Bajaj Finserv — bajaj finserv is taking undue advantage of covid, 19, lockdown blocking, my account deducting my money harassing me mentally and financi

Sunny Borah

Address:

bajaj finserv, Coimbatore

Bajaj finserv is taking advantage of covid-19 situation and deducting money without any reasons. Their customer care service is pathetic.

I have raised multiple request to them complaining about their decision to block my account. Once i made late payment due to some financial issues just before lock down started. One of their agent called me and told me to make payment and i made payment using paytm and after that bajaj imposed late payment charges. He told late payment charges will be credited back to my bank account.

After that i made prepayment of 3, 50, 000 to my bajaj account. They happily accepted that amount without realizing that my draw dowan request is blocked (Facility to withdraw money when needed). Since they blocked my account i had to undergo severe mental and financial hrassment as all my credit cards dues were getting bounced and hefty penalty being impose on me. I made lots of purchage due to my brother's marriage, which was on 15th march.

After that, i made many complaints in facebook page and i wrote as many as 10 times to jajaj cusmtomer care. But they never resolved this issue and always gave a standard reply. Now they have even debited another rs 3000, while my emi is only 750 as it is flexi loan account.

I am attaching all the mails here so that you could decide how much frustrating it was.

I am attaching all the screenshot and mail communication here.

I want bajaj finance to pay me rs 50000 as compensation for harassing me financially, looting my hard earned money, taking advantage of the covid situation and their pathetic customer care and agents and their fake promises by the agent.

I have a very good cibil score of 771 and i never made any late payment.

Almost 1 month is over since i first raised my request in whatsapp with the agent.

Kindly take strict action and make bajaj to pay heavy fine for making mockery of the system and the situation. This nbfc is looting mmany cnstomers like me.

Kindly make sure this fraud company pays me rs 50000 for harassing me financially, mentally and taking undue advantage of covid 19 and wasting my precious time and money.

Thanks and regards

Sunny

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Bajaj Finserv customer support has been notified about the posted complaint.

May 15, 2020

Updated by Sunny Borah please check the conversation with the agent

May 23, 2020

Updated by Sunny Borah I got a call from bajaj finserv mobiwik number registered with reliance jio. The number is [protected]. He said he is from bajaj finance n he will try to help me getting my account unblocked.

He sent an OTP n was asking me to tell the OTP details over phone. I got suspicious n I told him that he is a fraud. He then got angry and asked me not to waste time. Later I checked in consumer forum n I found one complainant facing the same fraud . I escaped by not giving him the OTP details. But that person lost some money.

I think some scammers are using this forum to loot some people.

There should be an option to hide the attachment details from the public.

In the mean time bajaj finance is looting me in the name of Corona virus lock down.

May 30, 2020

Updated by Sunny Borah bajaj finance is one of the worst non banking financial institution. despite writing mails again and again. they are coming up with standard reply. kindly help me getting my account unblocked . This bank is good at looting money without giving any valid reasons.

Jul 03, 2020

Updated by Sunny Borah bajaj is illegally blocking 3.50 lac amount of principal amount and charging me EMI regulary. please take strict action against bajaj finserv. it is a fraud company