Bajaj Auto — Break down after breakdown - 2020 Bajaj Dominar 400

Address:

JPNagar, 7th phase, Shreyas colony, Gaurav Nagar

Hi Team,

Details:
Name - Anish Varghese
Vehicle Number - KA 05 LB 4195
Mobile number - [protected]
Vehicle - 2020 Bajaj Dominar 400 (November)

This is to bring to your notice that the vehicle has been purchased from Bangalore, JP Nagar, Pearl bajaj on November 12th 2020. I have been servicing the vehicle on time and you have all the details. I have been servicing the vehicle from Banshankari Bajaj service center and ever since i started riding i knew about the tappet sound from the vehicle and from the start itself and reported and allerted the team and always has given temporary solutions and never fixed till date.

Just recently, May 14, 2022 my bike (Odo reading - 10, 180 kms ) broke down on my way to Sakleshpur with some heavy noise from the engine (attached video clip) and towed the vehicle which was 3 kms away and parked it at Arpita Bajaj, Hassan, Thanniruhalla. They complained about timing chain tensioner issue and said that it will be fixed and after waiting for a month they said i can come and collect the bike. On June 18th 2022, i went to collect the bike and noticed that the bike is not starting, they made me wait from morning 9:20 am till 6:30 pm and handed over me the bike after paying a bill of close to INR 7, 700 which was for a known problem to just replace the starter, and fuel injection as the bike was placed untouched for a month. I was promised to not have any issues any further and the engine head has been removed and work has been done so was also adviced to ride the bike slowly for 1000 kms, which i did.

After almost 500 kms the bike has a break down again ( odo - 10, 600 kms ) with high coolant temperature error and the bike is towed to Kormangala Bajaj service center and has been updated that the bike has gone through an ENGINE SEIZURE and cannot be repaired and will not be covered under warranty and can be taken to the SC where it was last repaired.

Team, the bike is a new bike and just 10, 600 kms on the odo, is this the kind of service provided to a customer? Are these the kind of knowledge in SC people have? You guys do not know how to repair a bike ? Then why do you make one ? I have so many questions in my mind. The bike is under warranty until 2025, kindly fix this issue please, i have and still trust you guys thats why i have purchased this bike.

Kindly look into this matter URGENTLY and please respond to me soon or else i will have to file a case in the consumer court.

Regards,
Anish
+91 [protected]