Bajaj Electronics — acs

Address:	500048
Website:	Bajaj electronics

Subject: deficiency of services in installation of air conditioners - reg.
Ref: 1. Samsung ac 12nv3 pawk
2. Samsung ac 18nv3 hfwk

Sir,

1. The above referred 1.0 and 1.5 t samsung air conditioners were bought by me on 01.05.2018 from m/s bajaj electronics, pillar no. 138, svy no. 400, attapur, rajendranagar, hyderabad vide invoice no. 1210/10/s-7412, 1210/10/s-7413 dt. 01.05.2018, with an assurance that it would be installed at the earliest.

2. The 2 ac along with outer unit and angles were delivered at my residence on 3.5.18 and they were to be installed on 4.5.2018.

3. On 5.5.2018 the technician came to install after making repeated requests and drilled holes on the wall and he said that that place is not apt as he is unable to drill hole owing to excess width of wall which he examined prior to drilling. The technicians were not having chisels of appropriate size to make the hole too. They are expecting the purchaser to provide ladders etc in spite of charging rs 750/- per unit which is not always available.in my case i provided 2.5 mt high painters stool too.

4. You may appreciate that the wall has become shoddy as it’s riddled with holes. Now the technician says that place needs to be changed, which will make wall shabby which otherwise would have got concealed under inner unit. Kindly tell me what the remedy for the tainted wall is.

5. The matter was informed to bajaj electronics, mr qayyum ([protected]) he asked me to contact the service center of samsung. I visited and explained the service center people, they informed me that they would resolve the issue today by 3.00 pm which never happened. Hence, i am complaining with respect to deficiency of services. The cell no of technician is [protected]

6. I request you to get the acs installed as per my satisfaction or the units may be taken back and amount due to me paid back.

7. You may appreciate that i am hard pressed for time and i cannot afford to run from pillar to post to resolve the issue. After sales each one is shirking responsibilities on each another (Bajaj & service center) which does not give good picture about your organization.

8. Hope my issue will be attended on priority as the purpose of purchasing acs itself is getting defeated due to high headedness, irresponsible staff hired by you.

9. Anticipating redressal to my problem.

Regards
Dr g shyam prasad
3-5-118, flat no. 101, sri sai balaji enclave
Krishna nagar, hyderguda,
Hyderabad - 500048, telangana.
Cell: [protected]