[Resolved] Bajaj Auto — denied warranty

Anam& Ghai

from Mumbai, Maharashtra

May 20, 2019

Address: Gautam Buddh Nagar, Uttar Pradesh, 201303

Dear sir / madam,

I own a dominar abs 2018 model chassis no md2a67ky3jcb13033, recently noticed a linear crack on the rear alloy wheel and approached mr. Amit (Service advisor) at bagga link in kirti nagar, delhi to claim warranty on 21/04/2019.
He requested a photo of the defective alloy wheel, which was provided but no service advice/ job sheet generated by him.

On 23/04/2019 he informed me that warranty claim has been rejected and i have to claim insurance for it.

On insisting to speak someone senior i was referred to mr. Pranay gupta (M. [protected]) on 24/04/2018, he assured me to look into the matter but without any proper inquiry rejected the warranty claim.

The whole matter is handled in a casual manner by just looking at a photo.

The bike is serviced regularly and not mishandled to the best of my knowledge
I request please look into the matter and do the needful

Thanks

Anam ghai

Note:- same complaint has been emailed to you on 25th april at [protected]@bajajauto.co.in with no response/reply/acknowledgement from you side.

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Jun 21, 2019

Complaint marked as Resolved

Bajaj Auto customer support has been notified about the posted complaint.

Verified Support

May 21, 2019

Bajaj Auto Customer Care's response Hi Anam,

We regret the inconvenience caused. We value our customers' trust in us and do not encourage any negligence towards them. Kindly call our customer care number at [protected] or register your complaint online by clicking http://bit.ly/2bNKlSK You can also write to us at [protected]@bajajauto.co.in, our team will provide the required assistance.

Regards,
Team Dominar

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Comments

Ishfaq Ah Bhat

from Jammu, Jammu and Kashmir

May 21, 2019

Battery always low
If I ride bike 100 kms and after that battery indicator shows low
Why this happen please solve this problem?

Bajaj Auto Customer Care's response, May 21, 2019

Verified Support

Hi Ishfaq,

We would like to investigate the issue. Kindly call our customer care number at 7219821111 or register your complaint online by clicking http://bit.ly/2bNKlSK You can also write to us at [email protected], our team will provide the required assistance.

Regards,
Bajaj Auto

Vaneet Singh RaJput

from Baddi, Himachal Pradesh

May 21, 2019

I bought a new pulsar 220f two months ago
and its rear shock absorber get leaked within 2 months i want it to be repaired in warranty

Bajaj Auto Customer Care's response, May 21, 2019

Verified Support

Hi Vaneet,

This is certainly not the experience we want you to have. We would like to investigate the issue. Kindly call our customer care number at 7219821111 or register your complaint online by clicking http://bit.ly/2bNKlSK You can also write to us at [email protected], our team will provide the required assistance.

Regards,
Team Pulsar

Walker1983

from Noida, Uttar Pradesh

May 21, 2019

Yesterday morning i took my bike to serVice center and note down some problems in bike, when i took back my bike yesterday evening and checked, the problem still there, no service by service centre.
Its so pathenic by service center.
No any qc checked by service center before handover the bike

Bajaj Auto Customer Care's response, May 21, 2019

Verified Support

Dear Sir,

Apologies for the inconvenience caused. We value our customers' trust in us and do not encourage any negligence towards them. Kindly call our customer care number at 7219821111 or register your complaint online by clicking http://bit.ly/2bNKlSK You can also write to us at [email protected], our team will provide the required assistance.

Regards,
Bajaj Auto