[Resolved] Bajaj Allianz — Need attention for claim

Sailaja Sandeep

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500072

I have purchased a led micromax tv 49" in pai international, under bajaj finserv, madinaguda, hyderabad. Took an extended warranty.
Policy number : og[protected]-00181680
Asset invoice number : madi-1109
Asset invoice date : 20-oct-2014

Now i have a small repair in the product and bajaj allianz has denied and cancelled my claim without any notice.
On further inquiry i was informed that the claim cannot be processed without invoice.
But we have a valid policy document with all the details of invoice included in the same.
Further i was not convinced how a policy document cannot be authentic since a policy cannot be generated without an invoice in the first place.

My claim is pending for almost a month now. And i need immediate attention to the claim.

Regards,
Sandeep
[protected]
[protected]

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Nov 19, 2016

Complaint marked as Resolved

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2016

Bajaj Allianz Customer Care's response Hi Sandeep,

This shouldn't have happened, we're sorry about this. We've escalated your concern to our team and they shall get in touch with you to address your issue related to LED at the earliest.

We have registered your complaint with us with the Reference no. BA - 1088. You can write to us at help.[protected]@bajajallianz.co.in for any queries. Also do mention the given reference no. in the subject line of the email you send while sending your details.

Regards,
Bajaj Allianz General Insurance