[Resolved] Bajaj Auto — pulsar 150 dtsI

er.rky

from Gurgaon, Haryana

Address:	Pune, Maharashtra, 122001
Website:	www.bajajauto.com

Gentle reminder-13 (Issue not yet addressed)

Dear all concerned,

With ref. To the trail & isr-164403 & isr-170501, email pls be informed that i'm using the motorcycle in a very pathetic condition which may turn up to any uninvited non-favorable situation, further, any un-eventuality or loss in any manner shall be a result of lack of service by bajaj motors.
I feel either the issue is not taken up seriously or there is something drastically wrong with the bajaj motor services.

My agony still remains unattended as:
1. The inferior material used during manufacturing resulting in full deterioration of fuel tank at this early stage.
2. No concrete response received regarding the availability of new fuel tank from bajaj motors.
3. The issue is very serious in nature making the financial & mental loss to self, no clarity on compensation is being clarified by bajaj motors.4. The issue is being prolonged the intention to harass the customer
4. Intentionally forcing the customer to accept and pay full price for inferior material/spare part.

As per consumer protection act 1986 read with amendment act 1993 with effective 18.06.1993 the manufacturer is supposed to provide & ensure availability of genuine spares in good condition up to 10 yrs from the date of official announcement for discontinuation of the product.

However, if we assume that bajaj has released and discontinued the product then also the fuel tank is to be provided by the authorized service center in brand new condition satisfying product parameters, also, the quality inspection report to be provided if demanded.

I hereby once again request all concerned to expedite the availability of new fuel tank or waive off 100 % material cost on the available spare. The cost of the available fuel tank with the dealer may be negotiated up to 25% of the cost to be born at my end.

It's very bitter experience of mine with bajaj motors after sale services.

I hereby request all concerned to take appropriate action in this regard else i'm left with no other option to take legal opinion in this regard.
Further, pls be appraised that all the communications made in this regard verbal/electronic shall be treated & will be provided as documentary evidence.

Bike owner name: brijesh kumar yadav
Registration no. - or07q6420
Bike name/model - bajaj pulsar 150 dtsi / 2008 model
Name of last service center visited where you have ordered for the part - krishna bajaj, gurgaon
State - haryana
City – gurgaon
Date of last service done - last year (Date may be checked from krishna bajaj, new railway road gurgaon)
Date of purchase - 14/04/2008
Registered mobile no. - [protected]

Anticipating an affirmative response at your end.

Thanks & regards,

Rakesh kumar yadav
Manager-projects monitoring group
(Chairman's office)
Punj lloyd ltd.
Corporate office ii, 95
Institutional area
Sector 32,
Gurgaon122001,
India
Mob. +[protected]
Res. +[protected]
Off. +[protected]

+1 photos

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Sep 10, 2017

Complaint marked as Resolved

Bajaj Auto customer support has been notified about the posted complaint.

Verified Support

Aug 10, 2017

Bajaj Auto Customer Care's response Hi Rakesh,

We apologize for the unpleasant experience you had. Please allow us to look into this. We have noted your complaint number. We will get this checked and get back to you.

Regards,
Team Pulsar

Aug 11, 2017

Updated by er.rky Dear All Concerned, (ISSUE NOT YET ADDRESSED)

With ref. to trail email and by subsequent follow-ups with Bajaj customer care, I regret to inform you that I'm following up regularly with your team for replacement of my Bajaj Pulsar 150 DTSi motorcycle.

However, there is no yield neither from Bajaj nor from their authorized dealer or from authorized service center.

1. Contact Bajaj service center at Gurgaon (Krishna Bajaj) & Dealer (SHUBH VINAYAK AGENCIES) on 4th of July 2017.

2. On 11th got response from customer care of Bajaj to contact Krishna Bajaj service centre, the service centre never contact me .

3. On 12th I have requested the service center and dealer for expected duration for availability of fuel tank no response received.'

4. Complaint ref. ISR 164403 initially closed without any resolution.

5. Called customer care they suggested me to visit service center on 22nd July 2017, Mr. Anand Wardhan (Manager Service center) accepted that they have 01 fuel tank in store which is 7-8 Yrs old I have made a physical inspection of the tank available.

6. During physical inspection of the fuel tank following was the observations :
(a) Multiple scratches on the fuel tank body.
(b) No hallmark / hologram on the part. Bottom edges have paint removed & rusted at many locations.
(c) The butt joint of tank has rusting on the inner surface of the tank.

7. My motor cycle mfg. yrs is 2008 approx. 8 yrs old and the tank available is also 8 yrs old. How can we ascertain the service life of this spare tank considering the condition of my tank as provided with the bike.

8. I requested the service center to provide 75% discount to which the service center refused.

9. I again contacted customer care they suggested me to place an order with service center . However, my initial communication was the same .

10. The service center refused to take / place the order instead demanded full amount to be deposited ion advance. Also, there was an remark from service center that " The was you are inspecting we cannot satisfy your demand we have this tank only with us and Bajaj Auto is not providing further spares so we cannot serve you, you may do whatever you wish to do"...

11. On 10th Aug 2017 again contact customer care regarding my Complaint and action taken for ISR 164403 & ISR 170501, was again advised to contact dealer for availability on [protected] however the calls made were never responded.

12.I feel the fuel tank of my motorcycle was already placed as defective piece by Bajaj during manufacturing as the motor company provides certificate of fitness for minimum cycle of 15 yrs and Fuel tank is not an general spare it's backbone of the motorcycle as the engine is the heart of motorcycle.

13. My daily expenditure on the motorcycle is INR 150 for carburetor & fuel cock cleaning since 3rd July 2017.

14. Wastage of fuel with an average of 9.5 Ltrs against 25 Kms of running (Spilling of fuel & Overflow due to rust mixed fuel jammed in carburetor)

I hereby considering above facts and intentional delay from Bajaj Auto to respond request you to compensate me @ INR 150 per day till the fuel tank is made available along with compensation of INR 50000/- for mental, physical & financial harassment and practicing wrong business ethics and lack of service.

15. Also, As per Consumer protection act 1986 read with amendment act 1993 with effective 18.06.1993 the manufacturer is supposed to provide & ensure availability of genuine spares in good condition up to 10 Yrs from the date of official announcement for discontinuation of the product.

16. Ref. Judgement by Competition Commission of India Dated.27/07/2015 case no. 03/2011. (para. 11, 12 15, 17 &18) The order was released with DG's recommendations that OEMs and authorized dealers have to make all necessary arrangements for spares at marginal rates with genuinely without violating the competitions act 2002. May pls go through the judgement as the same shall be my grounds to justify my agony against Bajaj Auto.

I hereby once again request all concerned to revert latest by 14th Aug 2017, else I'm left with no other option to take legal advice in this regard.

Further, Pls be appraised that all the commuicatins made in this regard verbal/electronic shall be treated & will be provided as documentary evidence.

Aug 21, 2017

Updated by er.rky Issue not yet addressed.
No response from Bajaj Auto.
Pathetic service from Bajaj Auto after regular follow-ups from last 2 months no response received

Sep 01, 2017

Updated by er.rky Issue not yet addressed.
No response from Bajaj Auto.
Pathetic service from Bajaj Auto after regular follow-ups from last 2 months no response received

Oct 11, 2017

Updated by er.rky Issue not yet addressed.
No response from Bajaj Auto.
Pathetic service from Bajaj Auto after regular follow-ups from last 3 months no response received