to be delivered today forenoon by ECOM executive. The person called me up and said he can only deliver the shipment after 6 pm. However, at around 6:30 pm he called up and asked for the OTP before the shipment would be delivered to me. I told him that I will give the OTP to him when he arrives with the shipment in person. Hearing this, he disconnected the call. When I tried to ring him back, it led me to ECOM voicemail. He has not called me up since then or delivered the package.

Our product has not reached the day which was held and we had not received it till now.