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Bajaao Complaints & Reviews

www.bajaao.com

1.4

Updated: Feb 24, 2024

Complaints 100

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27

Unresolved

73

So far, so good. Bajaao is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bajaao will keep up the work and continue to help more customers with their concerns even better 🤝

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Products quality

Apology for accidently placing order and cancelling it

MD39C Acoustic Guitar - Order not delivered

Ibanez MD39c Acoustic Guitar

Refund pending since 14 days | Ticket No:6379015863 | Order ID 371221

Most useful reviews

Apology for accidently placing order and cancelling it

Refund pending since 14 days | Ticket No:6379015863 | Order ID 371221

Bajaao.com is unable to deliver the product and now not initiating the refund.

non refund of money paid against order

Product not dispatching since 15 days. Customer care not responding

Unprofessional and Unethical Business cheating people

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Product not dispatched after claiming warranty

Bajaao reviews & complaints page 3

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Address: Mumbai

Purchased Epiphone Electric Guitar from BAJAAO.COM, product delivered on 1st January without Amplifier despite commitment listed on company website and twice verbal confirmation from Product Specialist. More than 2 weeks and no proper response from helpdesk. Have available call recording of product commited over phone. Further product was shipped with no invoice, no warranty card. No response from Senior Management - Sunil Singh (CEO), Ashutosh...

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Payment made on 2nd Dec.2020 but no shipping...

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If anyone wants to buy any instruments I'd not recommend anyone of you to buy it from bajaao, reason I've been asking for help since few days but no one could help me out there's no response of my mails nor any customer executive tried to understand the issue nor any solution were given from them, they always disconnected the calls in midst and always transfered my calls and told me I'll receive a call from your end but there was nothing...

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I had ordered my schecter bass guitar on the 4th of October, received it by the 10th. I immediately realized that there was a problem with the guitar. The pickup had a problem of a buzzing noise.
I told them about this by the 13th and they came back to collect the guitar by 18th.

Since the 18th I have been without my guitar, there after sales team has been so horrible in corresponding with me about the problem and...

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I ordered an item from bajaao.com, and they are unable to deliver the product. So I told them to cancel the product and refund me the price. The order id is 275595. Ordered 04 Sep, 2020. The order initiated on 17th sept. They told the refund will reflect within 5 to 8 working days, but I have not receive any refund from them. Please help me with that....

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Address: Bajaao Music Private Limited, Hightech Plaza, Unit - 2, Ground Floor, VLCC compound, Shanti Nagar, Mahakali Caves Road, Andheri (E), Mumbai - 400093

I purchased an Ibanez IGB541 Powerpad Designer Collection Electric Guitar Gigbag - Gray and the product i recieved has started to break down after a few days of mild use.The cloth has started to come off and i am clearly dissapointed with the purchase.Clearly not what i hoped to get after spending 2500/- on a gigbag.I wrote a review in their site an they have not published it and i dont think they will and they have not replied to my mails...

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Address: Delhi

They sent me a soprano ukulele bag instead when i ordered a concert ukulele bag. I have called them endless no. Of times in last 1 month. I feel cheated. Everytime they say they will exchange it and dispatch it in "48 hours", but they don't. They are playing with mental health of their customers and harassing them. They don't tell the truth. My order id is 259271 and ticket no. [protected]....

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I ordered behringer cmd touch tc 64 controller. Prior to booking, the item showed in stock. I ordered and completed the payment on 13th aug. Shipment was supposed to be on 28 aug. The tracking status did not change. When i followed over mail to support team, i was replied the product is not on stock!
Order id : 269383....

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Website: www.bajaao.com

It's been a month i ordered an instrument and they didn't deliver it, they postponed delivery date 4 times and the customer service illiterates ' can't call them executives ' are so arrogant and rude when i asked them about the issue they said either wait or cancel don't waste our time. Those guys took my money and never delivered and saying amount reversal will take 2 months approx. Big frauds
They took money from me and wasted 1...

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Website: bajaao.com

I bought a headphone from this website last year. It stopped working last week. I have been trying to contact them, but the customer service no. is always switched off, and no one is replying to the email. It is still under warranty for repair.
Date of incident, when the headphones stopped working was last week- 30th July 2020.
Date I first tried contacting them was 3rd August 2020.
I would like my headphones to be repaired...

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Address: bajaao.com

I bought a product from this musical instrument online shopping site. The product was received well in time, but I was not fully satisfied with the product.
I tried calling their customer support but due to staffing challenges the call was not attended for a long time.
I finally wrote an email to them. Despite 25 days and 4 follow-ups they are just not responding. They seem to have realized that I have shown some issues in the...

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Address: Mumbai

I have ordered 3 items from bajaao on 22-07.. And cancelled it on 27th because i got my preferred colour guitar here in my state.. I called the customer care number.. They told me that it had already shipped and reached gurgaon.. So it will take 3-4days to get returned to its place.. Then they willrefund me my money.. But today is 4th of august.. It's not refunded yet.. I called the customer care number after every 2 days.. Today they told...

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I was promised i will get the refund by 15 days but it's almost a month and no response...

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Address: Hightech Plaza,Unit - 2 Ground Floor, Mahakali Caves Rd, behind VLCC, Shanti Nagar, Andheri East, Mumbai, Maharashtra 400093

On 1st July 2020, I ordered a Schecter SGR C1 Electric Guitar from Bajaao's website and made my complete payment including additional shipping charges. Some details about the product given to me by Bajaao are given below-

Item SKU- SCHECTER006SGRMSBK
Shipment id - DEL[protected]
Order number - 254405

On 8th July 2020, I was updated that my item was fullfilable and its ready to be shipped via Fedex...

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Address: Mumbai

One month ago on 20th may 2020 i ordered two products and i paid 20, 191 rupees via online payment, the estimated delivery date was 30th may 2020 nd the courier partner was fedex
Due to some issues fedex returned my product to bajaao
I contact with bajaao they told me "we will reship your product"
Then on 23rd june 2020 they reshipped my product but from 23rd june to today (14th july2020) the status is showing in the...

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Ordered a fender sa-105ce on[protected]. As on today[protected] the order has not been dispatched. Neither did i get any communication regarding my order from bajaao itself. I have tried calling the customer care but didn't get any appropriate reply, they are also changing the estimated dispatch date every time i call. I have tried emailing the helpdesk but got no reply

Order number - 253538...

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Address: Maharashtra (www.bajaoo.com)

I have placed an order with bajaoo on 25-May-2020, despite charging Rs 450 for shipping the item is never delivered. They gave tracking no and the item was in transit, reached my city. but never delivered, courier people said only the label has come to them and not the actual item, I updated this info to bajaoo (painful to reach their cust care). they waited the courier (label) to get returned to their warehouse (They were never bothered...

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Address: G3 CIRCULAR ROAD BURNPUR

My Bajaao "Pre-paid" shipment was scheduled to be delivered today forenoon by ECOM executive. The person called me up and said he can only deliver the shipment after 6 pm. However, at around 6:30 pm he called up and asked for the OTP before the shipment would be delivered to me. I told him that I will give the OTP to him when he arrives with the shipment in person. Hearing this, he disconnected the call. When I tried to ring him back, it...

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Address: Mohanpur,Mahagama, Godda , Jharkhand

Our product has not reached the day which was held and we had not received it till now....

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Address: 01, C/o Sunita general store , vill. Aleo near petrol pump

Why are you not dispatching my order?
Order no. Is 245373...

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