[Resolved] Bajaj Allianz — motor claim / bajaj

samarth gs

from Pune, Maharashtra

Address:

403401

Hello team,

Og[protected]-00007365

My name is samarth sawant owner of fiat linea car registered number ga 06 d 2285, my car had met with an accident on 24th october morning with passat and caught fire.. Same has been reported to police and fire and on the day of accident my car was burnt only in the front (Engine, front light etc) and we have pictures for the same.. Same incident is aired on goa news chanel. On 7th nov i had a call from this number[protected] saying that he is a investigator of bajaj and he asked me if i'm aware of the accident and i said yes and my brother in-law was driving the car.. And on the day i was in delhi.. He also so asked me if i can come down to mumbai and meet him personally to discuss the matter, i said no to him why should i travel all the way to mumbai.. Later on 6th dec i received a call from manoj to meet his sir in goa bajaj office along with my brother in law.. And they asked my in-law to explain the incident so he explained him about the incident.. Then he showed us the picture of the car which is fully burnt and said that pics are taken after few days of accident. He tried to convey the message that my brother in-law had put my car on fire and i denie all such alligations.. Looks like insurance people have burnt my car and trying to manipulate & reject the claim.. Request you to please look into the matter, i have attached pictures of the incident.

I will definitely go to consumer court and escalate this matter..

Regards
Samarth

+2 photos

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Feb 14, 2018

Complaint marked as Resolved

Case is not esolved yet.. everytime i call they say I will get a callback within 24-48hrs.. but no one call and my claim is not settled yet.. its been 3 months now

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2017

Bajaj Allianz Customer Care's response Hi Samarth,

This shouldn't have happened. Allow us to get this checked with our team. Please share your contact number at [protected]@bajajallianz.co.in so that we can connect with you for a detailed feedback.

We've also registered your complaint and the Reference no. for the same is BA - 1312. Mention the same in the subject line of the email while sending in the details or for any future follow-ups.

Regards,
Bajaj Allianz General Insurance

Verified Support

Dec 21, 2017

Bajaj Allianz Customer Care's response Hi Samarth,

We believe that our team got in touch with you and passed on the necessary information regarding your concern. Thank you.

Regards
Bajaj Allianz General Insurance

Dec 26, 2017

Updated by samarth gs Hello Team,

Yes, I received call from your team and they have asked me to wait for a weeks time.

Regards
Samarth

Jan 10, 2018

Updated by samarth gs Hello Team,

BAJAJ SERVIC REQ # 69971122 / Complaint REF: BA-1312
I was told that someone would get back to me within 7 days.. its been more then 10days now and i dont see any call or email from bajaj.
I did try to call customer care couple of times but i dont get proper answer.

Request you to please look in to this and help me get my claim settled.

Regards
Samarth
[protected]